AutoTruckToys

I ordered a bug shield and window visors from them. The bug shield arrived broken, and they refused to refund my money unless UPS honored their claim. I don't think it was broke during shipping, I think it was broke when they put it in the box. But in any case it arrived broken and they have not refunded my credit card. I cancelled the window visors, but they shipped them anyway and I have to pay shipping if I want to return them. Since I can't get a refund on the bug shield I doubt I'll get a refund on the visors either.

HORRIBLE customer service!

I ordered floor mats from that company they send me wrong one so i decide to return them and then the problem started. I called customer service maybe 20 times each time waiting 30-40 minutes. When someone finally picked it up, they didn't know what to do. Finally one of the customer service representatives told me they will going to send me a return label. After 3 weeks nothing showed up. So i called again and after 40 minutes of waiting another customer service supervisor told me they aren't going to send return label becuase I made the mistake during the ordering. I strongly disrecommend this company to everybody.

AutoTruckToys web site said item was available and ships within 2 days. Placed order 6:30am before they opened and they charged my credit card immediately. Checked the website after the order and the in stock didn't go down which was a bad sign. Waited 2 business days and never got a shipping notice. Online order tracker was down for 5 days and still is. Sent fax and they said the order wasn't received on there end till 12pm on that day I sent it. Then stated that it wasn't processed till the next business day. Called them and they said the needed a couple more days. Waited and called them back. I asked customer to call the warehouse and ask them if they have it in stock and to please email me back. They did not contact me back. Called customer service again and they said probably the next day. Called them the next day and they said probably the next day. 11 days latter and item never shipped.

They are so unproffesional! They really are an absolute crap company! They were quick as anything to snap up my money for a keychain and some LED dome interior lights for my dodge magnum. But then after a month, nothing had shipped! Customer service was an absolute joke! Kept saying, 'oh its shipped, wait, it ships the 11th, wait, the 18th, wait, we don't know...!' Like, what?! Its a key chain! After a month and a half i finally received the key chain and almost 2 months in now waiting on the LED dome lights! Same excuse they gave you, oh they are on backorder...! Nobody order from this site! You have been warned!

I purchased a Chrome grill for my 1993 GMC C1500 from this company through Amazon. It took me a few weeks to get my mechanic to install the product and after installed we found that the product was defective and not representative of the part that was displayed online. I requested to return this grill for one that was in the correct condition and they were unwilling to make it right with me, stating that the order was over 30 days and was not polite in their conversation with me. DO NOT PURCHASE PARTS FROM THIS COMPANY AS THEY WILL NOT STAND BEHIND THIER PRODUCTS AND HAVE A BAD ARROGANT ATTITUDE AFTER YOU SPEND YOUR MONEY! STAY AWAY FROM THIS COMPANY!

Words cannot begin to describe my frustration with this company. There is SO much wrong here. 1. No tracking numbers through the shipper (I. E. FedEx, UPS, etc.) only their "in house" tracking, which is terrible. 2. Your product takes FOREVER to arrive. 3. When your product does finally arrive, it will most likely have some sort of damage through shipping, be the incorrect part, or both, 4. Now that I mentioned incorrect parts... Their return service is TERRIBLE. They sent me a prepaid packing slip to send the incorrect part back to them, but they mislabeled the weight, so I had to cover the difference. Waited 10 days as specified by the shipper to be received by the company. At day 14 they emailed me with a confirmation stating they had received the product and my return order will be "processed" in 7-10 business days. Oh, no need to put a rush on a mistake you made, nah I'm sure the customer won't mind waiting. 12 business days later I call the company having not received an email with my correct part being shipped out, and they tell me "the part will ship out today" meaning, if that is in fact true, I will have had to wait for my part to arrive for a total of 7.5 weeks. Almost 2 months. And 1/2 of that time was in the return process. Needless to say, this company's team is not winning, they are completely useless in helping customers, and based off of this sites reviews, I'm not the only one who thinks so. I recommend you stay away from these guys. Save yourself the trouble.

I ordered some nerf bars for my truck, hardware was not compatible, spent half a day running around to find hardware that would work. Next, I order a bug deflector. The one I order is a low profile one that dips down and wraps around headlights on my dodge ram. They send me this most basic high profile one that only covers center third of the hood. I talk to cust service, say I can send it back but I have to pay for return shipping even though they admit that they were wrong, they throw at me the FINE PRINT: PICTURES ARE FOR ILLUSTRATION ONLY, ACTUAL PRODUCT MAY BE DIFFERENT. Really? Too bad as I will now shop elsewhere for the other thousands of dollars I'm looking to spend on my new truck. All because they don't want to pay for shipping for their mess up.

This company is the worst company I've ever dealt with. Seat covers via FIA on order for 4 1/2 MONTHS. Called many times and were told every time that they had no idea when the order would be filled. Called and left a message for Barry Reveo (owner) describing problem and asking him to call me. No surprise - he hasn't called...
Called today and the Rep said they were in the process of REFUNDING MY PAYMENT AND CANCELLING THE ORDER without my agreement.
What the hell is going on with this company?
My advice is to stay away. It's a nightmare...

They messed up my order when I got some KC HiLites on sale, the wiring harness and relay was included in the sale advertised on their website. I got everything in the mail very quickly, though the wiring harness was subpar and not KC HiLite OEM materia, and it was missing a relay switch. They did, however, use a KC on/off switch.

Long story short, a fuse to the lights kept blowing without the relay. I emailed as well as called autotrucktoys.com and they were already working on overnighting me a new harness along with a relay switch. I didnt get an email response yet though when I had called. Time will tell, but it may have been a error on the part of the manufacturer / so I might give them the benefit of a doubt when the new relay and harness arrive at my door.