AuthorizeReviews 111

Any looking for a merchant account STAY AWAY FROM AUTHORIZE.NET. They pull scams left and right. If your filling out the application -DO NOT PLACE YOUR BANK ACCOUNT INFORMATION ON THE APPLICATION-. They will approve you for an account just to try to rip you off $49 for a so called gateway setup fee. We got approved for an account and then 3 hours later the same department closed our account for non reason. They do this purposely so they can rip you off the $49 setup fee. Their con job is that they will send your application out to every single scumbag merchant company that has a long history of theft. Mysteriously if you have to get refunded, they will never do, you have to contact the sales department, the second you demand a refund, they get all nasty. File a complaint with the attorney generals office. Our story is that in September they approved us for a merchant account, but had no real intentions of doing it. They approved us an 5 hours later the same department (underwriting) cancelled our account. They had no problem keeping the gateway open, even though there was no use for it because these scumbags closed the account immediately after approving it. 5 days later our bank account was debited $49. When we contacted sales, they were asses! So we went to our bank and disputed the charges. We didnt trust these con artists and demanded a letter stating the gateway was closed the same day they approved us. It was just Authorize.net's way of stealing money from anyone they can get their hands on. So no matter what you do, do not place your bank account on your application until at least a week later, because they will do the same con job they did with us. BEWARE!

2 reviews
2 helpful votes
Keep away from this company Authorize.net we will rip you off...
8/1/16
I sign up with them, and you takes so long to setup my account, I tried to call customer service and it is a waste of time, and next thing you know I get a bill for 96.16 for service I never used, because they fail to setup my account (still in demo mode charged $96.16
For a service in demo mode, which is use less, if it is not Live (active)
They have a lot of hidden cost you never tell you about.

Authorize.net cares about your business so much that they will never let you go. I have not used my merchant services account for 2 years yet each month Authorize.net auto draws $40 from my company checking account.

24 months ago I faxed confirmation that I was leaving Authorize.net per their request. Still the auto drafts continue. I called and faxed 2 additional times. Very tricky of Authorize.net to get you to log into your account. This constitutes use of their wonderful service.

My bank is finally helping with this issue.

I can't believe that I am the only one having difficulty breaking up with Authorize.net. Anyone interested in filing a class action lawsuit?

Authorize.net and total merchant services. High pressure sales pushing me to use their mobile device. I was VERY reluctant and happy with my square device and service. The decision to try them out cost me $114.00. I spent hours setting up the device. The card reader never worked. I called customer service and we supposedly got it up and running. But it still didn't work. I called again, and they told me it should work... But nope! So I gave up. I cancelled authorize.net and didn't cancel total merchant services. I was getting charged $38.00 per month for 3 months when I haven't even used the device yet. I was offered no refund I asked to talk to supervisor and he was more rude then the c. S. I was talking to. This is the first review I have left for any company. Hopefully this will help you. Crooks, scammers

I hate this company! I couldn't get into my account because i needed to change my password and couldn't get it to work, so I called customer service and could not get a live person because the prompt told me to entire my merchant profile id, which i couldn't do because i couldn't get into my account to retrieve it. After going in circles, I finally called as a new customer and got a live person, who then told me he couldn't help me because i was an existing customer. I begged him to find a customer support person to help me reset my account so I could get into my account. I need to change processors today

Such a scam. My online shop made $1000 last year. Between authorize.net and flagship merchant services (secondary contractor), I paid at LEAST $1000 in fees. They made it extremely confusing and unclear upon entering into a contract with them, that I would be paying BOTH companies to process credit card sales online. The hidden, arbitrary fees were outrageous and unprecedented. It felt like whenever they felt like tacking on an extra $20 to my bill, they would make up some bull$#*! fee and throw it on there. They flat-out lied about the cost of this service when I spoke to the sales rep on the phone, prior to signing up. I wish this kind of thing were illegal but... #America

I was contacted by an authorize.net company for merchant services. It looked good. By the time they added all the hidden fees it wasn't so good. I contacted the company to close my account. Because I was so new they would not let me close my account with out filling out some paperwork. I did and needless to say my account is still open still charging me. Thanks to this repetitive scam I knew enough to close down the bank account! This is not my first run in. I had a 3rd party keep a $1,000 transaction because they felt like it. No matter what I did they wouldnt release it. Asking for signed salles slips for an e commerce transaction. Authorize did nothing to help me.

They have no oversight to these 3rd party companies they do business with

Avoid at all cost.

Paypal is a little more but is trusted by more and has less problems by far

What a scam Authorize.net has going. My account should have been closed when it was closed by the E-Commerce Exchange. They neglected to close 1 account I didn't even know I had and have continued to debit my bank account for the past 9 months. Shame on me for not paying closer attention. Shame on you for your deceptive business practices. I shall make sure I register your scam with every consumer reporting agency I can find. This kind of deceptive business practice should not be allowed in this country.