AuthorizeReviews 111

I have had an authorize.net account for over 15 years. In business for the same duration. I recently signed up for e-check services to give my customers the choice the use their routing and bank info to make payments. After review they approved my request. I processed one charge for $ 1000. 00. I waited 7 days and the funds were not deposited in my account. I called them, and they told me to continue to process payments so that they could see regular activity and the funds would be deposited in 7 days. I processed another $ 4000. 00 in charges. Then they sent me an email cancelling my e-check account, no warning or explanation. Told me to email them in 90 days to ask to get my money back... called them. They underwriters are arrogant, rude, self serving, and clearly could care less. As a small business owner during Covid I need those funds. I have already provided my services to my customers, yet now have to wait 90 days, with no interest to get MY MONEY. This is a sleezy company that you should stay away from. I have also contacted my states district attorney to look into their practices. They are criminals

I started to use PAYPAL in my business instead of Authorized dot net. I never got my money from them when I used their service for 2 weeks. After that, they did not like my business model and canceled the contract 2 weeks later. 6 months later I get a call from a collections agency saying I owe them money! Are you kidding me. You never paid me the money I earned through my store! They made constant excuses always and I never was paid but now I owe them money? The wait times to speak to someone is ridiculous. The owners of authorize dot net should be embarrassed. I wouldn't recommend this company to my worst enemy. Stay clear unless you want a bigger headache on your hand!

Authorize.net has been holding $8097 in customer payments for more than 56 days and refuses to release the funds to me for 90 days. All customers have had the funds withdrawn from their accounts and have signed written agreements to have the funds transferred via ACH. I have never had one customer cancel a check or credit card payment, and I have excellent credit. I've already paid for and shipped all the products to the customers, and they're satisfied with the products.

This is a painful dent in my small business cash flow. Business is hard enough without someone suddenly keeping your money for 90 days!

I first signed up for authorize.net as a payment gateway because I needed both credit card and ACH echeck services. I entered the first customer check payments as instructed, and the funds were withdrawn from the customers' bank accounts.

Then authorize refused to give the money to me and said it was on hold for 30 days. I asked if there was a problem with the customers banks being able to pay, and they said no. I double-checked with the customers and they confirmed the funds had been withdrawn from their accounts and they were satisfied with my products.

After 40 days, I checked with authorize and they said authorize was now keeping my money for 90 days. Still no explanation or justification. I sent written signed agreements from each of the customers showing they had agreed to have the funds withdrawn from their accounts.

Getting desperate because of this painful dent in my cash flow, I called and emailed support, involved my payment processor and asked my bank for help. Each time, was told the funds remain on hold for 90 days.

It's now been 56 days and I still have not received my first three customer payments via check totaling $8097.

Thankfully, I've found another gateway and payment processor and will avoid authorize.net like the plague.

I was looking for a processing company and put through an application BUT they couldn't help me out as I'm Canadian and needed an SSN or ITIN in order to open an account. Little did I know they were charging me monthly for a service I never did get! When I noticed the payments coming out of my account 10 months LATER I called the bank and had them cancel the charges and reverse the last few payments. After I did this I got a message from Authorize.net saying I OWED them money! FOR WHAT?! I just now got a letter from collections OMG saying I owe $100 OMG! I call this Authorize.net and I give the lady the last 4 digits of my bank account the name of my company the address and e-mail... she said she can find it and needs me to login to their website, this is where I said NO I'm not logging into anything to do with this company! DO NOT give them your bank info or anything else they are scammers. I'm not sure what to do about this being Canadian. Avoid the website and anything to do with this company!

We had an absolutely horrible experience with using this company as our payment processor. Not only are they horribly mismanaged and unorganized but they constantly tried to sneak in additional fees hoping we would not catch them. Even after realizing what was going on and calling them out on it and going through fee negotiations, they still tried to sneak in fees that were explicitly against the agreement we made. I don't think we could have had any worse of an experience with this company.

This site looks like it hasn't been updated in 10 years. It's hard to use, and they put the wrong category for my business on the customer statements. They said it's coming from Chase/Paymentech, but I called Chase, and they told me it's coming from Authorize.net because it is correct in their system.

If you want to pass the name on the card, you have to use two fields for first and last names. You cannot use one full name field like Amazon does, for example. Internally we use only one field because we sell to different countries and one field is much easier for our customers who are not in the U.S.

Their customer service is terrible as well. I was trying to enable the PayPal option, but it gave me an error. I opened a case, and they just closed it after two weeks and said they have no estimate when it will be fixed. They also said they escalated it to an engineer and asked me for my login names, but 6 months later it is still not fixed! I even posted it on their community board, but received no reply from anyone. I did not really wait for them and integrated PayPal directly without Authorize.net, and it works fine.

Also their SDK is old. It does not work with. NET Core. They uploaded a beta release 4 years ago, which no longer works, and they never bothered to update it. They literally said they will support it and then never updated it or even replied to any one asking if update is coming.

I am considering moving to Stripe or another service that's more up-to-date and easier to use.

First off they connected me with a terrible merchant that was hiding my profits and claimed to charge 10% that theyd give back in 6 months which they never do, they just charge you 10% ontop of all of the other fees. Secondly when I cancelled with them because I had to, they randomly started another recurring payment of 19.95 even after I got the cancellation confirmation in my email... How does that make any sense, f***in frauds...

I am a home inspector and just started on my own. Several clients asked to pay credit card because they couldn't attend inspections. I set up an account with authorize.net. Every thing seemed great until after four transactions, I received an email stating my account would be closed and all funds would be held for 120 days. I called the support number and spoke with David B. ( he wouldn't give me his last name), he stated that he doesn't have to give me a reason because it's proprietary information. What does that mean?, I said. He refused to give me any information. I immediately went to my bank and had them call. My banker stated she was shocked to hear what authorize.net was doing and how they wouldn't even give a reason. I had to close my business account to prevent them from stealing my money. I also have attempted to refund the money to my clients. If that doesn't work, my clients will have to claim fraud at their bank and wait for repayment through fraud department. I wish I never set up an account with them. Please beware. I will be filing with the FTC and the attorney general.

I have been in business for over 7 year and have never dealt with a company so corrupt and dishonest like Authorize.net. I opened an account with them and they approved the account after making several transactions. I received an email from them saying that my merchants account will be closed with absolutely no explanation. I requested in writing the reason for why the account is being closed and they couldn't even give me a reason. They said all funds may remain on hold for up to 120 days from the last processing date. This corrupt company wants to keep my customers money and not refund them back. We requested a refund to our customer and this company also denied to do that. DO NOT USE THIS COMPANY THEY ARE SCAMMERS.