Skip this one and try using stripe/braintree, literally anything but this crap service. Save yourself a lot of pain.
I WILL DO EVERYTHING WITHIN MY POWER TO GET THEM SHUT DOWN!!!!! I WARN YOU THEY WILL STEAL YOUR MONEY!!!! DO YOUR OWN RESEARCH ON THEM!!!!!
808 E Utah Valley Dr
American Fork, UT 84003
Complaint Type: Business to Business Complaint
Nature of complaint: Billing or Collection Issues
I am an online store. I signed up with Authorize.net to be my gateway/payment processor/merchant. Initially upon completion of my sign up, I received a phone call from a man claiming to be with the company. At this time I was told the way they issue the funds so I was clear on what to expect. I was told the money would be held for a week before releasing to my account. I was told after some time I could get a review to have them released sooner. I did not like that one bit clearly because I would have orders that could not be fulfilled until I was paid out. I was not ok with that but understood we were new to your company so went with it. I waited a full week and still did not receive anything in to my account. At this point they are holding back just shy of $7000.00. Today I decided to call and see what was going on and I was informed my merchant had closed us down. The woman I initially spoke to sent me the email in regards to the issue. Mind you I was not notified this happened without me calling in to address the issue, not via email/letter/phone call nothing!!! I was informed that the funds could be held UP TO 120 days!!! I DO NOT understand why they would hold the funds for so long!! As they know the funds go toward fulfilling my customers order which without the funds they paid me for the products, I clearly have no way of fulfilling there orders! .So I seem to be stuck in a almost impossible situation. I want longevity with my website and will most def have a ton of negative reviews and charge backs if I cannot fulfill my orders in a timely fashion. I am new to drop shipping and do not have upfront money to fulfill my orders. I should not need to when I have a website getting me orders. I should be funded within days so iI can get my customers what they paid for!! Obviously I had no idea I was going to run into this issue. I called back again spoke to a woman named Tony who refused to allow me to speak to a supervisor she said she is the only one I can deal with at this time. I did ask if I could have a phone number or email address to a supervisor so I could get clear answered as to what I need to do and she over and over refused to help me get in touch with anyone other than her. My questions were clear and simple. 1. Since Authorize.net is holding my funds and I have no way to fulfill my orders how do I refund my customers? 2. What do I do in regard to her saying the money can be released at Authorize.net discretion after 30 days as long as I do not have chargebacks, but I will most definitely get chargebacks if after 30 days I cannot fulfill the orders. 3. If my account with the merchant did not block till yesterday why was I not paid out anything up to that point? I was given no help at resolving my issue it her then responding to a email. I asked if I can see the policy guidelines so I clearly know what I can do to get my money released asap to take care of my orders. Tony refused to give me that info she just kept saying I cant tell you anything more than Ive told you. Tony told me when the chargebacks start to happen THEY WILL START TAKING MONEY FROM MY ACCOUNT! How will they take money from me that I have never been given???? Why would they not just take it from the customers money of mine that they are holding?????? I cant close my account to prevent this fraud because then whenever they are ready to give me my money I wont get it!! I was told they at there discretion can release the money after 30 days if they want to and if we do not have any charge backs! But that is just them setting you up to steal your money!!! They know your going to get a ton of charge backs because they will not release YOUR MONEY TO FULFILL YOUR CUSTOMERS ORDERS!!!!! I asked for documentation as to "what there discretion means" in order to get my money released. Tony refused to give it to me!!! After looking this company up as a whole I must say that they need to be SHUT DOWN!!!!! THEY SIGN YOU UP AND THEY STEAL ALL OF YOUR MONEY "FOR UP TO 120 DAY, AT THERE discretion!!!!!!!!!!!!! I am reading review after review after complaint!!!!! Just this year alone they have had MULTIPLE BBB complaints! They also had a news station 2 KUTV on Sep 28,2018 cover this story with multiple people with the same complaints!! THIS COMPANY ARE SIMPLY MODERN DAY THEIVS AND I WANT MY MONEY RELEASED TO TAKE CARE OF MY CUSTOMERS ORDERS!!!!!!! I Have contacted my attorney and will also be reaching back out to the news station!!!!!
I am a home inspector and just started on my own. Several clients asked to pay credit card because they couldn't attend inspections. I set up an account with authorize.net. Every thing seemed great until after four transactions, I received an email stating my account would be closed and all funds would be held for 120 days. I called the support number and spoke with David B. ( he wouldn't give me his last name), he stated that he doesn't have to give me a reason because it's proprietary information. What does that mean?, I said. He refused to give me any information. I immediately went to my bank and had them call. My banker stated she was shocked to hear what authorize.net was doing and how they wouldn't even give a reason. I had to close my business account to prevent them from stealing my money. I also have attempted to refund the money to my clients. If that doesn't work, my clients will have to claim fraud at their bank and wait for repayment through fraud department. I wish I never set up an account with them. Please beware. I will be filing with the FTC and the attorney general.
I have been in business for over 7 year and have never dealt with a company so corrupt and dishonest like Authorize.net. I opened an account with them and they approved the account after making several transactions. I received an email from them saying that my merchants account will be closed with absolutely no explanation. I requested in writing the reason for why the account is being closed and they couldn't even give me a reason. They said all funds may remain on hold for up to 120 days from the last processing date. This corrupt company wants to keep my customers money and not refund them back. We requested a refund to our customer and this company also denied to do that. DO NOT USE THIS COMPANY THEY ARE SCAMMERS.
Been a long-time user. When I did have a problem, I couldn't get a hold of a human. Wasted a lot of time on hold before giving up. Cost me thousands$$ Business is about customer service. Answer your phones and SERVE your loyal customers!
My merchant account was closed suddenly and i was told that all processed payments would be released after 120 days. Ok, annoying but that's fine. After 120 days I call and they said there are no funds associated with my account. WTF?!
Stay away from this company.
I am a business owner, I started with PayPal, Stripe, Square, ProPay, etc.
Authorize.Net is probably the only credit card processor around with full customer support, 24-7. You speak with real people. You don't speak to a computer or you don't need to send thousand of emails in order to get an answer, you speak with real people/ real customer support 24-7. You don't find this support anywhere else.
If you need to change info on your account, be prepared to wait months. They do not email you and even if you send the required info, they do not respond promptly.You will have to call them to follow up on your case or just sit there in limbo, thinking they are working on your problem when they are not. Good luck.
I previously entered a 1 star review for this company, but wanted to come back and change this after they resolved my situation. To avoid too many details, there was a payment processing error and was calling to obtain a refund. Apparently, I called "Evo Payments" who handles some of their payment processing. They are who the "1 star" review should be given. They are the WORST company I have ever done business with. If they continue to do business this way, they will not be in business very long. The last representative I spoke with at Evo actually new what he was doing and forwarded me to Authorize.net customer service. These guys were excellent, and were able to handle my query in a matter of seconds. They also provided me with their contact info so I can contact them directly instead of going through the "Evo Payment" customer service line. Thanks again Authorize for making this so helpful! You guys may want to do business with a company other than Evo they are absolutely terrible, and probably a reason for so many negative reviews.
I stopped service with this company even had to have my bank step in to stop them from take no money from my account . Then they have the nerve to turn our company into a collection agency! They will be hearing from my lawyers!dont use this company for any services if I could give them a zero rating I would.
I signed up with autorize.net in March as I needed to accept payments for my new online stores. I never sold anything in my stores and 4 months later I realize that autorize never provided any services. They are still "approving" my account and it's in test mode. However, for these months they have charged my account monthly. I have also had to pay monthly fees for the online stores and other fees (eg Amazon). I have lost ca 1300 $ on this.
Horrible company ! I stopped using the service and they restarted it up withought my permission and started taking funds withought my permission and said not their problem . Fill out a form req it be stop . Absolutely unacceptable. I will be filing claims with consumer board and atty generals office .
I created an Auth.net account a month ago. Auth.net never provided the requested service. I attempted to close my account 4 times but was not successful. Auth.net withdraws funds from my bank account without providing any service whatsoever. I have never even logged into my account.
I have been in touch with my attorney about Auth.net and they are more than willing to create a Class Action Law Suit against Authorize.net. If anyone is interested in joining a class action lawsuit against Auth.net, please contact me via this thread. I will also continue to monitor this thread for interests.
Authorize.net made it easy for Pampered Whiskers to accept payments on our BigCommerce website. Every time I have reached out to their customer service team, they have been very helpful. Each time I have called, I am able to get a live person within less than a minute. They are very efficient and empathetic. I would highly recommend authorize.net.
I've got great credit, no debt, and am starting a new business where I'll need to take credit cards over the phone. Thru Wells Fargo's merchant services, Authorize.net was recommended and they'd waive most fees. The local rep couldn't tell me what my rate would be until I spoke to a man named Roberto. He asked me lots of questions regarding what I would be doing with the payments received, and if I didn't give him the answer I was supposed to, he'd say he had to put me on the phone with someone else. All this and still no rate was quoted. It took 2 hours in the bank, on a Wednesday, including docu-signing which was NOT working properly. I was told I would hear from them 2-3 days but by Friday, nothing, so I left Roberto after calling his phone only to find out he doesn't have an office at that number. I sent an email on Friday morning, with no reply until Monday afternoon calling and leaving messages as to the status of my set up. I left a message saying I didn't want to deal with Roberto anymore, after 3 doses of lips service and no follow-thru. When the supervisor called me back for the first time, she just said I was NOT approved, no reason or questions from any underwriting or approval department!
What? Due to Roberto's POOR fast-talking communication skills and made me feel like I was dealing with a gang banger who didn't kept my business from taking credit cards thru their service. The only reason I chose them over SQUARE was they offer 24/7 customer services and said SQUARE has on-line only support. At that time, that made the difference.
Tip for consumers: Do not go thru Roberto in Phoenix, unless you have a gang banger accent and deal with sleezy lying sales reps who give you no options and tell you what you want to hear until you sign the line which is dotted!
Authorize set me up an account with the processor EVO International Payments, which I was totally unaware of. Then I had to go through a NIGHTMARE of a process with PCI compliance (so technically advanced that even computer experts were having trouble even comprehending the questions required to get through it), getting any help whatsoever, and then trying to close my accountS when I ultimately switched to Stripe. Now because of the ridiculous 60-day-notice requirement with EVO I'll be paying two more months on an account I didn't set up and didn't want and didn't approve. This really feels like I was scammed and I would recommend avoiding Authorize and their shady business practices and partners.
Authorize has been nothing but a big head ache for me. I applied for a merchant account, $99 USD, and got an email stating that someone from First Service Merchants would get back to me in 2 business days. I waited and waited. Nobody got back to me. It is really difficult to get in touch with a human being. They charged me for the application without providing any service for me. I see that I was being charged on my account. I finally was able to get in touch with someone to cancel my account. A month later. I still see that they are charging me. I am disputing this with my credit card company, the cc company's rep after awhile (with trouble of getting a hold of someone from Authorize on the line to resolve this issue), was finally able to get someone on the line with all three of us to try to see if they can issue me a refund for services non rendered. The rude lady from Authorize said "NO" they will not give me a refund. My credit card company's rep said even he had difficulty getting a hold of someone from Authorize. He had to pretend to be a customer signing up for a new merchant account to be able to speak to somebody. Authorize is a disgrace. It has been very frustrating with them. It is obvious that they will charge you not a small amount for an application, not provide you service, just walk away with your money, and still charge you after the fact that you closed down your account. Since they are such a big company, they have the power to get away with this $#*!. They are screwing the little guys (small merchants). Save yourself time, stress, and your hard earned money by not going with this company.
Back in May of 2017 I cancelled my merchant account with authorize.net and their affiliated company called Electronic Payments. Each were cute not telling me its a bifurcated process of knocking both of them out. I got this service in Massachusetts by some guy named Barney Kalman of BK Merchant Solutions, my "rep". Well he just up & vanished one day leaving me to deal with this myself. When I told Electronic Payments I needed to change my bank account, now using a new processor for my credit card sales they said "fine, we'll cancel your acct". I left a minimal balance in my old bank so some auto drafts to my gym & EZ Pass would go through. What really happened was after I told both Elect Payments & Authorize.net to cancel my acct each slammed my bank acct as fast as their thieving hands could work racking up over $600 in bank fees plus the funds they swindled me out of. I said to myself "well I'm done with these scumbags & Its not enough $ to get in a twist over". Today I got a call from some collection agency demanding I pay Authorize.net whatever amount. They were yet billing me again for a July after I cancelled them in May. They just kept stealing every penny they could until I stopped them. I was furious & called Authorize.net where I spoke to an "Anthony". I recalled clearly this was the SAME PERSON I cancelled my acct with. He claimed I had done no such thing. That's an outright lie! What their racket is to tell you they cancelled your service & then raid your bank acct as fast & as hard as they can until you physically pry them off your wallet. When they can't steal anymore they go straight to extortion. What I told "Anthony" was "You owe ME $ & if I find some negative remark on a credit history I'll drag your ass into court so fast your head will spin". I hope he didn't take me serious & I have them get a free trip to Massachusetts-in handcuffs!. Mass takes a dim view on unscrupulous co's stealing from their tax payers. To other merchants; be super careful with these people & don't use Authorize.net or Electronic payments to process your sales. I processed 100's of K's each year & they would hold my funds for 2 days while collecting interest out of me & all their customers. I now use Elavon. I have a great rep who's always just a call away & I so far believe they are honest. We'll see but avoid Authorize.net like a disease.
boy with all these complaints about authorize.net I am surprised they are in business, well guess I will have to go to
IC3.gov and report them
In the last 10 months most of my accounts that have been with me for many years have all been signed direct to Authorize.net, You can no longer trust a company or gateway that is competing with you.
Watch your accounts
They have been charging our account almost $40/month for 2 years without any rhyme or reason.
When asked they wont disclose anything but keep charging the account.
- File complaint with FTC, Attorney General
- Dispute charges with your Bank
- Post Reviews
Hit these scammers where it hurts.
STAY AWAY FROM FRAUD AUTHORIZE.NET!!!
I was not approved to buy online cause they flagged my disability card as fraud and still ain't got my money back. I have contacted the BBB and my attorney General over this and you all should to they need shut down. Its a scam and targets small business and the disabled. You will regret using them just saying.
Be careful, they charge you for the service you never asked for or used without your permission, and if you contact them they will say "it is your responsibility to check your card and make sure no one stills your money"
I signed up in Novemeber and NEVER used the site not even once for any transactions and they took $60 from my bank account in December and so I had to call my bank and do a chargeback and cancel my debit card for fear they would do it again. Then I called to cancel my account and they told me my account was closed and I owed NOTHING. Well a month later I get an email saying I owe $60 and they were attempting to pull it from my bank....I called and whattya know they say I owe the $60 because I did a chargeback and now my account is in COLLECTIONS, so now baecause of an account I NEVER even used my credit is going to suffer and they are going to get their money either way! Nice scam Authorize.net!
Authorize.net markets itself a full merchant service and makes non-experienced business owners pay the 'reversible' setup fee. This might be there business model.
Customer Questions & Answers
Vote Thanks for voting!
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business