Authorize

I am a home inspector and just started on my own. Several clients asked to pay credit card because they couldn't attend inspections. I set up an account with authorize.net. Every thing seemed great until after four transactions, I received an email stating my account would be closed and all funds would be held for 120 days. I called the support number and spoke with David B. ( he wouldn't give me his last name), he stated that he doesn't have to give me a reason because it's proprietary information. What does that mean?, I said. He refused to give me any information. I immediately went to my bank and had them call. My banker stated she was shocked to hear what authorize.net was doing and how they wouldn't even give a reason. I had to close my business account to prevent them from stealing my money. I also have attempted to refund the money to my clients. If that doesn't work, my clients will have to claim fraud at their bank and wait for repayment through fraud department. I wish I never set up an account with them. Please beware. I will be filing with the FTC and the attorney general.

I am a software engineer with 22 years of experience. When I called Authorize.net for more information about a "Returned Payment Fee" that suddenly appeared on our statement (and other hidden fees), the man I spoke with was extremely unprofessional, made comments referring to me as a "kindergartner", falsely claimed they have over 400,000 customers and said they don't need my business. He was condescending and belittled me. When I asked to speak with a supervisor, he placed me on hold for over 30 minutes (every few minutes you could hear a person breathing, then I would placed back on hold) until eventually the call was disconnected. After calling back several times, sending email and using their contact form, I finally reached a supervisor who said the fee was a mistake and gave me a credit. However this took considerable effort. Every time you communicate via email or their contact form, you will receive email up to three days later with typos, misspelled words and invalid (non-printable) characters. This probably indicates it's being answered overseas or via an automated system. Authorize.net caters to very small businesses and likely makes a large percentage of it's revenue from hidden fees, setup fees and penalties. We are now actively searching for a new gateway processor and do not recommend authorize.net.

This site looks like it hasn't been updated in 10 years. It's hard to use, and they put the wrong category for my business on the customer statements. They said it's coming from Chase/Paymentech, but I called Chase, and they told me it's coming from Authorize.net because it is correct in their system.

If you want to pass the name on the card, you have to use two fields for first and last names. You cannot use one full name field like Amazon does, for example. Internally we use only one field because we sell to different countries and one field is much easier for our customers who are not in the U.S.

Their customer service is terrible as well. I was trying to enable the PayPal option, but it gave me an error. I opened a case, and they just closed it after two weeks and said they have no estimate when it will be fixed. They also said they escalated it to an engineer and asked me for my login names, but 6 months later it is still not fixed! I even posted it on their community board, but received no reply from anyone. I did not really wait for them and integrated PayPal directly without Authorize.net, and it works fine.

Also their SDK is old. It does not work with. NET Core. They uploaded a beta release 4 years ago, which no longer works, and they never bothered to update it. They literally said they will support it and then never updated it or even replied to any one asking if update is coming.

I am considering moving to Stripe or another service that's more up-to-date and easier to use.

DO NOT DO ANY BUSINESS WITH THIS COMPANY STAY AD FAR AWAY AS YOU POSSIBLY CAN ** THEY ARE NOTHING BUT A FRAUD AND AN INCONVENIENCE FOR YOUR BUSINESS AND ITS CUSTOMERS ** STAY AWAY

Stay far away from them. They will put a hold on funds even if the transaction never goes through. Total fraud.

I signed up for this hoping to get a better merchant account and lower fees than Paypal. It has been a horrible 4 weeks and I am still in the process of getting "REVIEWED". I run a serious online business being established for 6 years. Authorize.net was quick to take my $99 setup fee which came out to be $133.43 then $1.56 some unknown charge. After 3 days of setup it seemed like everything is ok and up with the "virtual terminal" available, but it was not so. After exposing my whole identity to them like my Social Security, Business Name business tax ID, Drivers Licence... I get an email from Cybersource/authorize.net that they need to get more info like my "balance sheet", "Privacy policy" on my site revised and a dedicated "SSL" which was already there. I have revised my privacy policy and purchased SSL which I didnt have to. I use Quickbooks to keep records so I asked the woman on the phone (Dolores Tremonte - credit analyst) what else she wants from me to get this thing reviewed and get my funds released. She said "We will review it and email you". It has been 34 days and no answer on my review and my payments from customers are still being held in some "virtual bank account" as they say at Cybersource.net Direct Tel: *******066. I have put my life on the line for these people and they are a bunch of scammers holding on to my money and my lively-hood. How am I supposed to send partial refunds to customers or use those funds to print shipping labels? I am not happy with this.
CyberSource Corporation
808 East Utah Valley Drive| American Fork, UT *******
Tel *******935 x3 | Fax *******920

I've got great credit, no debt, and am starting a new business where I'll need to take credit cards over the phone. Thru Wells Fargo's merchant services, Authorize.net was recommended and they'd waive most fees. The local rep couldn't tell me what my rate would be until I spoke to a man named Roberto. He asked me lots of questions regarding what I would be doing with the payments received, and if I didn't give him the answer I was supposed to, he'd say he had to put me on the phone with someone else. All this and still no rate was quoted. It took 2 hours in the bank, on a Wednesday, including docu-signing which was NOT working properly. I was told I would hear from them 2-3 days but by Friday, nothing, so I left Roberto after calling his phone only to find out he doesn't have an office at that number. I sent an email on Friday morning, with no reply until Monday afternoon calling and leaving messages as to the status of my set up. I left a message saying I didn't want to deal with Roberto anymore, after 3 doses of lips service and no follow-thru. When the supervisor called me back for the first time, she just said I was NOT approved, no reason or questions from any underwriting or approval department!
What? Due to Roberto's POOR fast-talking communication skills and made me feel like I was dealing with a gang banger who didn't kept my business from taking credit cards thru their service. The only reason I chose them over SQUARE was they offer 24/7 customer services and said SQUARE has on-line only support. At that time, that made the difference.

The credit card gateway has been a good product for us through Chase Merchant account which subscribes to Authorize.net on your behalf.
However Authorize.net offered us
Echeck services.
We had our first client pay through the Echeck system with a payment excess of 5k, we had no clear path to when we will receive the funds.
After several days i decided to call Authorize. Net for understanding to expect funding.
A Helpful representative said the client paid on the 7/25/22 and it will be available in 5 buisness days.
I asked about a email that was sent
To me the day prior to the call and he said it looks like Authorize needs more info on the buisness.
Well that info is available through our credit card portal business profile.
Well he said send it anyway. I sent the asked info and by end of day,
I then received a email saying that we do not fit their business model and closed my echeck account.
I called again talked with the same person which never happens, ever.
He stated that their business model isn't for my type of services.
And my funds will be held for 90 days.
Funny how 5 days now turned into 90 and they chose to close the echeck account, not me, after 1 transaction.
The Credit card gateway is still going no problem.
But here is the odd thing they already withdrawn my clients money from her account, so why does 5 days turn into 90.
And if she requests a dispute and refund, its 90 days for her to wait. OPTION 2
Then i could Do a refund to her and alow her to pay via credit card, but they closed the account and took my option away to do so.
This is why i say its a preditory pratice,
Basically, they sux and run from any service that is not directly offered from Chase.
Never again, and we are looking at new business banking OPTIONS. THEY can't be trusted,
I can see them doing a flip flop on credit transactions next.

I signed up in Novemeber and NEVER used the site not even once for any transactions and they took $60 from my bank account in December and so I had to call my bank and do a chargeback and cancel my debit card for fear they would do it again. Then I called to cancel my account and they told me my account was closed and I owed NOTHING. Well a month later I get an email saying I owe $60 and they were attempting to pull it from my bank... I called and whattya know they say I owe the $60 because I did a chargeback and now my account is in COLLECTIONS, so now baecause of an account I NEVER even used my credit is going to suffer and they are going to get their money either way! Nice scam Authorize.net!

Authorize has been nothing but a big head ache for me. I applied for a merchant account, $99 USD, and got an email stating that someone from First Service Merchants would get back to me in 2 business days. I waited and waited. Nobody got back to me. It is really difficult to get in touch with a human being. They charged me for the application without providing any service for me. I see that I was being charged on my account. I finally was able to get in touch with someone to cancel my account. A month later. I still see that they are charging me. I am disputing this with my credit card company, the cc company's rep after awhile (with trouble of getting a hold of someone from Authorize on the line to resolve this issue), was finally able to get someone on the line with all three of us to try to see if they can issue me a refund for services non rendered. The rude lady from Authorize said "NO" they will not give me a refund. My credit card company's rep said even he had difficulty getting a hold of someone from Authorize. He had to pretend to be a customer signing up for a new merchant account to be able to speak to somebody. Authorize is a disgrace. It has been very frustrating with them. It is obvious that they will charge you not a small amount for an application, not provide you service, just walk away with your money, and still charge you after the fact that you closed down your account. Since they are such a big company, they have the power to get away with this $#*!. They are screwing the little guys (small merchants). Save yourself time, stress, and your hard earned money by not going with this company.

Authorize.net has been holding $8097 in customer payments for more than 56 days and refuses to release the funds to me for 90 days. All customers have had the funds withdrawn from their accounts and have signed written agreements to have the funds transferred via ACH. I have never had one customer cancel a check or credit card payment, and I have excellent credit. I've already paid for and shipped all the products to the customers, and they're satisfied with the products.

This is a painful dent in my small business cash flow. Business is hard enough without someone suddenly keeping your money for 90 days!

I first signed up for authorize.net as a payment gateway because I needed both credit card and ACH echeck services. I entered the first customer check payments as instructed, and the funds were withdrawn from the customers' bank accounts.

Then authorize refused to give the money to me and said it was on hold for 30 days. I asked if there was a problem with the customers banks being able to pay, and they said no. I double-checked with the customers and they confirmed the funds had been withdrawn from their accounts and they were satisfied with my products.

After 40 days, I checked with authorize and they said authorize was now keeping my money for 90 days. Still no explanation or justification. I sent written signed agreements from each of the customers showing they had agreed to have the funds withdrawn from their accounts.

Getting desperate because of this painful dent in my cash flow, I called and emailed support, involved my payment processor and asked my bank for help. Each time, was told the funds remain on hold for 90 days.

It's now been 56 days and I still have not received my first three customer payments via check totaling $8097.

Thankfully, I've found another gateway and payment processor and will avoid authorize.net like the plague.

I was looking for a processing company and put through an application BUT they couldn't help me out as I'm Canadian and needed an SSN or ITIN in order to open an account. Little did I know they were charging me monthly for a service I never did get! When I noticed the payments coming out of my account 10 months LATER I called the bank and had them cancel the charges and reverse the last few payments. After I did this I got a message from Authorize.net saying I OWED them money! FOR WHAT?! I just now got a letter from collections OMG saying I owe $100 OMG! I call this Authorize.net and I give the lady the last 4 digits of my bank account the name of my company the address and e-mail... she said she can find it and needs me to login to their website, this is where I said NO I'm not logging into anything to do with this company! DO NOT give them your bank info or anything else they are scammers. I'm not sure what to do about this being Canadian. Avoid the website and anything to do with this company!