Authorize

Authorize.net and its affiliate companies are horrible. $99 fee just to see if your 'eligible' for their services. No particular advantage on rates VS paypal when looking at all the fees.

Sales/Support is awful, they disconnect you when trying to transfer from one department to another, and you on hold in the middle of your call several times in a few minutes! It's the strangest phone system, I've ever heard.

I never used the service once, and I yet was billed. Never even logged into the control panel even once. When you create an account, you get other companies that handle part of service. It's a mess. I thought I was waiting for approval for weeks when the sub company was requesting more financial information, even though my 'gateway' account was approved. Now of course you can get a refund because you've exceed the 48 hour mark. I was told my account was approved but locked. Meaning that I couldn't withdraw anything from it till I supplied the paperwork, but I could only put money into it.

Even though you've signed up with one company you've got to track down the scraps of your account that are located else where. They continue to bill you, but pretend not to know about the sub accounts with other vendors. I had to ask over and over to cancel my merchant account. At least six times before the sales person could give me information on it.

When is the last time you bough a car, but the lug nuts were from a different company and that company had separate billing? And because you didn't ask for a refund on the lug nuts they wouldn't let you return the car? That's the kind of service you get with Authorize.net.

In my opinion their signup process is a nice little scam. Who else wouldn't offer a refund to you if you didn't use the product, and the account was locked so you couldn't withdraw any money from it.

I've had a paypal account for years and never any any issues like this. I can only imagine what kind of hell those people have had that trust them to manage their online sales.

Any looking for a merchant account STAY AWAY FROM AUTHORIZE.NET. They pull scams left and right. If your filling out the application -DO NOT PLACE YOUR BANK ACCOUNT INFORMATION ON THE APPLICATION-. They will approve you for an account just to try to rip you off $49 for a so called gateway setup fee. We got approved for an account and then 3 hours later the same department closed our account for non reason. They do this purposely so they can rip you off the $49 setup fee. Their con job is that they will send your application out to every single scumbag merchant company that has a long history of theft. Mysteriously if you have to get refunded, they will never do, you have to contact the sales department, the second you demand a refund, they get all nasty. File a complaint with the attorney generals office. Our story is that in September they approved us for a merchant account, but had no real intentions of doing it. They approved us an 5 hours later the same department (underwriting) cancelled our account. They had no problem keeping the gateway open, even though there was no use for it because these scumbags closed the account immediately after approving it. 5 days later our bank account was debited $49. When we contacted sales, they were asses! So we went to our bank and disputed the charges. We didnt trust these con artists and demanded a letter stating the gateway was closed the same day they approved us. It was just Authorize.net's way of stealing money from anyone they can get their hands on. So no matter what you do, do not place your bank account on your application until at least a week later, because they will do the same con job they did with us. BEWARE!

Back in May of 2017 I cancelled my merchant account with authorize.net and their affiliated company called Electronic Payments. Each were cute not telling me its a bifurcated process of knocking both of them out. I got this service in Massachusetts by some guy named Barney Kalman of BK Merchant Solutions, my "rep". Well he just up & vanished one day leaving me to deal with this myself. When I told Electronic Payments I needed to change my bank account, now using a new processor for my credit card sales they said "fine, we'll cancel your acct". I left a minimal balance in my old bank so some auto drafts to my gym & EZ Pass would go through. What really happened was after I told both Elect Payments & Authorize.net to cancel my acct each slammed my bank acct as fast as their thieving hands could work racking up over $600 in bank fees plus the funds they swindled me out of. I said to myself "well I'm done with these scumbags & Its not enough $ to get in a twist over". Today I got a call from some collection agency demanding I pay Authorize.net whatever amount. They were yet billing me again for a July after I cancelled them in May. They just kept stealing every penny they could until I stopped them. I was furious & called Authorize.net where I spoke to an "Anthony". I recalled clearly this was the SAME PERSON I cancelled my acct with. He claimed I had done no such thing. That's an outright lie! What their racket is to tell you they cancelled your service & then raid your bank acct as fast & as hard as they can until you physically pry them off your wallet. When they can't steal anymore they go straight to extortion. What I told "Anthony" was "You owe ME $ & if I find some negative remark on a credit history I'll drag your $#*! into court so fast your head will spin". I hope he didn't take me serious & I have them get a free trip to Massachusetts-in handcuffs!. Mass takes a dim view on unscrupulous co's stealing from their tax payers. To other merchants; be super careful with these people & don't use Authorize.net or Electronic payments to process your sales. I processed 100's of K's each year & they would hold my funds for 2 days while collecting interest out of me & all their customers. I now use Elavon. I have a great rep who's always just a call away & I so far believe they are honest. We'll see but avoid Authorize.net like a disease.