AusFF

I recently learned of forwarding services that serve other countries, and I had my eye on something I wanted to purchase but wasn't offered to the USA. I was told about freight forwarding services, and I ran a search and read reviews for AUSFF. There were countless reviews on several sites of overwhelming satisfied customers who had many great things to say about their experiences with AUSFF's services. I immediately had confidence in this company and pulled the trigger on placing the order. I received the mailing address immediately, and I was able to make the purchase within minutes of signing up. The same day the item was delivered to/received by AUSFF I was notified via email, and I submitted my choice in shipping speed AND courier service. They offer extremely reasonable prices on the final leg of shipment as well. No surprise fees or hoops to jump through. Make sure when placing an order to include the special alphanumeric code they provide you when you create an account; this is what helps AUSFF quickly and efficiently get your package to you. I placed this code in address line 2 when I placed the order with the vendor. I chose a one-time service which was being offered at no cost for a promotion, but regular cost for this is only $5. You can't beat that, in my opinion. The terms are simple, cut and dry. The day I paid for the final shipping cost, I also received a confirmation email with the tracking number. To say I am impressed would be an understatement. I had no idea how easy this could be! I can't speak on other companies, but I won't be needing to look into that as I will be using AUSFF for all my freight forwarding needs. I am blown away, and I hope that this review can instill confidence for anyone needing assurance that their goods are in the best hands possible!

I asked and paid for a box for my item and instead of putting my item in a box they slapped cardboard on top and on the bottom, wrapped it with tape and called it day. Offered zero protection and my item arrived crushed. Would not recommend. I emailIed them photos of the boxing job they did, the response was dismissive totally ignoring my concerns. Maybe I expect my boxes to have sides and that's unreasonable. So I'll post the pics here and others can decide for themselves.

AusFF promptly answered my questions with friendly and helpful advice when my package went for a month long trip around different Australian hubs. As soon as they got the package the process for getting it delivered to NZ was quick and easy.

Process is easy. Verification is required but it's quick & easy. Website is easy to navigate & the costs are fair.

My ordeal has gone on for over a year and a half. Ausff lost my item and did not provide any compensation or refund, nor a reasonable explanation. After a year and a half of emails they finally told me "it got lost :(" and there is nothing they can do about it. Lol. Will never trust this company with my goods ever again.

Second time I use this service and is great. They have helped minimize the volume of my boxes and have upgraded my packages to arrive faster for same amount of money (when they had the chance)! Can't get any better

I'm so happy with how quickly my item was forwarded on to me in the eastern U.S. after arriving at AusFF from the tool retailer I purchased an item from. When I learned the retailer wouldn't ship to the states, I wasn't sure what my options were, but I read great reviews about the AusFF forwarding service from others here in the U.S. who had used them, so I thought I'd give it a try. I couldn't be more pleased and plan to use them again when I order tools. AusFF's costs were very reasonable and their communication was excellent - what more could you ask for?

Best service ever! Simple to register and use, your goods are delivered fast (in my case from Australia to Switzerland. I am very happy and definitely use your service again! Thank you very much and have a great day!
Kind Regards,
Catherine Marmy.

Originally I paid for their Silver service at AU$ 7.00 but then upgraded to their Gold service at AU$ 20.00 and they refunded me the original AU$ 7.00 back with no issue.

Had the eBay items shipped to them and Coles items hand delivered with no problems at all.

Their ID verification process needing photo ID and a utility bill only accepts PDF format online but was able to email JPG photos to them.

Paid on Monday 16th March and the items arrived on Saturday 21st March with email updates inbetween.

Really helpful staff with good comms and fast replies.

Really impressed and would use again in future.

Quick processing. Will look forward to delivery

Loved the fast customer service and clear instructions for our next step with AUSFF thankyou

Absolutely thrilled that all my terracotta plates and ceramic tiles arrived safely in one piece. Definitely one satisfied customer.

Perfect service! It's always a little nerve wracking using a website you've never used before but AusFF have been amazing from start to finish. Super quick processing of my parcel and lighting quick delivery once it was dispatched to me. Will definitely use again. Thank you so much AusFF.

Before I discovered AusFF, as an American, I simply had to ignore the many online retail outlets located in Australia, because they didn't offer international shipping. But with AusFF, that issue is now completely circumvented. AusFF is easy to use, it communicates effectively with consumer, and it delivers promptly. The lone potential downside is that the service can become very costly if used without proper planning given beforehand to declared value, weight, parcel size, etc. But in summary, AusFF does an excellent job that instills confidence. I'm already using AusFF again, and am grateful for their outstanding service. Well done!

Purchased and used this reshipper to ship to the states. Once it was in their hands, the turnaround was fast and easy! Recommend to anyone looking to ship from AUS to another country.

I would just like to say thanks to Ausff for the high service quality - quickness, reliability, communication, kindness, consolidated packaging etc. Everything was perfect from the beginning to the end! Will ship my next package via Ausff.com.au without hesitation.

Очень довольна данной службой - посылку отфотографировали и отправили быстро! Всегда отвечали на все мои вопросы! Помогли с оформлением! Посылка дошла в Россию очень быстро, у нас почта по России так быстро не доставляется!
Всем довольна, буду пользоваться услугами дальше!
Вы супер!

Very professional company who provide an honest, affordable and fast service. Any issues that can arise in another country was dealt with accordingly even after their service was completed in Australia. Customer service was followed up within 24 hours by email and phone, if not earlier as the company is incredibly busy. They are well sought after for their services.
Thank you Kish and the team.

Item processing out to AUSFF was fast.
Item was received on time but box was damage and the inside box was damage too. Hope that next time that it will not be damage.

Its really convenient for me to send me parcels from Australia. It would be nicer for me because I can send items by Australia Post. And very easy to use. Thanks

It has been really easy to use this service, it has been fast, efficient, and very reasonably priced.
Would definitely recommend!

Once my parcel arrived I was contacted immediately and it was sent off the same day I paid for shipping and arrived within the week to NZ, which was very very good. I was a little surprised at the cost of shipping - they say they have negotiated low rates with the shipping companies, but this does not seem to be true? There was no discount at all, which was disappointing.