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AusFF

How would you rate AusFF?
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California
1 review
0 helpful votes
Follow Gregoire G.
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No problem and reliable service. I had to buy a product in Australia as I was not able to find it anywhere else and they didn't want to ship to USA. So I used AusFF and it was perfect.

Date of experience: September 28, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Gregoire G. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

Germany
1 review
0 helpful votes
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Cant be better
March 1, 2018

Everything went fine, the parcel was dispatched in no time, did not have to contact customer service. Reliable, it can be said perfect service.

Date of experience: February 28, 2018
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, appreciate your business and we look forward to serve you again.

GB
1 review
0 helpful votes
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Customer service par excellence
January 23, 2018

When things went wrong my end Ausff went beyond the call of duty to make everything right for me - so very grateful

Date of experience: January 22, 2018
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, always happy to help! Really appreciate your business and look forward to serve you again

New Zealand
1 review
1 helpful vote
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Why do they insist on scan of front and reverse side of credit card. This could be used for identity fraud

Date of experience: October 18, 2016
Kish R. AusFF Rep
over a year old

The world we live has more Bad than Good! Hence to over our busienss and avoid fraudwe insist on first 6 digts rest details can be masked to give that extra piece of mind.

North Carolina
1 review
0 helpful votes
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Reliable and great customer service!
May 21, 2018

Excellent company will use them again in a heartbeat! Very fast shipping and the customer service was so great and helpful.

Date of experience: May 20, 2018
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, appreciate your business and we look forward to serve you again. Cheers

Mauritius
1 review
1 helpful vote
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Fast service, no problems.
December 5, 2017

Fast shipping, no extra drama or problems. Rates not particularly low, but no worse than I could get on my own.

Date of experience: December 4, 2017
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, really appreciate your business and look forward to serve you again

Georgia
1 review
0 helpful votes
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Good Service
November 2, 2017

This is a great shipping company. The item I was shipped was undamaged and received fairly quickly. Will use again.

Date of experience: November 2, 2017
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, really appreciate your business and look forward to serve you again

Malaysia
1 review
1 helpful vote
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All in one piece!
February 12, 2016

Absolutely thrilled that all my terracotta plates and ceramic tiles arrived safely in one piece. Definitely one satisfied customer.

Date of experience: February 12, 2016
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, really appreciate your business and look forward to serve you again.

RU
1 review
0 helpful votes
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Thanks from Russia
February 2, 2018

Fast, reliable, inexpensive. Packaging is good. Arrived safely and in time even off cheapest plan and shipping option.

Date of experience: February 1, 2018
Kish R. AusFF Rep
over a year old

Спасибо (Thank you), We appreciate your business and look forward to serve you again.

New York
1 review
0 helpful votes
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AusFF handled my shipment perfectly. Responsive to questions, clear communication, fast shipment, excellent packaging -- everything was top notch.

Date of experience: September 26, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Jeff T. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

Singapore
1 review
0 helpful votes
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Great Service
June 4, 2018

Shipment is quite fast. Although, it would be better if there is a facility to check the shipment status by logging in with order number.

Date of experience: June 3, 2018
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback How P, we appreciate your feedback and I have asked our technology team to add requested changes in future release. It was a pleasure working with you and we look forward to serve you again.

Thailand
1 review
0 helpful votes
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Fast Delivery.
September 18, 2018

I just got the goods within 2 days after shipment from Australia to Thailand via DHL. The staff is so friendly.

Date of experience: September 17, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Ohm U. It keeps us motivated. :) appreciate your business and we look forward to serve you again to Thailand

New York
1 review
1 helpful vote
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Outstanding service
October 16, 2017

Packages were received quickly and undamaged. Love using the service. Very professional. I highly recommend this service.

Date of experience: October 15, 2017
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, really appreciate your business and look forward to serve you again.

Florida
1 review
0 helpful votes
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Great
October 23, 2018

Fantastic - In order to fill this 100 character description, I will continue to write about random t

Date of experience: October 22, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Matthew J. It was a great experience shipping to you in USA :) appreciate your business and we look forward to serve you again.

Armenia
1 review
0 helpful votes
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Good customer service
April 20, 2018

Fast handling, very communicable. Keep your customers happy and encourage them to use your business again. Thanks

Date of experience: April 20, 2018
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, appreciate your business and we look forward to serve you again.

California
1 review
0 helpful votes
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Emails through every stage for status, clear picture for confirmation, no problem. Will use again if needed!

Date of experience: August 5, 2019
New Zealand
1 review
0 helpful votes
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Very slow shipment
March 29, 2018

Unfortunately it took ages to receive my parcel. I thought it will never arrive. I emailed with questions but didn't get any reply.

Date of experience: March 29, 2018
Kish R. AusFF Rep
over a year old

Hi Magdalena P,

Thank you for your feedback.

Upon investigation I see you had paid for

DHL Economy Service (Max weight 2 KG - 3 to 999 business days with no tracking)
And we give you a FREE upgrade to
AusPost Standard (Max weight 20 KG - 5 to 10 business days with tracking)

Your auspost tracking # LH102664915AU arrived to you fairly quickly compare to what service you had selected.

I also see all your questions where responded in 1 business day and we did not get any further questions.

It looks like there had been some miss understanding and hope this response clear up things and we look forward to serve you again.

New Zealand
1 review
0 helpful votes
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AMAZING!
December 14, 2017

So impressed with this service. They upgraded for free. I now recommend to everyone as the service was just so brilliant and easy!

Date of experience: December 13, 2017
Kish R. AusFF Rep
over a year old

Hope you have a great holiday season. :), We look forward to serve you again.

Arizona
1 review
0 helpful votes
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Great Job
March 5, 2018

Opened the account, received the goods, forwarded to my destination, no problems, great job, many thanks.

Date of experience: March 4, 2018
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, appreciate your business and we look forward to serve you again.

Tennessee
1 review
0 helpful votes
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Shipped fast
October 23, 2018

Got my package quickly thanks will be using again! They uploaded tracking as soon as they received it and item came way before estimated.

Date of experience: October 23, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Trever F. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

Overview

AusFF has a rating of 2.8 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. AusFF ranks 17th among Mail Forwarding sites.

service
20
value
23
shipping
24
returns
5
quality
24
This company responds to reviews on average within 1 day

Instant Feedback

973 reviews