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AusFF

How would you rate AusFF?
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New York
1 review
0 helpful votes
Follow Jarman L.
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Smooth process
August 6, 2018

Simple and smooth process. Can't wait to use again! I had no issues during the whole experience. I was worried at first since this was my first time using it, but it was very easy to use. Once item arrived and was ready to be shipped to me, I was notified via email.

Date of experience: August 6, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Jarman L. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

CD
1 review
1 helpful vote
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Since I registered until now, this company has been very helpful for me. Buying goods in Australia has not been an easy step but with this company, they have made things very simple, you buy they ship to you or they buy for you and ship to you in a timely manner. You get shipping discount as well. All the best for this company.

Thanks
Simon

Date of experience: March 29, 2017
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, really appreciate your business and look forward to serve you again.

New Zealand
1 review
0 helpful votes
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Will use them again
February 7, 2019

My experience was mostly good, but I do wish there was some kind of automated email prompt to ask the customer if they are ready to complete shipping or if they are prepared to pay storage. I thought I'd paid but it turns out I hadn't and ended up doubling my costs due to storage fees.

Date of experience: February 6, 2019
New Zealand
1 review
0 helpful votes
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Would happily recommend your service to others
November 11, 2019
Updated review

First time using this service but Iam most impressed with how quickly items are entered
On my account ready to ship Once The item purchase arrives at my address I may boost the stars up to five. The item a medicine ball well as promised five stars.

Date of experience: November 11, 2019

First time using this service but Iam most impressed...
November 5, 2019
Previous review

First time using this service but Iam most impressed with how quickly items are entered
On my account ready to ship Once I item purchase arrives I may boost the stars up to five. The item a medicine ball

Date of experience: November 5, 2019
California
1 review
0 helpful votes
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Very effective and nice packaging
August 6, 2018

Package arrived in great condition with fragile tape all over. Very appreciated work.
This was my first time using an australian reshipping service so I was not sure what to expect, but all my items arrived in new condition.

Date of experience: August 6, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Colin L. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

New Zealand
1 review
0 helpful votes
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Once you've gone through the setup/verification process it's easy as. Good price to ship via Australia post option and received my parcel in less than a week (4 business days). Will definitely use again.

Date of experience: November 26, 2018
Singapore
1 review
0 helpful votes
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Deceiving
February 13, 2018

Paid 80 AUD to forward my parcel thru DHL (with tracking) to Singapore. Instead, I got a tracking number for Austpost. I have not receive my parcel as of now. Forwarded it on 6th Feb. The tracking doesn't help either, still says "processed through facility" in Sydney on 8th Feb. No more update after that. Australia and Singapore is not that far (8 hrs flight). I already received my parcel forwarded from USA at a much lower price.

Date of experience: February 13, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback.

I see you have shipped with “DHL Economy Service (Max weight 2 KG - 5 to 999 business days with tracking)” service levels URL https://www.ausff.com.au/dhl-economy-service-limitation/ i. E. DHL has tie up with POSTAL NETWORK AND THIS SERVICE IS VERY SLOW Service from DHL hence it says 999 business days NO JOKES!.

We had upgrade you to FREE better service “AusPost Standard (Max weight 20 KG - 5 to 10 business days with tracking)”

I see your parcel shipped on 6th Feb and 2018 as per SLA you should have it on or before 20th Feb 2018, I wish you had selected DHL EXPRESS you can get it AS SOON AS 2 ~ 3 Business days.

We apologies for the inconvenience caused.

Ireland
1 review
0 helpful votes
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Personable and helpful
August 15, 2020
Updated review

I had some address issues being between countries during the COVID-19 travel restrictions and Kish worked with me to make sure it got resolved and the package sent safely. Really helpful.

Date of experience: August 15, 2020

This is incredibly expensive as a shipping option$85AUD...
July 31, 2020
Previous review

This is incredibly expensive as a shipping option$85AUD for one clothing package is crazy.

Date of experience: July 1, 2020
Singapore
1 review
0 helpful votes
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Quick delivery and excellent service
March 9, 2018

Was pleasantly surprise when I receive my delivery within a few days after shipping, as I thought that it might take longer than expected using AUPOST. Contacted the customer service staff (Kish) earlier as I was unable to consolidate the shipment together. However, the staff helped me to compare the various shipping costs and recommended the best for me. Extremely pleased with the service.

Date of experience: March 8, 2018
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, we always try to make it easy and most cost effective for our clients. We look forward to serve you again.

New Jersey
1 review
0 helpful votes
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Very good service
August 23, 2018

Very good service! The store was the one with the issue, after it finally arrive to AusFF it was quick from there. Was concerned with the authentication process but after it was explained to me by quick customer service response. It made sense. DEF RECOMMEND

Date of experience: August 23, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Michael H. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

Singapore
1 review
0 helpful votes
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Very Efficient!
August 25, 2018

Actions by AUSFF and delivery were very quick! Got my package moved from the storage in Australia to Singapore over the weekend. It came on Monday morning. Many thumbs up!

Date of experience: August 24, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Farhana S. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

New Zealand
2 reviews
0 helpful votes
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AusFF
June 27, 2019

A bit of work to set the account up involving proof of address, but only needs to be done once. Questions answered quickly and helpfully. Package arrived sooner than expected, very satisfied overall.

Date of experience: June 27, 2019
PG
1 review
0 helpful votes
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Best
March 9, 2019

For a very long time been having problem with ordering online.
When I found out about Ausff decided to try and for the first time my parcel came.
Thank so much.

Date of experience: March 7, 2019
Oregon
1 review
1 helpful vote
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Great First Experience
August 7, 2018

Surprised how fast I received my package. Ease of use was great. I go slightly confused with all the plans that they offer, but they helped me work it out and find the best option.

Date of experience: August 7, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback John B. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

Singapore
1 review
0 helpful votes
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CHAIRS TO SINGAPORE
November 15, 2018

Chairs came as expected in good condition, staff promptly answered my questions and guided me as this was my first time trying to ship something from australia

Date of experience: November 14, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Tessa K. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

New York
1 review
0 helpful votes
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My packages arrived undamaged, were packaged together, and came very quickly after I paid for shipping. Great service. I'd definitely recommend them and will take my business to them in the future!

Date of experience: September 2, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Daniel T. It keeps us motivated. :) appreciate your business and we look forward to serve you again

Finland
1 review
0 helpful votes
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Successful mail delivery
April 5, 2018

I had to set up a mailbox with these guys in order to purchase something that would only allow deliveries within Australia. It works well and with very little delay. I'm very pleased with the result.

Date of experience: April 5, 2018
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, appreciate your business and we look forward to serve you again.

Canada
1 review
0 helpful votes
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One Hundred Percent Satisfied
May 22, 2018

Fast and efficient service. Package was forwarded immediately and arrived at my home, halfway around the world, in less than a week, via Australia Post. I would use the service again.

Date of experience: May 22, 2018
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, appreciate your business and we look forward to serve you again.

New Zealand
1 review
1 helpful vote
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Great service! No item too big!
September 30, 2017

The item I had shipped was oversized by postal standards so Ausff arranged for a quote from TNT. Great communication and prompt dispatch once I paid. Would definitely use Ausff again.

Date of experience: September 28, 2017
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, really appreciate your business and look forward to serve you again.

Colorado
1 review
0 helpful votes
Follow Jennifer L.
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I recently learned of forwarding services that serve other countries, and I had my eye on something I wanted to purchase but wasn't offered to the USA. I was told about freight forwarding services, and I ran a search and read reviews for AUSFF. There were countless reviews on several sites of overwhelming satisfied customers who had many great things to say about their experiences with AUSFF's services. I immediately had confidence in this company and pulled the trigger on placing the order. I received the mailing address immediately, and I was able to make the purchase within minutes of signing up. The same day the item was delivered to/received by AUSFF I was notified via email, and I submitted my choice in shipping speed AND courier service. They offer extremely reasonable prices on the final leg of shipment as well. No surprise fees or hoops to jump through. Make sure when placing an order to include the special alphanumeric code they provide you when you create an account; this is what helps AUSFF quickly and efficiently get your package to you. I placed this code in address line 2 when I placed the order with the vendor. I chose a one-time service which was being offered at no cost for a promotion, but regular cost for this is only $5. You can't beat that, in my opinion. The terms are simple, cut and dry. The day I paid for the final shipping cost, I also received a confirmation email with the tracking number. To say I am impressed would be an understatement. I had no idea how easy this could be! I can't speak on other companies, but I won't be needing to look into that as I will be using AUSFF for all my freight forwarding needs. I am blown away, and I hope that this review can instill confidence for anyone needing assurance that their goods are in the best hands possible!

Date of experience: November 23, 2022

Overview

AusFF has a rating of 2.8 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. AusFF ranks 17th among Mail Forwarding sites.

service
20
value
23
shipping
24
returns
5
quality
24
This company responds to reviews on average within 1 day

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973 reviews