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AusFF

How would you rate AusFF?
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Hong Kong
1 review
0 helpful votes
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Quick and Professional service
July 16, 2019

Excellent service, parcel processed and sent very quickly to HK. Every stage is updated by email and so is the tracking and delivery. Nothing more you can ask for!

Date of experience: July 16, 2019
New Mexico
1 review
0 helpful votes
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Very Fast Service
September 11, 2017

I live in the USA and this was my first time using Ausff to ship a box overseas. I received it in four days! They shipped it immediately. I will definitely order again.

Date of experience: September 11, 2017
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, really appreciate your business and look forward to serve you again.

Singapore
1 review
0 helpful votes
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Good service and delivers what it promises
October 27, 2018

Service is good generally and good received. One packet out of 2 was opened but maybe was opened by customs. Shipping prices were more expensive than expected as well but overall it delivered

Date of experience: October 24, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Claire L. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

New York
1 review
0 helpful votes
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Ausff Customer Service is excellent.
- Their site navigation is extremely easy: I gave up on more than 5 services just because of the difficulty in navigating their sites.
- Their rates are extremely low.
I wouldn't care too much if their rates was high.
Their site is so detailed and extremely easy to navigate to the point that you might not need them.
I am sure and have no doubt that you will love this mail forwarding service AUSFF.

Thank you so much AusFF for your EXCELLENT CUSTOMER SERVICE and your LOW RATES.

KN ( USA)

Date of experience: September 23, 2019
Netherlands
1 review
1 helpful vote
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Delivery of blundstone shoes
July 18, 2018

Bought shoes at Koolstuff, they do not deliver in Europe. AusFF involved, got an internal address there, Koolstuff sent the goods, forwarded them subsequently to me, tracking was okay, terrific.

Date of experience: July 17, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Larry H. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

New Zealand
1 review
0 helpful votes
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Convenient, reliable and speedy service.
February 11, 2019

Awesome service, item got to me faster from Australia to NZ than posting mail within NZ. Was kept informed when item was received by AusFF and then when it was sent to me, I was kept aware of each step.

Date of experience: February 10, 2019
Canada
1 review
0 helpful votes
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Process is easy. Verification is required but it's quick & easy. Website is easy to navigate & the costs are fair.

Date of experience: March 11, 2021
New Zealand
1 review
0 helpful votes
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Experience with AusFF
August 29, 2018

Very efficient and fast. I did find the postage rates to choose from a bit high compared with rates from overseas, but I could not fault the service. Thank you.

Date of experience: August 28, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Sally W. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

New Zealand
1 review
0 helpful votes
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Great from start to finish
December 23, 2017

Awesome experience, easy to estimate cost and then lock in once my parcel had arrived. Great choice of options and parcel arrived in good condition. Will def be using again.

Date of experience: December 22, 2017
Kish R. AusFF Rep
over a year old

Hope you have a great holiday season. :), We look forward to serve you again.

Ireland
1 review
1 helpful vote
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WAY too much security
May 5, 2021
Updated review

WAY too much security. Im just trying to get my package, why do i need photo id, utulity bill and a literal video call to get my stuff.

Date of experience: May 5, 2021

WAY too much security
June 3, 2021
Previous review

WAY too much security. Im just trying to get my package, why do i need photo id, utulity bill and a literal video call to get my stuff.

Date of experience: May 4, 2021
Italy
1 review
0 helpful votes
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Perfect service.
May 13, 2019

Exactly as advertised.
Your shipment gets there and gets re-shipped to your home as per your instruction.
The all process is absolutely simple and user friendly.
I will use it again.

Date of experience: May 11, 2019
Ireland
1 review
0 helpful votes
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Received product without unexpected issues
September 18, 2018

The shipping was somewhat expensive (pretty much the same as the product itself) but that is because of the country. Not many options to get niche products to my country, was glad to locate this.

Date of experience: September 17, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback David G. It keeps us motivated. :) appreciate your business and we look forward to serve you again to South Africa

GB
1 review
0 helpful votes
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Great Idea for Aussie Purchases
September 25, 2018

This was my first go at buying in Australia. And AusFF did a great job Their responses to questions was almost instantaneous considering the time changes with the UK

Date of experience: September 25, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback David R. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

Japan
1 review
0 helpful votes
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Thank you as always
November 19, 2017

Its really convenient for me to send me parcels from Australia. It would be nicer for me because I can send items by Australia Post. And very easy to use. Thanks

Date of experience: November 19, 2017
Kish R. AusFF Rep
over a year old

Thank you for your positive feedback, really appreciate your business and look forward to serve you again

Singapore
1 review
1 helpful vote
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Good service, fast delivery
April 28, 2019

My first experience of using a freight forwarder. Worked well and everything went as expected, no hidden costs or catches. Received delivery in good time. Will use again!

Date of experience: April 28, 2019
Netherlands
1 review
0 helpful votes
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Great experience
January 6, 2021

First time using AUSFF. Great customer service, questions were answered quickly. Received my package in good order.

Date of experience: January 6, 2021
Israel
1 review
0 helpful votes
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Hope it will be fine
February 24, 2018

Well i chose to ship my item via DHL but it was shipped with the Australian regular mail. 12 days passed and the item still in Australia. I hope i will receive it one day (it's 300AUD worth item)

Date of experience: February 24, 2018
Kish R. AusFF Rep
over a year old

Hi Or A,

We apologies for misunderstanding. I see you had selected very very slower service "DHL Economy Service (Max weight 2 KG - 7 to 999 business days with tracking)" and we did a FREE upgrade to "AusPost Standard (Max weight 20 KG - 5 to 10 business days with tracking)" more quicker for FREE :).

The goods new is parcel has reached Israel and already attempted few deliveries Ref: AU POST tracking # LH102478003AU.

Thank you for your business and we look forward to serve you again in the future.

Illinois
1 review
1 helpful vote
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Outstanding
February 5, 2019

Fast shipping & amazing customer service couldn't ask for anything better will third time using them and they come through every time will definitely be using them again.

Date of experience: February 5, 2019
GB
1 review
0 helpful votes
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Good service only item broken when recieved
October 23, 2017

I brought an item which couldn't be shipped to the uk when I recieved it it was damaged if they had checked it it could have been returned and saved me a whole bunch of hassl

AusFF attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 21, 2017
Kish R. AusFF Rep
over a year old

Sorry to hear about your experience Veera, We can assist in eliminating these type of issue via our Pre-Delivery Photo Service https://www.ausff.com.au/pricing/ hence we highly encourage using this service during the checkout process or communication to use via email / skype / hangout commination or online via https://www.ausff.com.au/contact-us and we would come back to you ASAP with your queries or concerns.

We look forward to serve you again in Future

California
1 review
0 helpful votes
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Great Service! Recommended
October 25, 2018

Purchased and used this reshipper to ship to the states. Once it was in their hands, the turnaround was fast and easy! Recommend to anyone looking to ship from AUS to another country.

Date of experience: October 23, 2018
Kish R. AusFF Rep
over a year old

Thank you for your feedback Kenneth L. It keeps us motivated. :) appreciate your business and we look forward to serve you again.

Overview

AusFF has a rating of 2.8 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. AusFF ranks 17th among Mail Forwarding sites.

service
20
value
23
shipping
24
returns
5
quality
24
This company responds to reviews on average within 1 day

Instant Feedback

973 reviews