From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I had a very great experience getting my reimbursement for my granddaughters Nintendo switch I filed a claim with ease and received my reimbursement very quickly
Very simple and easy to use. Thank you so very much for making it this way!
Lisa was awesome and helpful. Also very patient with a complicated problem.
Very difficult when scheduling service, asking for a picture of the issue when explaining it was a noise
Took less than 5 minutes to file a claim. Easy as pie.
She walked me thru my issue step by step...
She made things easy to understand and solved my issue
5 star Service from a 5 Star Rep.
It was a pleasant experience with customer service!
Very good very easy and I'm happy shortened to the point very happy with my insurance
The gentleman that came to service our refrigerator was extremely knowledgeable about the product and gave help suggesting on how to keep my refrigerator working proper. His years of experience really made me feel comfortable and confident in his abilities.
Brian was very helpful with clear concise information that solved my issue very quickly.
My son lost his phone. I filed a claim online. It was so fast and easy. Within minutes I was done and now he will have a new phone for a very reasonable price. Best decision I made was to get this insurance.
Ride on police car quit working. I contacted Assurion to file a claim. It was approved and refund is coming.
My photo app stopped backing up content, and I was afraid of deleting it and adding it back for fear of losing pictures. Brian assured me I could do this and everything already backed up would be saved. He was right!
I contacted Verizon. Verizon sent me the link to file a claim for my damaged device. I completed the warranty form in 5 minutes. I highly recommend protecting your device with Asurion Warranty Insurance.
Polite customer service but incredible hassle to return a non-functioning printer. Their brochure states "Quick and easy 2-day repair!" It has been neither quick or easy! Total waste of $50 to purchase contract.
Hi Judy, we appreciate your patience as well as your feedback. Please know we are here to make this experience as seamless as possible. If you find you do need additional assistance, feel free to reach out to us directly. -Ari
It was so easy to get my replacement TV no hassle very quick very very easy I would recommend this to anyone and family
Caring, friendly, knowledgeable, and fast to get you the help you need when you need to use the warranty!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Agustin, we appreciate your patience as well as your feedback. Please know we are here to make this experience as seamless as possible. If you find you do need additional assistance, feel free to reach out to us directly. -Ari