AsurionReviews 12,674

Wonderful experience and easy to work with. Rejoice was kind, helpful, and worked on getting my issue resolved 10/10 service!

Caring, friendly, knowledgeable, and fast to get you the help you need when you need to use the warranty!

Brand new laptop with no clue how to connect my old printer. Maria, my online tech never lost patience dealing with this senior citizen with zero knowledge of computers! She got it connected and never made me feel like a dummy. Thanks, Maria

I expect to have to jump through hoops and provide a ton of information and have to fight to get my watch fixed or replaced but Asurion made it so simple and hassle free! The form is so easy to do and only takes a few minutes without any hassle at all! Thank you for making the process so easy! I'm happy to have gone with your service!

My Ninja Foodie sounded like a bearing was rattling around. Called BJs, got number for my warranty. Called, filled out the forms, sent photos. Then on 12/15/22 received an email stating that they are refunding me the full price of my item. Never in my life, has anything having to do with warranties, gone so smoothly or so quickly! My advice use Asurion for your small appliance?

Michael was awesome. Got the job done quickly! Respectful and friendly.

It was easy for me to do the claim and did not have to wait for a long period of time to receive my replacement.
Job well done!

All of my protection plans are easy to access and I like that I can add plans to purchases made elsewhere with ease.

We had to wait over a month to have a serviceman come to our house to repair two things on our LG Range. The service itself was great, but the wait time and the excuse of being shorthanded did not sit well with us. and this was the 2nd time we experienced this type of delay!

Very Good everything went really really well until it was time to pay then I had to put it on because I didn't have the money, but now it's all good,

Very helpful...very professional...very understanding

I logged into a link provided by Verizon. I got an online agent named Lakeisha. She responded to my inquiry quickly. She was friendly, efficient, and gave me easy-to-understand instructions so that I was able to complete my task easily.

I expected the run around when I found out our gaming system was not repairable but that was not the case. I feel like Asurion is a no brainer for families with kids.

My family and I have been with asurian phone replacement insurance for 20 years thru Verizon. Every time one of our phones was lost, broke or damaged they replaced it every time! This latest claim was the easiest ever. Just 5 minutes online and my new Motorola 5Gu phone was in the mail.

Pleasantly surprised at the short amt of time it took to set up my new phone and recover my old data, particularly because my other phone was lost. My Tech Coach Ms. Rae talked me through it step by step, much more patiently than my husband ;) Saved myself a trip to the Verizon store and waiting in line for in-person help. Highly recommend trying this yourself with the assistance of the live chat option. Well Done.

Easy to file claim and they keep you informed along the way. Customer service very knowledgeable.

Super friendly, helped me the best they can, super happy to help and made shipping easier.

The 4th repair and 2nd by Asurion "fixed" the problem with my oven--at least to the satisfaction of Electrolux. It would be best if the tech were going to miss the service window, for an administrative person to call/text. I waited for the whole afternoon only to find out that the tech was stuck on another job. Asurion should be responsible for this, not the tech who is busy actually doing the work.

Cynthia was very pleasant, knowledgeable, and professional. My experience was nothing but the best! She took care of what I needed, and made the whole thing enjoyable. She's an asset to your company. Thank you, Cynthia and Asurion!

My experience was top rated and very direct to the point no hiccups