From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
The 4th repair and 2nd by Asurion "fixed" the problem with my oven--at least to the satisfaction of Electrolux. It would be best if the tech were going to miss the service window, for an administrative person to call/text. I waited for the whole afternoon only to find out that the tech was stuck on another job. Asurion should be responsible for this, not the tech who is busy actually doing the work.
Cynthia was very pleasant, knowledgeable, and professional. My experience was nothing but the best! She took care of what I needed, and made the whole thing enjoyable. She's an asset to your company. Thank you, Cynthia and Asurion!
Filed claim, very easy and fast, completed and was reimbursed almost immediately. Made me a believer will buy protection on all my purchases if available from now on.
Protection glad I had it it's nothing like being protected again it was a life saver financially
I have had non stop issues trying to replace an Xbox controller! An Xbox Controller! Not some 70 inch expensive TV. I have had claims denied left and right and I'm tired of it. Save your money and do not pay for this service!
Hello, Noah. We are definitely sorry for the trouble you have experienced. We are here to help you. Please contact us directly to go over your claim details. -Rue
I had an issue with my security connection, and the security advisor walked me through what I need to do to resolve the problem that I was having with it! It took just a few minutes! She was a big help!
A awesome and effected job well done, tech was so clear and to the point all company should be like asurion, to give us comfort and fast and effected job,
Meh i would have rather not been forced to leave a review.
Please let us know how we can assist. -Rue
Cleesha was very helpful with getting my phone back up and running. Smooth process and very professional. Would highly recommend!
Chanel was very professional, fast and knowledgeable. Thank you
She is fantastic, I'm not sure how much she makes for doing her job but it's not enough. I just can't say enough good things about her. If you need help she is the best. She resolved two problems for me in no time. Thank you Kimberly.
I had a great experience the tech was so helpful smooth sailing. I would recommend this service for anyone having trouble with their computer.
It was very easy to connect. Much faster than phone.
I had a great experience and the support team was able to help me with the proper information!
I had a claim that was initially denied, but with their awesome customer service they were able to process the claim successfully! Marygold was amazing! Add in the affordability of the plans and they have a customer for life in me!
Thankfully, we had purchased the extended 5-year warranty for our LG refrigerator because the compressor went during the last year of our warranty. I was able to get an appointment with the LG expert in our area quickly, and he did a great job repairing the refrigerator.
Hoover handled my situation quickly and efficiently while maintaining professionalism through the entire conversation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ed, I am sorry to hear about your repair appointment and understand your concerns. I do sincerely appreciate your patience. Please know we are here to help. If you find you do need additional assistance, feel free to reach out to us directly. We are here to help. -Ari