From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I've dealt with warranty companies before and been frustrated. This company could not have been more of a pleasure. Very proffessional and prompt. I am thoroughly impressed
After I realized my phone went into the washing machine with the sheets and found it in 8 inches of water I dried it out in a bag of rice but no cellular service or Face ID went online to to my phone claim.com and I was finished in minutes and my phone will be here tomorrow
Very happy with the technical advice and support I received. Very helpful to assist me in phone setup, which is not easy for an elderly person. Can highly recommend the service.
I really appreciate how easy this was. I was able to get this resolve and I am very please with the result.
Got the new Z Flip and made a claim online. They were great. Within a day I was able to settle claim and get phone claim started. Was unable to clear info off of old phone and with the help of Alyssa we cleared all info off of broken phone. Asurion has great customer service and gets things done quickly. Thank You Asurion and Alyssa.
It was such an ease to chat with an agent via text and get the information I needed.
I was concerned with my new phone, primarily because my photos had not shown up. Jamil assured me that the photos would show up eventually, but that it might be an hour or so before they appeared on the new phone. Jamil was a very pleasant person to talk to, and I felt like I was talking to someone I had known for a long time. He has a very positive disposition and seems to know how to do his job really well. Customer Service can be challenging, but Jamil seems to enjoy it, and he reflects that back to his Customers. Me, in this case! We had an enjoyable and very encouraging chat.
Very professional and courteous employees. Very knowledgeable.
I could not achieve a device transfer and set up with provided instructions I had to seek help from a tech support agent Many agents believe a customer is fluent and well versed in setting up new devices and fail to warn of dangers in performing procedures especially if a device should be powered down before executing certain tasks Many of the instructions had to be questioned before performing them Also many procedures and fact finding information are not provided by the tech agent The tech agent should be well versed and able to explain where to obtain necessary information and ID numbers My agent didn't provide that and I had to discover it on my own System failures are not covered Alternate methods are not provided thorough details are omitted The only way this help works is if a person seeking help knows how to pull out and extract details You need to do a great deal more in familiarizing your tech agents with help support and instructions to be offered during the course of helping a consumer
Quick. Easy. Painless. Totally worth the investment.
I was not able to download the set up program, After 2 hours of trying, I finally contacted asurion, and the tech was very well prepared. I am very satisfied with their service.
Best claim filing experience ever!
Very simple and intuitive. In a few minutes my claim was approved.
Highly recommend Asurion services.
I can't believe how easy and fast it was to have my synthesizer repaired. I was expecting weeks, and it only took a few days, including shipping back and forth. Thank you!
Simple to fix concern with iPad activating replacement device
I had to use Asurion when I had a cracked screen. The claim was fast, they came to my house and fixed my phone really fast on site. Now the back of my phone is cracked and they are going to replace the phone. The claim was fast and easy.
The Claim associate understood and helped a lot. The turn around time also very quick. No hastle.
I am a SUPER clumsy person and had to get a replacement phone as a result. Asurion made filing the claim super easy and then, I got it, and wasn't sure how to activate the new Sim card at home. I used the chat support and Ian, the rep I got, had my phone activated in just a few minutes. I know that's not super challenging, but he sent images when he needed a number for the SIM and explained what he was doing. Ian was the best customer service experience I've had in quite a while.
BT not working, Crystal got it working. We'll see for how long.
I'm not that good with technology and you all make it so easy for me thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Kenneth! We are sincerely sorry for any trouble this caused. We are hope you are back up and running now. We have captured your feedback and we are here to assist you. -Rue