From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
The tech came to my house and reply cracked screen very quickly. He arrived right on time, did the repair and gave me some great suggestions to protect my phone in the future. He was very professional and personable.
Taylor was an amazing help with my cracked screen. Persistent and patient, determined to get the problem solved. In less than an hour, all fixed and back to brand new.
Jump on website filled in my info 2 days later had a new replacement phone. Fantástico! Awesome job.
George
My experience was so smooth and easy! Thank you so much to Shaik for being so informative, quick and making my phone good as new! I was so worried I was going to have issues with it, but nope! You did great! Great customer service, and very friendly! Thank you so much again!
After putting up multiple issues with an old iPhone 12 including not being able to receive phone calls or take pictures for the past few months, I finally reached out to AT&T for help. I am so glad I did, I now have my replacement phone and am back to work videoing classes.
100% guaranteed done in a timely manner! Very satisfied customers! Now I am backed using again👍thank u so much…God bless your business.
I took excellent care of my S21+ ultra since it came out. It was showing its age but worked well for my daily use (productivity & video streaming). Dropped it in the ocean on a Saturday. Filed a claim on Sunday. Phone was waiting for me on Monday. That was some wickedly quick turnaround, well worth the premium. The refurbished phone feels like new, and the battery life is noticeably better than my prior phone.
Easy filing of the claim online, no questions asked, technician Levi was great! Texted his ETA prior to arrival, all smiles at the door, explained the process, offered accessories and completed the repair within' 15 minutes. Made it a point to remove the protective film from the new screen in my presence. He was great!
After I shattered my screen I was surprised how easy it was to make a claim and get the work finished on my phone. Also amazed how quickly the repairs were made. I was highly satisfied. Dave was very helpful.
Excellent! I called the service department to file a claim and the next day my new iPhone 15 pro arrived. How good is that! Thank you!
I have never had such straight forward service! The drive up job was so convenient, job was done quickly and looks brand new! Better care then other repair plans or warranties I've ever had.
They always are super fast and easy to get your stuff fixed and the technicians are super fast and great people
Such an easy and great experience. I had my front and back glass fixed. Asurion came to me and fixed it right here at my home. Great customer service, couldn't be happier. I never leave reviews but this was so easy and fast I couldn't believe it. I use them through ATT for my phone.
The guy that helped me set up the phone was amazing. He even helped me figure out how to block unwanted calls. Thanks for the great support.
Very informative staff and pleasant to deal with went above the beyond to help get the issue resolved
I had my iPhone 16 Pro Max fixed within 30 minutes. I had messed up my OLED screen and was repaired with genuine Apple parts. The rear glass was replaced and it felt like I was handed a brand new phone. Person who fix my phone was very fast, friendly and very knowledgeable and it felt like she had my back.
Great job! Happy with the services you provide! You provide an excellent and professional services and the repair process very easy.
The ubreakifix guys were great. They worked with me by allowing me to access my phone while we navigated the system issues brought about by the call center agents. The call center agents need to be trained for the scenarios and the results of the actions made per scenario to avoid a poor customer experience in the future.
Everyone at you break it we fix it was amazing and very helpful to me. Not only were they friendly and so nice to me; they fixed my phone and had it ready exactly at the time they said it would be ready. I really enjoyed talking to the front desk agent. He was very helpful and took care of my phone. I recommend this place for all your cell phone needs.
I wasn't sure what to think about having a representative come to the house, but it was a great experience. My rep took wonderful care of my screen, went above and beyond by putting the screen protector on for me, and was friendly and courteous. Great job! 👍
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members