From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
My husband pays for insurance on our verizon phones. My screen had cracks and scratches on it so they came out and replaced my screen for $29. Well the next day I woke up and it had deep scratches spreading over the screen. I go to a Verizon store to have a new yempered glass protector on it and the man tells me I should. Contact asurion. So I did and after speaking with 3 different people and telling them I shouldn't have to pay again they tell me they put on a case that had no problems and that they can't do anything about it and the warrants is only if something happens to the phone inside. So within 24 hours my screen got cracked again. Absolutely horrible.
Terrible customer service. Phone was broken on 23rd. I filed a claim and promised next day delivery of my phone. Today is the 27th and was told I should get it tomorrow. I'm Not going to hold my breathe.
Asurion tries to give you the run-around long enough you'll go buy a new phone.
Worst customer service ever. They took 11 days to send me a phone and when they finally sent it was damaged.
Please don't insurance your phone with them.
I've been paying for service on 3 devices for almost 2 years and because it has been more than 2 months that one of my devices has been broken, they will not honor the claim. Mind you the deductible is $150 a what rip-off. This was not explained at the time I started the service, but yet they are gladly taking my money. Word to do not give them your money. Do not get the insurance.
Be prepared for each person you talk to to have no clue what is going on... like they have no way of putting notes in the computer. Be prepared to repeat yourself, have your call dropped, talk to 15 people in several departments but never given the number to the actual department you need to talk to, be on hold for hours, and lastly, be prepared to have rude people talking to you and to get screwed over and lied to.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members