From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Better to have phone protection insurance and not need it than to need it and not have it! A cracked phone screen was fixed as good as new. The whole experience went smoothly, and I'm happy with the results.
I'm happy that insurance covered broken iPhone glass but the place I took it to could have been better. Both days I brought in my phone the guys at the register did not have great customer service. 2-2/12 hours to repair back glass on iPhone 16 pro. I also did not feel comfortable giving passcode to get into phone and Apple ID.
I walked in no appointment. Eric greeted me and started working on my phone and under 2 hours it was ready
Thank you
Submitted my claim and had the screen fixed just a few days later. It took the tech less than 15 minutes to fix it and make sure was working correctly.
Asurion made it super easy to schedule appointment. Came within time window and tech was very kind and answered all my questions. Recommend!
I had a cracked screen and started a claim through the service which was super easy and straightforward. I dropped my phone off at the store, and they had it fully repaired in about an hour and a half. From filing the claim to picking up my phone, the whole process was seamless. Really impressed with how quick and efficient everything was. Highly recommend!
Jimmy was amazing! He made contact with me early on, explaining the process and ETA. On arrival, Jimmy notified me and met me at my front door. From there, he described the process and repaired my phone on the spot. In under 20 minutes, I have my phone working like new again!
They dispatched a mobile technician to repair a damaged screen. The tech offered to show up several hours before my scheduled appointment time. He responded quickly through text and was very professional. He said to give him 20 minutes for the repair once I handed him the phone. He was done in under 10 mins. In and out. Phone repaired. And I didn't have to go to a store or wait in line, awesome awesome awesome!
I thought it was hopeless that phone froze up constantly and/or going to web pages on its own, but I was proven wrong. 2 hours after dropped off, it was fixed. Felt like a new phone. Thank you.
I have at & t phone plan, asurion is there insurance carrier. Great plans, fast service, fair price most of all NO HASSLE! Once the plan is needed!
I have been having problems with my phones and iPhone and air syncing together. As a matter of fact, Siri seems loonily work when she wants to.My phone will arbitrarily make changes on its own. Siri would not respond from time to time, sometime for weeks at a time. My Iphone, Mac and Air. My phone would change passwords for no known reason. So just like Superman here come Tech Support! This kind person helped me work through all of the junk. Now I feel much better and hopefully I'll be able to work my iPhone. Kudos to AT&T and the gentleman who help me.
Why is it that you submit a claim, they deny the claim because it might be under warranty might not, then do not send a follow up socialist to call you and explain why? Then you have to go through the FULLY AUTOMATED hell scape that is the garbage process they have when you call in. The live chat support people are great, and whenever you eventually get InTouch wit ha human it is helpful, but being forced to go into a 10-20 minute hell scape where your a hostage to the worst automated phone helper. Oh lets not forget to mention the call center RANDOMLY dropping the call so you will liekly be forced to go back into the bull$#*! that is Asurion and deal with the $#*!ing automation again.
Can't review yet have to wait 2 days to get an answer on what is going to go on with the product that is having issues. Will update if given the option
Technician was very help with my daughter. She asked the questions that she needed to know. She fixed her phone screen with no problems at all. She was fast and reliable. Will be calling them again when we have issues with our phones.
Fast service, pretty easy to get and reliable.
Very fast to apply and to get approved. Excellent service
I was quite hesitant to have a mobile tech come fix my phone. But free is better than a claim and getting a new phone. I was extremely surprised at how quick it was repaired. It's only been 5 days but I haven't noticed any issues. Amazing customer service and support.
Had to replace a broken iPhone. The replacement was sent within 24 hours and calling to activate with super easy. Thank you!
I bought and expensive dehumidifier. A part on it failed at 14 weeks and after weeks of arguing with the manufacturer they told me that is was not covered after a year, even though it was an appliance that came with a 1 year/5 year limited warranty. I shared my experience with Asurion and they solved my problem with no negative issue. My experience was efficient, pleasant, and with exceptional customer service. This is the first time I have used an Asurion warranty and I was wondering if it was really worth the price.
Now I am a total believer and will buy Asurion on any major purchase. It is money wall spent.,
Matt D. Cincinnati OH.
Asurion was on time they did amazing fixed my son's phone under 10 minutes. I really appreciate The employee who showed up at my house. Very kind. Thumbs up.
I contacted Asurion to check my phone's battery health. It was a very smooth experience. I would recommend it to anyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sincerely sorry to hear about your experience. We are here to assist. We will send you a private message to help. -Rue