From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I'm very pleased with your service and dedication you helped me to the end and the issue was dealt with thank you very much you are the best 👏🙌👍
Repair was easy to set up. The person showed up as scheduled and was professional and very quick in completing the service.
When I dropped my phone, I was unable to open it completely and the screen was dark.
Info could not be transferred to my new phone without being able to get into the old phone.
I brought the old phone in and 4 hours later, it was fixed! David the manager and staff did a wonderful job and saved me a big headache!
Just make sure you have insurance on your devices, because repairs are EXPENSIVE!
My son dropped his phone in the pool. Afterwards, the camera had moisture behind the lenses and the view was foggy. I called ATT who connected me with Asurion. They made the claims process easy and I received the replacement within 24 hours. Much faster than I expected.
David the tech with Asurion has some elite skills. He fixed my phone front and back faster than a jimmy John's sandwich being delivered! Freaky fast!
I am extremely impressed with Asurion customer service and warranty process. Technician Shaun is a valuable asset to your company. He is a knowledgeable and professional person that's committed to his work and the company. Great job Shaun!
I stopped by the UbreakiFix location in the Gulch mid-afternoon to have both the front and back screens of my iPhone replaced. Alex Tisdale was working solo and already had several devices ahead of mine. At one point, there were at least three other customers in the store, but Alex handled everything with ease, checking everyone in and keeping things moving. He even stayed until 7 PM to make sure my phone was repaired that same night. Truly appreciated his dedication and excellent service!
My screen was damaged when I recently dropped my phone. AT&T told me that I could take it to U Break I Fix It location near my home for repairs. The entire experience was so fulfilling to know that this would be repaired in an hour, at no cost to me! I highly recommend this facility to anyone who has issues with their own device(s). Thank you AT&T and U Break It I Fix It for making this an experience to remember.
When I bought my Galaxy S23 Ultra the sales person suggested I get insurance to cover it since it was a very good flagship phone I was skeptical since my previous experience with insurance claims was very bad, he suggested Asurion they stand behind the service they provide he was so Wright. I took the phone to AT&T for service the technician suggested I file a claim I called used their website fill out a questionnaire and explain what was wrong within minutes they approved the claim, I was shocked at how quickly the matter was resolved, within two business days I got a replacement.Asurion thank you for keeping your word, you promise good service and you delivered, thanks Asurion., you are a different company.
They have great service very satisfied with how my phone is now and was very fast definitely recommend them they have fixed my phone three times an every time is great I am clumsy an have dropped my phone multiple times an my kids have to so that is why I've been able to see how good there service is an every time they don't disappoint I get my phone back in great shape screen is always perfect when I get it back! Both services are great an they are very nice with either one when they come to the house or you go in both are great service!
I was a ble to get multiple phone items repaired in a very timely fashion. Nice to have since we seem to be so connected to our phones.
It was quick and simple no hassle at all. And the person was nice and took care of my problems with ease.
My phone is about 5 year's old and after a cracked screen I wasn't ready for a new phone yet. Repair technician came to my place of employment and repaired phone for me. Work's and looks like brand new.
Daughter came home with a cracked iphone and in tears. I went to my cell phone dealer's page, found the phone and started a claim. Service rep was at our home <12 hours later with a fixed phone. Very impressed!
I had a claim and it was extremely easy to file it. Then I received my iphone the very next MORNING! It was easy to set up and when I called their support team there was no long wait! The team member I spoke with was knowledgable and helpful! It was a good experience and well worth the money! I even signed up for their Home Tech program I am so impressed with their services! Thank you Asurion!
My agent went above and beyond to resolve my issue, it is refreshing to see that someone is hiring people who can do their job.
I recently had both of my sons' phones repaired at the Rockaway, NJ location of uBreakiFix, and I couldn't be more impressed with the service provided by Derrick Harris. He replaced both screens and the back of one of the phones quickly and professionally. The entire process was smooth, and he kept me informed every step of the way. The phones look and work as good as new! Derrick's attention to detail and friendly, professional demeanor made this a stress-free experience. Highly recommend this location—and especially Derrick—for any phone repairs!
Everything was perfect smooth and easy... be sure to ask if your insurance cover mine did and I paid zero dollar to get my phone/ screen replaced saved me 445 dollars with insurance
The cell phone repair was quick professional and easy to locate open 7 days a week same day service it was a life saver as they got my phone back on track within an hour
After driving for an hr... the store didn't have the face screen that I needed. I was taken care of quickly and a gentleman was sent to my house to repair my phone so I didn't have to make the long drive again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members