Overview
Asurion has a rating of 4.7 stars from 11,821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Quick, efficient, friendly customer service and my new phone arrived w/i 24 hrs of my call. Price was extremely fair. Couldn't be happier.
Assurion rep came out o me and quickly fixed my phone on site in less than an hour. He was courteous and respectful.
Marcanthony was over and above my expectations
Did all they could do and were very pleasant felt their smiles through the phone.
Super easy, super simple. Even a Cave man could do it. Just go to ausrion, file your claim. Come into the store.
Juwon was quick to respond, friendly and took great care to resolve my request, then asked for feedback! It doesn't get better!
This company will steal your money and make it impossible to file a claim. I contacted BBB and any consumer protection agency
I had a group texting problem. Rianna took some preliminary information and talked me through the fix. Whole thing took 10 minutes.
Wasn't sure if I was gonna be able to access my claim but Jenny was very helpful and got me through it
I'm extremely thankful for the great service when activating my phone replacement. They gave me different troubleshooting options and solved the issu
Malika was so easy to work with. Her directions were complete and encouraging. She is a credit to the Verizon tech team!
Waited 11 days for an appt. Tech didn't show. Now I can wait another 8 days or take to store. Horrible CS!
Got appointment, showed up late to appt, yet my phone was repaired to good as new less than 2 hours by a very, kind as well as professional gentleman at the NW Barry Rd store in Kansas City,MO.
Computer problem. Offered to send a box for transport, which I accepted. Arrived within a wk. Fixed the issue. No charge
Had weird things happening with phone. I got help and she was very patient with me bc I'm not a techie
Hi Judy, I understand your concerns. Please know we are always here to help. If you find you need any additional assistance, feel free to reach out to us directly. -Ari
Received my phone in the morning but was unable to use it till DeChanta solved the problem!
Extremely capable and knowledgeable
Device a day late arriving in completely destroyed and taped box. Product seems ok, though no padding and parts thrown in.
Getting sapphire blue instead of my PIAD for/original color is not acceptable. Apple stated they would replace for same case color
Hello, Joe. We understand the importance of having your same device. We apologize for the trouble. We cover your same make and model however we do not cover or guarantee color as it is only a cosmetic feature and does not affect the functionality of the phone. -Rue
I thought I was going to have issues filing a claim but Asurion made it so easy and pleasant. Thanks Aurion!
Wasn't quite sure how to go about making a claim. Ended up chatting with Monica, she took care of everything. She is an asset to your company
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lynn, I completely understand the frustrations involved and definitely appreciate your patience. Please know, we are here to help. If you find you do need any additional assistance, feel free to reach out to us directly. We are here to help. -Ari