Asurion has a rating of 4.7 stars from 11,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
The experience was seamless and I'm extremely happy with how fast the issue was resolved. My daughter needed a phone for a trip and they delivered her replacement next day for me. Customer service was so friendly and prompt.
My phone was fixed no hassel at all. I simply gave them my phone number, handed them my device, and picked it right back up in perfect condition 2 hours later. All the staff were incredibly helpful and informative. I will be going back for my free cleaning offered through my phone plan at a later date! 😊
Never thought I gotta use the warranty, but I happened. I thought I was gonna spend hours on the phone for the claim process, but it was very quick and efficiency. I hope people won't use this advantage to abuse the warranty policy. Will definitely buy this as extra for all my electric devices in the future. Love Amazon!
My battery expanded, causing the back of my phone to warp. I contacted Asurion and had the option of taking the phone to a store or having the repair done at my home. I chose the latter, and it was done in a timely fashion. The technician was on time and professional.
Asurion Representatives are very patient with their customers. And make you feel that your requests are important and means something to them too, that they will do all they can to satisfy your requests.
The phone support is excellent and the rep was very knowledgeable in helping me solve my issue. The info included in the box mailed to me was hard to follow. So I called the toll free number listed and the rep was able to walk me thru it from beginning to end.
I found their service easy to use their service associate a wonderful and knowledgeable support and the claim is processed quickly efficiently with full understanding of my next steps I could not anyway find fault, I would choose them and refer them with vigor.
Hassle free & smooth sailing. Exactly what an insurance claim experience should be. This was my second time needing to process an insurance claim. Went back to this location because my first experience was excellent. The second experience was consistent with the first.
My problem was a broken cell phone screen. I contacted Asurion about the issue & was directed to their website to start a claim. In less than 5 minutes I navigated through the claims process & was set up to have the phone screen replaced at their recommended local repair facility. The repair shop persomnel were very quick & professional & had the phone looking like new & back in my hands in about 2 hours. The whole experience was unbelievably quick and easy. I will highly recommend Asurion to my friemds & family!
The technician was on time for our appointment today. He was very efficient in getting the job done, I asked about 20 different questions about the process and what he was doing, and he was kind enough to respond and was very knowledgeable. Very friendly!
This is my second time filing a claim with them and it was just as easy this time as it was last time. I made the claim, scheduled the appointment, they showed up on time and it only took 20 minutes to fix my phone and they was gone. I will continue to use this company for all my phone repair needsm
People are always thrashing on Asurion, but they don't know the true value of service. I had them for over 15 years. Always come thru for my family and our devices. If they cannot fix it, they will replace it and IF THEY CANNOT REPLACE, they will compensate. Never had issue with the refurbished phones and I have personally seen them immediately corrected any issues with those going as far as issuing a brand new replacement. They are aolid.
I went to my AT&T app clicked on phone repair and immediately they referred me to many locations options. Within 5 minutes my appointment was made and within two hours my phone was repaired like new again. Thank You You Break We Fix in Santee, Ca.
Problem texting & pictures not getting sent since had got replacement phone, getting worse. I'm old school on line chat no my thing Anne help me so much.
Good customer service. Explained the procedures for troubleshooting very well. They took their time in explaining the steps to use and waited patiently till you followed the instructions
100% recommend using Asurion to repair IPhone. Easy to schedule appointment and technician will come to your resident. Shaun the tech guy was very Professional with no delay. Thank you.
To think that a company could offer such a service to you in the comfort of your own home, in this day and age is almost unbelievable. I'm still wondering how long something this good will last.
It was a very easy process and received new device in less then 24 hours of filling claim I am very satisfied with the service I received no problems at all
I am very grateful because the entire process was so easy and painless for me. My new watch arrived in 2 days, and Stephanie guided me thru the sync process with such patience! Extremely pleased!
As a business owner, I had so many concerns over having to replace my business cell phone, but they made it so easy and so understanding of me. Thank you so much! Excellent people!
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!