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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,178
value
1,108
shipping
775
returns
767
quality
1,013
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Texas
1 review
0 helpful votes
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Very satisfied
May 8, 2025

The experience was seamless and I'm extremely happy with how fast the issue was resolved. My daughter needed a phone for a trip and they delivered her replacement next day for me. Customer service was so friendly and prompt.

Date of experience: May 8, 2025
Indiana
1 review
0 helpful votes
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Easy as pie
May 10, 2025

My phone was fixed no hassel at all. I simply gave them my phone number, handed them my device, and picked it right back up in perfect condition 2 hours later. All the staff were incredibly helpful and informative. I will be going back for my free cleaning offered through my phone plan at a later date! 😊

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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Never thought I gotta use the warranty, but I happened. I thought I was gonna spend hours on the phone for the claim process, but it was very quick and efficiency. I hope people won't use this advantage to abuse the warranty policy. Will definitely buy this as extra for all my electric devices in the future. Love Amazon!

Date of experience: May 13, 2025
Ohio
1 review
0 helpful votes
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Issue Resolved Quickly!
May 7, 2025

My battery expanded, causing the back of my phone to warp. I contacted Asurion and had the option of taking the phone to a store or having the repair done at my home. I chose the latter, and it was done in a timely fashion. The technician was on time and professional.

Date of experience: May 7, 2025
New York
1 review
0 helpful votes
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Excellents
May 6, 2025

Asurion Representatives are very patient with their customers. And make you feel that your requests are important and means something to them too, that they will do all they can to satisfy your requests.

Date of experience: May 1, 2025
Missouri
1 review
0 helpful votes
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My personal experience
May 10, 2025

The phone support is excellent and the rep was very knowledgeable in helping me solve my issue. The info included in the box mailed to me was hard to follow. So I called the toll free number listed and the rep was able to walk me thru it from beginning to end.

Date of experience: May 6, 2025
New York
1 review
0 helpful votes
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I found their service easy to use their service associate a wonderful and knowledgeable support and the claim is processed quickly efficiently with full understanding of my next steps I could not anyway find fault, I would choose them and refer them with vigor.

Date of experience: May 13, 2025
Georgia
1 review
0 helpful votes
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No stress, no strain.
May 11, 2025

Hassle free & smooth sailing. Exactly what an insurance claim experience should be. This was my second time needing to process an insurance claim. Went back to this location because my first experience was excellent. The second experience was consistent with the first.

Date of experience: May 7, 2025
Missouri
1 review
2 helpful votes
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My problem was a broken cell phone screen. I contacted Asurion about the issue & was directed to their website to start a claim. In less than 5 minutes I navigated through the claims process & was set up to have the phone screen replaced at their recommended local repair facility. The repair shop persomnel were very quick & professional & had the phone looking like new & back in my hands in about 2 hours. The whole experience was unbelievably quick and easy. I will highly recommend Asurion to my friemds & family!

Date of experience: May 2, 2025
Missouri
1 review
1 helpful vote
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Fast, easy and friendly!
April 18, 2025

The technician was on time for our appointment today. He was very efficient in getting the job done, I asked about 20 different questions about the process and what he was doing, and he was kind enough to respond and was very knowledgeable. Very friendly!

Date of experience: April 18, 2025
New Jersey
1 review
1 helpful vote
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Extremely Easy
April 18, 2025

This is my second time filing a claim with them and it was just as easy this time as it was last time. I made the claim, scheduled the appointment, they showed up on time and it only took 20 minutes to fix my phone and they was gone. I will continue to use this company for all my phone repair needsm

Date of experience: April 18, 2025
GB
1 review
0 helpful votes
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Another excellent experience
April 30, 2025

People are always thrashing on Asurion, but they don't know the true value of service. I had them for over 15 years. Always come thru for my family and our devices. If they cannot fix it, they will replace it and IF THEY CANNOT REPLACE, they will compensate. Never had issue with the refurbished phones and I have personally seen them immediately corrected any issues with those going as far as issuing a brand new replacement. They are aolid.

Date of experience: April 30, 2025
California
1 review
0 helpful votes
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Excellent Service
April 21, 2025

I went to my AT&T app clicked on phone repair and immediately they referred me to many locations options. Within 5 minutes my appointment was made and within two hours my phone was repaired like new again. Thank You You Break We Fix in Santee, Ca.

Date of experience: April 19, 2025
Pennsylvania
1 review
0 helpful votes
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My phone not working correctly
May 13, 2025

Problem texting & pictures not getting sent since had got replacement phone, getting worse. I'm old school on line chat no my thing Anne help me so much.

Date of experience: May 13, 2025
Virginia
2 reviews
0 helpful votes
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Customer service
May 13, 2025

Good customer service. Explained the procedures for troubleshooting very well. They took their time in explaining the steps to use and waited patiently till you followed the instructions

Date of experience: May 13, 2025
Oklahoma
1 review
0 helpful votes
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100% Recommend!
April 20, 2025

100% recommend using Asurion to repair IPhone. Easy to schedule appointment and technician will come to your resident. Shaun the tech guy was very Professional with no delay. Thank you.

Date of experience: April 19, 2025
Oklahoma
1 review
0 helpful votes
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Best service ever.
May 7, 2025

To think that a company could offer such a service to you in the comfort of your own home, in this day and age is almost unbelievable. I'm still wondering how long something this good will last.

Date of experience: May 7, 2025
Kentucky
1 review
0 helpful votes
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New decixe
May 6, 2025

It was a very easy process and received new device in less then 24 hours of filling claim I am very satisfied with the service I received no problems at all

Date of experience: May 6, 2025
Washington
1 review
0 helpful votes
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So Grateful!
May 2, 2025

I am very grateful because the entire process was so easy and painless for me. My new watch arrived in 2 days, and Stephanie guided me thru the sync process with such patience! Extremely pleased!

Date of experience: May 1, 2025
Ohio
1 review
0 helpful votes
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Excellent Customer Service
May 8, 2025

As a business owner, I had so many concerns over having to replace my business cell phone, but they made it so easy and so understanding of me. Thank you so much! Excellent people!

Date of experience: May 8, 2025