AsurionReviews 12,831

For years our phones have been protected by Asurion. The response has always been professional, prompt and without complications. You need them when your kids' phones go out a whack while they are in college and when you or they are away on an excursion. I will always feel good about calling Asurion, when things go broke in the night or anytime.

I have been an Amazon Prime member for many years and have on multiple occasions have added Asurion purchase protection plans to items I have purchased. Last year I bought a refurbished Desk top computer and added an Asurion Plan to the purchase. Glad I did! During the first year of ownership I was covered by the original seller, I did experience some issues with the Windows download and last June the computer had a total hard drive failure. The seller took care of the problems quickly and to my full satisfaction.
That warranty period ended the beginning of this month and on the 21st the computer quit working. I was frustrated and not looking forward to going through the claim process as this would be my first experience with Asurion.
I contacted Amazon, they sent me a link to their website which I found was very easy to navigate. I chatted with Maricris who filed the claim for me and shortly informed me that I would receive an e-mail in about two hours with a shipping label to send the computer to them and that on it's receipt I would be sent an e-mail with an electronic refund of the purchase price. Actually I was stunned, I had no idea this would occur.
The Asurion Plan cost $15.99 for two years, best $16.00 dollars I've ever spent.
I will never hesitate to purchase a Asurion Plan in the future, I'd be foolish not to.
Thank you Asurion and thank you Maricris.

Have this insurance through phoneclaim.com from Bell... Waited for my new phone for over 2 weeks and still waiting... never gave me updates, had to call myself to figure out what was going on twice actually... no one seemed to know what they are talking about. I wasted hours on the phone... said they would give me a $25 dollar gift card to make things better I still haven't received that either
Not worth the money or Hassel terrible service. Be aware!

So disappointed that I had to call after I took off time from work for my two hour home repair window. I had to call Asurion to find out the technician wasn't going to make it. The only thing Asurion could do was reschedule another time. It took an hour on the phone for them to offer me this as the only resolution. I was both sad and upset in Asurion making their problem into my problem. It seems like my commitment to pay for phone insurance is met by their belief that they don't need to honor a commitment they made with scheduling a time to help me.