Asurion

Hovsep B. Helped up and he was great! Awesome service and will definitely go back to them again if we ever have another technical issue!

They denied my iPhone claim that i lost and offered no alternative. I am reporting them to the federal insurance commission for scamming consumers.

The only reason I'm giving this 2 stars instead of 1, is because they did EVENTUALLY fix my phone and get it back to me.

It took over a month for me to even be able to file a claim. Every time I tried online, the site said my device was not supported, every time I tried to call, there was some technical issue between them and Verizon that prevented them from processing the claim. It was unendingly frustrating.

Finally, I got it processed and was promised that someone could come to me and get the phone fixed in a matter of hours. Whoops! Turns out I actually have to mail it in, let them fix it, and they would mail it back. No worries though, it should only take a few days. NOPE! It took nearly three weeks for them to fix my phone. At one point during those three weeks I called them for an update. I was put on hold for nearly 15 minutes just for the person to come back on and ask for the tracking number of the package that I had sent 3 weeks ago. They didn't know where my phone was. They didn't even know if they had ever received it, if they had started fixing it, they knew nothing. I almost lost my mind but didn't have the tracking number on me, so said I would call back when I found it. I never ended up calling them with the number, because my phone showed up in the mail while I was still looking. Seems like they should have known that it was on its way...

Now, to add to the frustration, my fingerprint scanner has been disabled and I cannot turn it back on. I'm dreading having to call them to get this addressed.

To top it all off, at the end of every deeply frustrating phone call with their customer service agents, they pushed incredibly hard to sell me more stuff. I realize it is part of their job to sell additional insurance but when the customer is already so frustrated and irritated, maybe read the room.

My daughters cell got stuck on the restart screen on a Friday night. We went into a Verizon store on Saturday and because we have insurance they gave us the www.phoneclaim.com website for Asurion. I spent two hours on Saturday filling stuff out online, having to print a sworn affidavit, including the ESN/MEID/IMEI. My daughter couldn't get to the ESN number with the instructions the website gave us because her phone was locked on the restart screen, so I spent the remainder of time waiting on hold first with Asurion and then Verizon. Today, Sunday, I woke to an email saying my claim was processed and approved and to "click here" for more information. The email took me to a screen that said Asurion needed more info and to contact them (WTH)! I then had to fill out a form to have them contact me and I'm waiting (tick, tick, tick) and wasting my Sunday! Who knows how it will go from this point but after reading the reviews on this site, I'm thinking not very well. Funny, the reviews on the Asurion site are all shining five stars. Verizon, this is a waste of my time and money and you need to contract with a much better option than Asurion.

My experience was amazing thank you first net at@t and asurion also the technician that repaired my device thank you