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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,826 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Illinois
1 review
0 helpful votes
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Best Help
May 6, 2024

Very easy to understand the directions given. Answered some questions that were not directly related to the new phone setup.

Date of experience: May 6, 2024
Texas
1 review
0 helpful votes
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GREAT SERVICE
January 24, 2023

This company does a great service to their customers - great service, on time, very friendly, and leave the space clean when finished with job.

Date of experience: January 24, 2023
Delaware
1 review
0 helpful votes
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Replacing a phone I owed because it was damaged
November 2, 2022

It's was great I highly recommend keeping your phone insured even when your done paying for it. Loved the ease of submitting the claim

Date of experience: November 2, 2022
Florida
1 review
0 helpful votes
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Excellent Service
September 29, 2023

My needs were promptly met and I am grateful for the fast turnaround in receiving my replacement phone. Thank you for an outstanding job

Date of experience: September 29, 2023
California
1 review
0 helpful votes
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Phone Replacement
October 28, 2023

The friendly and helpful folks at Asurion got our granddaughter back into the replacement phone in record speed! We really appreciate the team work.

Date of experience: October 28, 2023
North Carolina
1 review
0 helpful votes
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This is an ideal solution to get help with issues that you're having with your phone rather than taking it to the store Etc

Date of experience: October 14, 2022
Georgia
1 review
0 helpful votes
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Broke screen
September 3, 2023

They are very good an fix it in minutes
My phone is like new again and they do it right inside of their car

Date of experience: September 3, 2023
Texas
1 review
0 helpful votes
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Quick and Easy
November 8, 2022

My issue was resolved in less that 15 minutes. All questions were asked to identify the issue, and a resolution was reached very quickly.

Date of experience: November 8, 2022
Pennsylvania
1 review
0 helpful votes
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Quick and easy
January 6, 2023

This was the first time i had to put a claim in and WOW!
Super quick and easy process...even for this technologically
Challenged grandma!

Date of experience: January 6, 2023
Oklahoma
1 review
0 helpful votes
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Quick and easy
December 19, 2022

I was surprised on how quick and easy it was to file the insurance on my phone claim. Very satisfied.
Thank You,
Terry King

Date of experience: December 19, 2022
Tennessee
1 review
0 helpful votes
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Asuran
April 8, 2023

Didn't have to wait on anything my replacement was here the next day so keep up the great work

Thank you all so much

Date of experience: April 8, 2023
Tennessee
1 review
0 helpful votes
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Quick and Easy
April 9, 2023

Filed a claim and received a new device in 48 hours. Such ease, nothing difficult or a bunch of frivolous paperwork needed. Completely satisfied!

Date of experience: April 9, 2023
California
1 review
0 helpful votes
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Quick service
December 9, 2022

I bought an air mattress from Amazon and it became defective. Asurion was there to solve my issue and refund my money right away.

Date of experience: December 9, 2022
Oregon
1 review
0 helpful votes
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Great service
November 26, 2022

I had a ton of questions, Diana helped me and was very patient as she explained all the benefits I have available to me.

Date of experience: November 26, 2022
South Carolina
1 review
0 helpful votes
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Very satisfied and fast communication
November 13, 2022

Nick helped me fix my connectivity issues after switching providers and phones. Clear and simple trouble shooting steps and now works like a charm!

Date of experience: November 13, 2022
California
1 review
0 helpful votes
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Helpful
October 18, 2022

I love this insurance policy company. I will soon look to insure many products I have at home with them in the near future.

Date of experience: October 18, 2022
Canada
1 review
0 helpful votes
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Impressed
December 11, 2022

No need to justify or wait till the product was examined. They took my word for it that my coffee maker was not working.

Date of experience: December 11, 2022
New Hampshire
1 review
0 helpful votes
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Excellent service
November 28, 2022

Very easy to file a claim. My phone stopped working correctly and in about 3 minutes I had a new phone on the way!

Date of experience: November 28, 2022
North Carolina
1 review
0 helpful votes
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Replaced front screen
September 16, 2023

Very pleasant. Explained each step of the process, the amount of ti.e it would take. HONESTLY a great interaction.I couldnt have ask for better!

Date of experience: September 16, 2023
California
1 review
0 helpful votes
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Excellent service
January 2, 2023

Justin was really helpful. He was able to verify my information for me so I didn't have to worry about any errors. Thank you.

Date of experience: January 2, 2023