Asurion

After I signed into my Portal, i requested to chat with Tech Support to ask a couple of questions pertaining to my Coverage, before I would proceed with starting my process, which was to file a claim on my 2 damaged devices that are both covered, at the same time…So that I wasn't met with any ridiculous hurdles. Ronmart, my Representative was very helpful and assured me of all my inquires. And the Answer was Yes I can, either by way of electronically on My Verizon Asurion Site or Calling a specific # to speak with a Live Person to Help me through the process so that I'd be 100% confident it would be handled correctly. I'm of course choosing the Live Person, whether I've gotta be on hold for a duration of time doesn't bother me bec my issues will be more understood intimately and I won't make a mistake.Bec we all know Mistakes can become pain in the "you know what." And if they're the ones that make em, then I'm covered, in a sense that they'll be the ones to fix it, not me.CYA.Thank you Rep. Ronmart, from a Longtime Verizon Customer- Brian

This company is terrible. They offered me a job after several interviews and a drug screen a few years back during the pandemic. After about a week later they called me back and rescinded the job due to my background (I have a petty theft from 2014 and a simple possession of weed from 2011 that only show up on my record anymore because I do not have $3,000+ to pay off all the fines due to hard times living). Think what you want about these, but regardless of what it is it's been almost a decade and if you knew the circumstances for the petty theft it's ridiculous. Police bullying and DA conviction-monger.

Let me make clear, also, that I am college educated with a 4-year degree in IT. Exactly what they were needing, IT help.

Anyways, since then for the past two years they STILL PROCEED TO EMAIL/CALL ME ABOUT ONCE A WEEK OFFERING ME A JOB AGAIN. I have removed myself from this bs company's contact, but they PERSIST.

First of all, terrible decision on not hiring me as I am now/have been indispensable to my current job for over 2 years now. Second, STOP CALLING ME.

Stupid.

They sent me a replacement phone that was all banged up, screen lifting off, dead and wouldn't take a charge.

I have had Sprint and insurance since 1997 on all phones. This is 2nd time in 23 years of looking at using it.
Sprint repair people said my phone ((Note 8)) almost 4 years? Old, but I won't use a 5G phone for 2-3 years when service is in our area. So, no sense in upgrading yet.
The phone just wasn't getting service anymore... nothing wrong with the aesthetics or being damaged.
So Sprint told me 7 days to get a replacement. Same phone. After $275 deductible... huh? I looked on Internet. New one was $220-$250 on a few sites. Delivered.
Not refurbished... NEW.
Refurbs were $180... delivered.
So. Paying $275 and waiting 7 days! Was stupid. Paying a service to RIP me off... wow. I wanted a supervisor... ok, lady said,. Burrrr. Hung up.
Called again. (Philippines) been there a few times myself. Nice people really. Mostly, but you always have to watch out.
2nd call... 10 minutes to go through my ordeal. Again, please give me a supervisor... okay. Transfer tone. Hello. Immediately hung up on. I didn't get a chance for a word.
3rd time. I told the person I wanted a supervisor that I keep getting hung up on on transferring... oh, sorry, no problems. Here you go... hung up.
No call backs to me... just terrible service. I cancelled their insurance today because it sucks! Go someplace else.

I gave had 3 claims with Assurion over the years and they were all handled immediately and to my satisfaction.

My laptop display was working when I took there and now my motherboard has no output at all. DEAD smh