Overview
Asurion has a rating of 4.7 stars from 11,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I had an issue with my computer chair, and was dreading it would take a bit to get a claim through but I was surprised how painless it was.
Screen was broken so bad can't unlock phone got the replacement fast and set up was insured all info on old phone wouldn't not be seen just erased
It was as simple as one could reasonably expect! I dropped it off late in the day at it was ready the next afternoon!
Tioga was friendly, efficient and it took less than 10 minutes start to finish to activate my replacement phone.
Asurian is stress free to the customer and very professional, I would recommend them to anyone who needs insurance.
I had an issue with two different phones. Carmen walked me through each step and was very patient with me. I appreciate her help!
Very helpful and explained things out good
I had lots of questions and he helped out pretty good
He gave me the info I needed and the number I needed to contact him he ne t department
Ivan my technician was great and fast. Fixed my phone like new. Great service and convenient by Asurion
All process was was super easy and fast my granddaughter was connected within 48 hours of placing complaint!
Good job helping me this was pretty easy And I'm grateful that That AT&T can be here for me and my specific time of need thank you so much please send my phone as quick as possible
Took just two days.to get my new phone an the AT&T.store was so helpful the young lady took her time an help me reload my info on to the new one.
The young man was very nice. Asked if I had any questions. Didn't take long to do the repair. Very pleasant experience.
Run far away from this insurance company as you can. They aren't trustworthy and are all about nickeling and diming you, finding any reason not to process your claims. I have the DirecTV Premier Protection insurance plan and I had a Samsung TV remote control that went faulty and under my terms and conditions, it clearly states OEM remote controls are covered for repairs or replacement. So when I went to open a claim the insurance rep stated they don't cover remote controls anymore and that Asurion some how magically just changed the T&C without any customer notifications. I explained to him that it was clearly stated in the T&C that remote controls are covered but then he pointed to a small one line in there that says "We can modify these terms at any time." But never got any notification or mail that they changed their T&C to not cover remotes anymore. Also the T&C that is on my Asurion account still shows that remote controls are covered. They use that one small line for a cop-out and can use it anytime to get out of not covering your claim... very SHADY and GREEDY company!
My experience was horrible! They ended up giving me $1,000 towards a new cooktop, which i had to pay for the balance and installation. They claim was made on 10/1/22 and they finanlly settled with me on 11/21/22 - i spent hours on the phone with GE and asurion because Asurion claimed they didnt receive anything, but GE cc me on the emails. And Asurion added things like "it was because of improper use" when GE did not say that in there email. Then they changed it to read "beyond the manufactures recomendations" they will lie just to not pay a claim. DO NOT USE THIS COMPANY THEY ARE HORIBLE TO DEAL WITH! GO WITH AMERICAN HOME SHIELD OR ANOTHER COMPANY AVIOD THIS ONE AT ALL COST!
My experience was frustrating but pleasant. I was able to get my phone replaced and everything transferred without losing information.
Dell was wonderful to work with! I enjoyed my experience and it was a smooth process.
Honey helped me and she was very quick and thorough. Resolved my issues without any hiccups.
I had difficulty with my replacement phone activation and I was helped through chat with Kelly. Kelly helped me set up my phone and be on my way
It was very good customer service. Talk to me and explain to me what was going on. How they were going to work on my phone.
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tammy. We are completely sorry to hear about this experience. We are glad to hear your claim was situated. If you need further assistance, please contact us!