Asurion

In july my 14 month old Samsung stopped cooling. The extended warranty contracts with a company called Fa Display. This company never showed up after i took 2.5 days off work. It took me hours on the phone to get to a supervisor who got permission to use their 2nd contracted company universal appliances (who showed up and did all they could) Universal got the refrigerator to cool but now the line freezes up and leaks on my floor and sounds loud until you open the door then it sounds like a dying air plan This was determined after 7 visits, 7 additional times i had to take off work to meet the tech. Now they have deemed they can not fix and stating wire within the unit that is not reachable is the issue and lines are freezing and leaking all over our floor. Moving forward 4 months with out a refrigerator and countless hours on the phone with extended warranty asurion and 9.5 days of work missed we still can not get the company to agree to send our money back to us so we can get a new refrigerator. They can't find the paperwork and sent in the incorrect ticket number which was then denied and no one informed us, we only know because after 2 days called back. Ticket number *******442 was incorrect as it reflected that fa display came out but this company never came to my home not one. The ticket number is *******855 and here we wait 3 more days for someone to approve it for but out. The company had the nerve to send a survey asking how service was. I havent had a refrigerator for 4 months, had to buy a small refrigerator to get by and they still have not resolved the issue by giving our money back. This is a terrible company. Never buy Samsung, never by from home depot and never use Asurion.

Right now the reasoning is behind the 3 star is that the information we are receiving from them sounds like a mishap. To them the product looks to have been repaired but it has never left our house and until the damage and date was perfect. So, we file a claim and then got denied. Not sure as of now of the outcome because the review team is closed. Once we talk with them and hear the full answer I can give a more accurate review. As of now the process was super easy but the denial left us as well as friends who have used the service and told us we should also use it and as such we did, leaving us all now kinda speechless lol.

Due to this we did not have the coverage from the seller and now to find out we are denied through the coverage we thought was a better choice, everything is now in limbo! All in all from what ive heard and seen Asurion is very helpful and easy to use. This case of mistaken information or I did the claim wrong is or has left us speechless.

As i had come to the website to cancel my insurance with them, my husband told me to make sure and talk with them first to make sure their decision was based on the correct data and that it was not a automated mistake. Im glad i listen but am not drawing an opinion just yet.

At this point its a rollercoaster ride lol. I have some hope in the process but the reason they denied us is not as far as I know correct. So, if that fixes the issue here then awesome 5 stars and some... if not 3 stars is more than generous due to how many accounts they have lost due to wrongfully denied claims when they could of actually been helped. Lose lose or win win.

Matthew was a great tech, made it easy was fast and helped me late and had me setup quick! So grateful!