Overview
Asurion has a rating of 4.7 stars from 11,856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
This appliance protection plan is the best decision that I had ever made. I am completely satisfied with their service.
My experience was really good! They were exact on the time that my phone would be ready for pick up.
Yes don't use this company it costed me more to get a replacement phone than the first phone I purchased.
Good overall experience. Phone rep was pleasant and answered all questions. It was very easy to get the claim completed
From start to finish, customer service made this a very easy interaction. Was pleasantly surprised that it was so uncomplicated.
Charging port does not work AT ALL. How do you send somebody a broken phone as a replacement? I'm devastated...
Tyler was very patient and capable for providing the help I needed to set up and activate a replacement phone.
Without the one on one guidance via this online chat, we would not have been able to solve our problems.
Took 5 minutes to complete claim and get a replacement device all due to having insurance coverage - well worth it
The customer service reps were very pleasant and knowledgeable about the process. I will definately continue with.the Asurion protection plan!
Had a great experience my problem was taken care of. I can now replace my television that is not working.
Work was performed in a very timely manner. I am very happy to have my computer back and working correctly.
The gentleman was very polite and it was repaired in a timely manner. Had to have my broken screen replaced.
Very helpful and patient. They answered all my questions and were easy to work with. I highly recommend this service
Great and Fast Service from knowledgeable technicians!. I was able to have my HP all in one fixed and upgraded.
Very fast and easy, had phone repaired within an hour after making an appointment online. Well worth having the warranty
Extremely easy to set up a claim. Took less than 5 minutes and they connected me with a shop quickly.
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members