Overview
Asurion has a rating of 4.7 stars from 11,855 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Technician very knowledgeable and professional.
He performed an excellent job at totally assessing my device and performing the necessary repairs
Finally! A company that is taking advantage of chatting in an efficient and professional manner. Thank you Asurion and Ricky!
Fast and friendly service. Got my device a little late but still earlier than most. Thank you for you help!
Filing a claim for a product sold by Amazon was straightforward and easy.
The agent handled this issue very efficiently.
Not professional at all and they don't clearly know about their own terms. Don't waist your money on these scams.
Quick, easy and respectful. The person who serviced me made sure i did everything i needed to via chat.
Worked with Natalie to solve a texting issue. She was super patient and helped me fix my issue. Awesome attitude!
Broke my phone and had to file a claim process was fast and simple took under 10 minutes very satisfied
Chatted with a customer service agent & she walked me through all the steps for my claim and it was a very smooth experience. No stress at all.
The customer service rep was friendly. She answered all my questions and when I asked her to move on from trying to sell me more protection, she did.
The guy DJ was very polite, he had me in & out within in 20 mins...customer service was definitely A1. I recommend this store to all my friends!
My Husband is extremely rough on his phones. I am so glad I bought this protection for him. He is never without a phone more than 24 hours.
At first I was afraid to do it with a texting. I didn't expect how easy it will be. Thank you so much for this amazing service.
Chris was awesome and fast! He even gave me helpful info and fixed issues from the past with my phone. Trust him to do your phone fixing needs!
My claim was handled through a normally dreaded chat function, but Asurion processed my claim quickly and painlessly using chat. Nice job.
Mark provided great customer service, was nice and got the job done fast for me.
I have literally had the WORST experience trying to replace my phone EVER. Verizon used to be my favorite phone service... UNTIL they started pawning off their customers to this GOD AWFUL insurance company. The company wants you to fill out and sign an affidavit by hand, along with your photo ID. This is all fine until you realize you can easily do this with a normal working phone... but when your phone has been shattered, this is EXTREMELY inconvenient. Their phone service tries to advertise for you to do everything online... but their online service is only available for support or issues over the phone. HOW IS A PERSON SUPPOSED TO CALL THEIR SUPPORT LINE WHEN THEY HAVE A SHATTERED PHONE AND WHEN PHONE BOOTHS DONT EXIST ANYMORE? Am I supposed to call from my magically appeared phone? They had me wait for TWO HOURS just for them to cancel at the last five minutes of my two-hour window... all while I was waiting with no phone to contact them to receive any updates! Verizon messed up big time by having this company handle their insurance. Literally the WORST experience ever!
Diana was wonderful and gave me all the information needed to begin the decision to get my device fixed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members