Overview
Asurion has a rating of 4.7 stars from 11,862 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I had problems setting up my new phone and the help that was given to me worked and is greatly appreciated
Very easy to make a claim! Really appreciated not having to wait on hold, and have used this service multiple times!
Very easy to maneuver on site. Everyone was so nice & knowledgeable through the whole process. Highly recommend
Went in with broken phone came out all fixed in timely matter, listen to customer needs. Helping people. Made it easy.
While the online claim submission process could improve, customer rep did a great job finalizing my claim in very little time.
Had my cracked screen replaced at the att store. Very easy and the phone was repaired within a couple of hours.
Have bought multiple policies and never had an issue with help. Customer service is great. I recommend and will buy again
Had a claim with our cameras, they did my claim in about 10 minutes everything went perfect. Fast, efficient great job.
I had to call in and was on the phone for three hours and still no results. Very frustrating, horrible experience
Went online and found what I needed to write action. I wish everything was just easier easy. Thank you very much.
Thank you everyone and everything went great, will definitely keep this subscription active for me as well as my family members
I didn't think it was going to be that easy.It was amazing fast and very friendly service from every one involved.
They helped to get my purchase price back so can buy another. I will always buy the insurance just in case.
I received great service with my phone repair without even leaving my home! Expert was very polite and helpful!
Kian is a hero today for sure got my denied claim turned Into an approved claim and soon I will be able to game online again thanks to him
MY BOSS HEADPHONES STOPPED WORKING. WENT TO ASURION SITE,FILLED I FORMATION THEY ASK. AND THAT WAS IT! GREAT EXPERIENCE. THANK YOU. IM SO GLAD I GOT THE ASURION PLAN.
I had a great experience. They went above and beyond to make me feel better when I came in with a broken phone. My tech did an amazing job.
I learned throughout the years that if they offer a warranty GET IT! I stick to this method and know that especially for big purchases I NEED insurance. So when I decided to invest in my first spendy camera I shelled out the extra money to have coverage just in case something went wrong over the next four years. My Canon Camera was great and as my photography progressed I invested in an external flash. I made sure it was compatable with my make and model and there are plenty of Videos I have watched... I had to watch (trying to figure out what was wrong) that backs me up.The flash wouldnt work actually it wouldnt even let me get past a certain menu its like it has a glitch its stuck on a caution screen. I call Asurion and I send it in to get fixed... they send it back... unfixed with a note attached saying it was fixed... I sent it back again per their request... they send it back again saying there is no issue... I talk to a lady who says after three times I can get a refund no problem just send it back one final time and I will receive an exchange or refund... THEY SENT IT BACK AGAIN to me! They said it was a software problem and they cant fix this its not covered! I go to Canon! They cant fix it either! Now I payed for a camera AND insurance and I cant even use it for the projects I need them for. I have since purchased 2 Sony cameras and highly recommend them. I would stay away from Asurion and Canon simply for their VERY poor customer service. I started this process of sending my camera back and forth in March 2017 it is currently late June 2018 and no one has offered any real help.
- Visit Website
- Nashville,, TN
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members