Asurion

Based off actual events that took place 12. 24. 20. I have a unique situation, where i won't be home for 9 months and i won't have a shipping address for three months. My phone was broken 12. 24. 20, so i called to replace it. I asked if they could ship it to any other address they said yes. So i have then a a Amazon drop box, they said no. I have them a FedEx address, no one more. I have them a UPS and guess what, no. They said they could ship it to my work. I said that's on the other side of the country. I asked to if theirs anything they could do she started getting irate. So i ended call. I called back spoke with another person went through all the same thing and i asked for a manager and she said no. She said theirs no one above her. So here I am a crisis nurse helping with the covid pandemic and they refused to help. What a ripoff. Use anyone else but not them.

Received my new phone and headed to AT&T to get it set up. I had a great experience at the store (Greenbriar) Chesapeake. Andy (rep) was very professional and knowledgeable. He had my phone up and running in no time. I had my replacement in a matter of a couple of days like Asurion rep had said. But didn't receive a iPhone 11 but got a #12 w/ an additional $112.00.added to my bill, I wasn't looking for a upgrade, Just a replacement for my #11, but thanks Asurion.

I have always had an excellent impression of Assurion, however, when it came to sending my Apple Pro notebook for repair, I was extremely disappointed.
After 10 days the computer came back to me without repair because, despite being an Apple Pro notebook, they identified it as Model A1398 and therefore returned the computer without touching it.
I had to open a new claim and Assurion will pay 4 shipping costs because some stupid person didn't call or send an email to confirm that the computer was the same, and I will be without the machine for almost 1 month.

It has been almost 2 months multiple times swapping the phone that works for my mobile company. Every single rep. I talked to promised quick service? Or promised resolved the issue but didn't or couldn't Horrible customer service,( they say things to get you off the phone quickly) they don't communicate within department(warehouse) to figure out to updated on status of inventory availability. Meantime it impacted our business big time. Almost I am thinking they are SCAMER! As long as they collect our money monthly, that is all they are after. MONEY, MONEY, MONEY. I am from South Korea, maybe I will call to South KOrea to get my phone, I guaranteed it will be faster than this company.

I am a veteran, and I been with Verizon for almost two years. I cracked my screen, knew I had insurance but no time to deal with this company. Today I decided to deal with the insurance I been paying for 20 months and I can't get my screen covered. I was honest that I broke it and Thef going to punish me, With 8 phone calls 1 hour of my time to find out, I had 90 days to repair your phone screen from DOI. Punish a person for being busy. Canceling my insurance plan good for getting lost I guess.

I sent my phone in to get the cracked screen fixed last Friday the 23rd of october. I have go no confirmation or info on my phone since. I called today to be on the phone for 3 hours told 10 different stories and got told my phone was recoved and they are sending it back with no repair due to the whole back of phone was shattered. It was not shattered the day I put it in the mail! Now I get my phone back even more damaged and they want more money from me to replace a phone that only had a cracked screen when sent in! They did not care or bat and eye about the situation! They just told me they needed an additional 170$ to replace my phone that I didn't do the damage to

Phone screen was busted. 10/11/23. Was told phone would arrive 10/12/23. Found out that claim was not completed. Spoke to person calling himself IVAN which is a liar. Sent copies of my Drivers license. Told i woud receive e-mail in 3 hrs or less. Lie again. Now 24 hrs for claim review. DONT WASTE YOUR MONEY THEY ARE A BUNCH OF LIARS

Well my goodness, getting Asurian's attention and repair approval for this policy was easy as pie, and honestly, I had one of the best live session with tech support ever, THANK YOU ANGELA. Easy peasy.

Only hoping this is the shape of how Asurian rolls. I should have my computer back in 10 days, sending the shipping box, and the next leg of getting my computer repaired and home for my use. I am hopeful based on my experience with the tech person.

Horrible experience with Asurion. I called to make a claim to replace my husband's phone Galaxy A11 and when we received the phone it was an old phone Galaxy A6. Called them back to see why he got an older phone he had two years ago. They said they were gonna resend the right phone to him, waited four days and nothing. Called back to find out they were sending the Galaxy A6 again. Had to explain again that he has a Galaxy A11. They said we had to place another claim and pay again for the deductible and that we needed to wait one to two billing cycles to get our money back on the phone that they send by mistake. It is ridiculous that they make the mistake by sending the wrong phone to us and we have to pay twice and wait longer without a phone. I will be canceling any servicing with Asurion and recommend to anyone not to do any business with this company.