Asurion

After TV failed to operate and following TV manual instructions to reset the TV through Factory Reset, the same problem persisted. I looked up Asurion Plan I purchased when I bought the TV on Amazon and followed the instructions for filing a claim. The claim process was simple to follow and it appears I will be receiving a refund in the form of a gift card, which is fine with me. I am very pleased with the coverage and claim submission approval process. I have other Asurion Plans from other Amazon products but this is the first time I've needed to use one. I will continue to be a customer!

Verizon should be ashamed of themseslves for using such a company! Promised me a phone overnighted on thursday now say wont be here until Tuesday and they can't stop the claim. Bunch of incompetant jerks and verizon should really think twice on who they are using for their work. AWFUL!

This company did everything in its power not to pay my claim. Every step of the way I had to push them to go to move forward. They would do things like tell me I hadn't uploaded pictures of my receipt even though I had and so I uploaded them again, then they wouldn't contact me after I uploaded them again. I would have to contact them. Then they told me it had been approved but then didn't tell me what to do next. Then I contacted them again and they told me to call customer service but gave me no phone number. So I googled a customer service number and got a branch that only deals with Verizon. These people knew nothing of a branch that deals with musical instruments. I finally find a different phone number and talk to a guy that finally puts through a return label for the instrument and now I'm waiting to see if they send me a check without me having to call them once again.

Very annoyed. First, the replacement iPhone they issued me is faulty and needs to be replaced. Stopped in vzw store and they told me to call assurion. I called assurion and the phone call was disconnected and the rep never called me back. I called them back and was transferred to another department and on hold for one full hour, then decided to hang up and call them back.

I called them back again (because I NEED a working phone) and was on hold for ANOTHER FULL HOUR and got disconnected again. No call
Back. Furious I've been wasting all My time just trying to get a working phone. 1 star.

Claim # *******767 was summited and i was aked to send in proofs of purchase of tv and protection plan and a $#*! load of pictures of the tv front and back: why was my claim cancelled i purchased the protection plan my product failed wtf.

Because of the covid situation I've had to make a career change that involves the use of sUAV's a. K. a drones. Drones are expensive and accidents are gonna happen especially when you're new to the game. I've had to file 2 claims for for the same drone. One was due to pilot error and the other was due to a mechanical malfunction. Asurion was true to their word. I have received outstanding customer service on both occasions. And the quality of repair was outstanding. I highly recommend getting this insurance because these drones are expensive. If you're going to pilot a drone, especially if you're a novice like I was, odds are there's going to be an accident due to human or mechanical error. If it weren't for Asurion I would not have been able to get my FAA 107 commercial drone license.

I pay 50 dollars a month to fix one of my phones if they stop working correctly or (so i thought)!
My ear phone jack is not working so i filed a claim only to find out that i have to pay 229 dollars for a replacement. I looked on ebay and they are selling new ones for 225 dollars, same phone. I cant figure out why i am paying 50 dollars a month if no matter what im going to have to buy another phone that has been refurbished. Wow, it amazes me that they are going to take my phone and fix it and charge someone else 229 dollars. The fix for my phone is probably just a tightning of the ear jack. They are a ripoff, im cancelling my insurence, what a beat they are!

I started my plan in early July '21. In August the downdraft to my GE induction cooktop started having issues going up and down. I submitted a claim and it the service people came. Then they advise Asurion canceled it and denied the claim. I called back, it was reviewed and "authorized" but they had to issue a new claim number... which they then denied. This happened numerous times. It's now Jan 19th, 2022 and I'm still fighting with them. They now say the downdraft is not considered an appliance even though it's part of the cooktop. I canceled my plan. They are full of you know what. Better off just paying for the repair yourself or find a better appliance insurance company.

This company Asurion deserves they do not take of their customers in buying their plan! I called this stupid company numerous times and they gave my wife and I the runaround for a week with a broken necklace! I submitted the paperwork numerous times and they failed to email a label and then they gave me a wrong tracking number and claim number and by the time. It took them to fixed it I had the broken necklace in a envelope. I loss or misplace the necklace due to the negligence of not helping me from day one Your company unprofessional and a waste of time! I am giving your company a rating of a 0! I highly recommend no Miltary or Disabled Veteran has to deal what I had to go through since I am a Disabled Veteran do not deserve the treatment your company is taking advantage of Veterans. This is why your company is getting a 0 review!