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Raul H.

1
Level 1 Contributor
California, United States

Contributor Level

Total Points
322

4 Reviews by Raul

  • Asurion

1/20/24

Claim # *******767 was summited and i was aked to send in proofs of purchase of tv and protection plan and a $#*! load of pictures of the tv front and back: why was my claim cancelled i purchased the protection plan my product failed wtf.

Products used:
Vizio t.v.

Service
Value
Quality
Thumbnail of user natasham382
Ari B. – Asurion Rep

Hi Raul, I am here and more than happy to help. I do genuinely appreciate your patience. We do want to ensure this is resolved for you. If you find you do need additional assistance, feel free to contact us directly. -Ari

  • SquareTrade

12/31/23

Yesterday December the 30th I tried to upload a receipt for a new Office Depot computer warranty and the website is down I tried for an hour and a half different websites to no avail I called four or maybe even five different times and three out of the five times their customer service either hung up on me in the middle of my explaining to them what's going on or rhey just tried to transfer me to the wrong department and then I finally got to the billing department so they could help me upload the receipt they were closed. I was finally able to upload the receipt without the help of anybody from allstate/squaretrade insurance So I just want to say you guys have a $#*!ty $#*!ing attitude towards your customers

Tip for consumers:
they suck at customer service

Products used:
computer

Service
Value
Quality
  • Wendy's

4/4/21

I ordered 5 breakfast items from the Denny's at ******* valley Blvd Industry CA *******. I walked in paid for my food thinking I had my entire order, but when I got home I only had 4 orders. I called to let them know and the two young ladies on the phone kept telling the mngr was bussy and would not let me speak to him/her. I said I was calling corporate and they said to call back and rudely hung up on me! Very rude and unprofessional and no customer service ethics.

Products used:
Food

Service
Value
Quality
  • Michaels Stores

8/21/19

MY WIFE ORDERED WEDDING INVITATIONS ON 7/31/2019 WE HAVE NOT HEARD A DAM THING FROM MICHAELS SO WE CALLED THEM ON THURSDAY 8/14/2019 AND THEY SAID IT WOULD TAKE ABOUT 24-48 HOURS TO FIND OUT WHAT IS GOING ON. SO WE CALLED ON MONDAY MONDAY 8/19/2019 AND THEY SAID THAT THEY HAD CONTACTED THE VENDOR WITH NO RESPONSE AND THAT THEY WOULD CALL US WITH AN UPDATED. NO RETURN CALL HAPPEN AGAIN. WE CALLED ON 8/20/2019 AND THEY SAID THE INVITATIONS HAD BEEN MAILED BUT W/O A TRACKING NUMBER. SO WE CALLED TODAY BUT THEY ARE STATING THEY ARE STILL TRYING TO GET A TRACKING NUMBER AND THAT THEY WOULD CALL US BACK. NO SUCH CALL HAPPENED SO I CALLED AND WANTED TO TALK TO A MANAGER AND THEY REFUSED TO PASS ME TO ONE. SO FAR WE HAVE SPOKEN TO CHRIS TWICE, DEBRA. CRYSTAL AND FATIMA.

Raul Has Earned 2 Votes

Raul H.'s review of Michaels Stores earned 2 Very Helpful votes

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4/23/24

Easy claim process to begin with. Difficult to do photos and claim form. All info is given why...

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Rena P. reviewed Asurion
4/22/24

I just read that Asurion sends refurbished, badly, devices to those whose claims they fulfill....