SquareTrade

Bought the warranty for my office funiture and don't like anything about it. Will never buy it for any of my purchases.
Have submitted numerous screenshots of the purchase from Amazon's app with the details requested, but AllState/SquareTrade insists they will not honor the warranty. One agent kept me on for 30 minutes and said they will, and "the backroom" office sent an email hours later saying they won't.
Ridiculous!

Purchased this extended warranty for a kids toy (retro gaming system) under $40. I figured if something happened to it I would just get sent another cheap toy to replace it. After filing out a claim, these people want me to have a repair facility repair it and they will reimburse me. It's a cheap kids toy from China and no one is going to fix it as it's a hardware issue. Anyways tried chat w zero help. I wouldn't suggest spending your money on this warranty.

They use old scrap parts to fix your tv from other damaged units. That eventually go out. Then they make you jump through hoops. 3 weeks, no fix no solution.

Initially I wrote a negative review on SquareTrade. But after a phone call from a Costco manager to SauareTrade they reversed their decision to not cover my TV and made good on the extended warranty. At first they offered a replacement TV worth less than half of what my TV cost but after talking with them and rejecting these TV's they came through with an identical TV. It shipped within a few weeks right to my front door. It did take some back and forth with them on the phone and emails but it paid off in the end.

They area the worst a bunch of thieves 5 year warranty still they refuse to change my weak chair legs and Wayfair is no help either. I have children and i am pregnant i guess we are supposed to fall and get hurt over $1200 for these chairs worst purchase ever

Do not buy. It is a waste of money and a scam. I bought a full protection policy in my couch. They took over 5 months to even follow up on the claim and send a technician to my home to evaluate the couch then said they would need 14 weeks to order parts. When I asked for a better resolution they said no. So over 5 months to get a technician and over 3 months for parts, leaving my house with a broken couch for almost a year from filing and then the parts never came.

After 2 years, the top of my couch is faded and the cushions have completely collapsed. It is very uncomfortable and unattractive. According to SquareTrade, if I spilled ketchup all over it, it would be covered, but fading and the structural failure of the cushions isn't. What a waste of money.

This is one of the worst companies I have ever had to deal with in my 46 years of life. They don't care about their customer at all or provide a solution that's works for their customer only themselves. I wish there was an alternative to working with these people via Costco, Walmart and ATT. I really hate their service

In my experience, square trade lingers on phone support, misguides for steps to take to possibly avoid sending a technician out and after five months has not been able to solve a refrigerator problem. I would spend way more time upfront to try and make the best purchase OR avoid a large purchase and find a work around so you don't need to rely on warranty or tech support OR make a limited investment so you can recoup and justify the purchase.

Bought headphones and 'insurance' Feb 2024
Sent all info into all state/ square Feb 2024
Kid has accident March 2024
Went on line to file claim
Found everything seemed easy but hit a snag
Called CS - super friendly and said system was down - please wait
Waited until next day - send on line and found that my account had been reassigned to an OLD/DEAD email
Called - 90 min later - after many conversations and many times I explained they said it would get fix - wait 5 hrs and for an email
I waited
Well email arrived and basically said u loose your warenty if u cannot access the previous email!
I never gave them this email
They pulled it and filled this out
However they will not offer a fix
They give perpetual runaround
They appear nice yet never fix anything

Do not waste your money this was a total scam
All state should loose their license for participating in such a disgraceful business model

The worst experience. They just ask a lot of questions and confuse people. And they give excuses not to pay. In the end you have nothing covered. According to your system, it is not covered. And you call and no one helps you.

In 2020 I purchased a night owl security system from Sam's Club, along with a warranty plan from Square trade for three years, after the manufacturer warranty expires, something they did not tell you on the pamphlet for your warranty is that it starts the day of purchase not once the manufacturer warranty expires. My night owl security system stopped working in November 2023, However, in my Square trade Allstate account the security system warranty was expired. So the policy would not cover the security system. So basically they cover one year at the same time the manufacture warranty covers, but does not allow claims if the manufacture warranty is still in effect, so the first year of your Square trade warranty is completely pointless. So I purchased a 3 year warranty that truly only covers two years And Not three years after the manufacture warranty expires. Complete waste of money.

I purchased a treadmill since 10/2023 the manufacture it's not replacing the treadmill that don't work at all,send emails/pictures/videos and they will not resolve anything it's 1/23/2024 still waiting on a empty box supposed to return the treadmill! Never Again will purchase anything with this manufacturer

Bought a four year extended warranty from them on a tv purchased from Walmart. They have given runaround twice and this morning was chatting with someone and was told they could not do anything for me, try a different way! What way?

Paid for the warranty on my living room furniture. Took a little over a month to get confirmation that they will cover it ( all was covered on my warranty) back and forth to get approved tried to get out of it. Then order the parts and took another 14 weeks to get them in. Altogether 5 months to have my love seat repaired due to the couch material ripping. Don't get the warranty not worth the hassle and time to get it fixed.

This is the worst company I have ever dealt with. I had extended warranty with them, and when I called they could not find the warranty. The retailer called them and supposedly straightened it out, but when I called back they said they needed the original invoice, which I had sent. Then they said it takes 2 business days to receive the email. Meanwhile I have a broken refrigerator and no ability to get it fixed. Beware this company delays until you get it fixed without them so they don't have to pay. In short don't buy a warranty with them.

Bought a refurbished ebay computer from TechLeaf. Crashes all the time. Outside 30 day return window so tech leaf and ebay won't help. Must use the HORRIBLE Allstate Square Trade warranty. First they had me backup all of my files and insisted they would walk me thru fixing it. It would not even properly run the diagnostics. He put me on hold for 25 minutes and the call was disconnected. He did call back and only offered a portion of the amount I paid for it. I yelled. HE "made an exception" and only then did he continue to submit the claim for full amount. As an american, i resent this crap to have to deal with crap asian companies whose favorite thing to do is waste my time. Allstate should be boycotted for wasting my time and i will NEVER buy a TechLeaf computer ever again. I could not even leave them a bad review. Don't buy ebay refurbished. IT SUCKS.

I brought sofa set 2021 5 yr warranty never said damage had to be reported in 30 days like what difference its damaged
I was in hospital for months stroke knees giving out ect 2 Surgeries
So they don't want to replace I'm disabled a widow and live alone I just want what I paid for

Total scam. Indian call center. Barely speaks English. Did not offer any solutions. I purchased a 3 year warranty. My freezer died within that time frame. They refused to refund, exchange or repair. Total scammers just fishing for personal info. Any company that uses them should be ashamed and forced to backup the warranty.

I had the little piece break off of my fitbit 3 days after receiving it. They refused to fix/replace it saying it wasn't a mechanical issue. According to their warranty they are supposed to replace it as stated.

My laptop was not working. I told them honestly it had not gone through any accident. They came back saying it was moisture damage (which I knew was incorrect)from looking at a few photos. They refused to have me send the laptop for them to look at. Stating it was already decided. They are the worst insurance. Never would recommend. 1 star is too good for them

I have tried contacting the corporate office of Square Trade to speak with its leadership. However, Karl Wiley and his team are hidden behind their 1-800 number. The employees in the call center tell consumers that they are not allowed to give out the corporate office phone number.
This range needs to be replaced with one that is usable. I want to be able to cook cornbread, lasagna, roast and other foods, but I can't on this non-workable range that costed me a lot of money.
I am asking that the Federal Trade Commission resolves this matter. I believe that Square Trade has a history of recklessness. I believe Square Trade and Karl Wiley needs to be stopped because they are stealing money from consumers.
This company has lawsuits against them. If I had known this I never would have purchased an appliance from Nebraska Furniture Mart with warrant through Square Trade. I believe both companies offer horrible experiences.

Square trade is a waste of time. Bought cover for an ipad only for them to say they havent got any information on my account. I spoke to 3 different people telling me different things and sending me on a goose chase. Do not waste your money or time with this company.