SquareTrade

Don't waste your money on this cell phone protection plan. They will drag out the process leaving you with nothing and a broken phone. Allstate (not in good hands). So glad my home and auto insurance is not with this pathetic company. The glass screen was separating from the back of the phone and a green line lighting up the length of the screen. Spent hours uploading documents and sending emails. They take at least 24 hours to respond to each email leaving me without my phone service for more than two weeks. They have only enriched themselves on my over $560 in total in premiums and have not made me whole or offered any kind of payment. Allstate/SquareTrade is a joke. They should be ashamed of their treatment of policy holders.
Angie McGrath

I have purchased so many of these phones over the past 8 years. I always purchase them with a warranty. I have an autistic son who sometimes breaks phones or they are damaged somehow. He Is incapable of understanding anything above a 3 yr old level. I've always appreciated buying these phones with the warranty because it makes it very convenient for me. It is very frustrating when he breaks the phone. I always pay for a warranty and I have spent so much money on these. Now, when he breaks his phone I'm required to do all of the things listed in this email. It's ridiculous.

We purchased a power washer 3 years ago and also purchased the SquareTrade warranty. Last Tuesday it quit. We called the toll free number and talked to an agent. Yes, we were on the phone for almost an hour but at the end of the call we were told we would receive a check since there are no repair centers within a 100 miles. And yes we received an email the next day needing much of the same info we gave over the phone. The main problem was our current email address had changed since we bought the power washer. Once we responded to the email we received another email stating a check would be cut. We received a check in the mail yesterday, Saturday, for the full amount less tax.
We will absolutely purchase an extended warranty again from Square Trade. Word of warning... be sure and keep ALL your paperwork including invoices for your purchases.

SW

I bought a TV and good Faith. Knowing that at the time, square trade was a good and fair company about fixing any issues that you may have with electronics TV's that sort of thing, but then when my TV had an issue with having lines and all of these different colors all over the place they informed in for me. Oh, well, we no longer cover that. But that's not a me problem I feel like this company just scams people out of money to buy their warranties and don't disclose every bit of the information of what is and is not covered. I highly suggest if you have a warranty with them, I suggest you call them and get your money back because it's ridiculous. You can cancel your warranty anytime you want with them and they will, give you your money back. I highly suggest you do that because they're complete idiots over there. Not a, one of them will do anything to help you.

I been a great customer to Walmart and SquareTrade. I am very dissatisfied that you claim that I will receive a 150.00 check in so many days. First of all, I paid 169.00 for my furniture. I started this claim on the 9th and had all kinds of misdirection's and problems. Instead of my money going back to my payment method, they say a check for 150.00 not what I paid, but 150.00 is offered and it's in a check form which supposed to be sent after some review, then it will take 5 or more business days. I have cancelled my other protection plans because I don't plan on using this service again unless I see improvements. I have not had this problem in the past when my fireplace stopped heating my room. They issued me a reimbursement of what I paid and delivered that payment to my payment card.

I got some joycon controllers that started premature battery problems. I was able to file a claim and finish it in a day. Then the check to cover most of its price came in just a couple days without me having to send the controllers. I will use them again.

I wish I never got a insurance policy with you guys. They are literally the worst, no face to face contact no nothing just a phone and a website that crashes all the f*cking. I have had insurance for nearly a year. Tried claim my first ever I phone been waiting almost a month because website keeps crashing and can't verify who I am, seriously don't waste you money with these lot!

Initially I wrote a negative review on SquareTrade. But after a phone call from a Costco manager to SauareTrade they reversed their decision to not cover my TV and made good on the extended warranty. At first they offered a replacement TV worth less than half of what my TV cost but after talking with them and rejecting these TV's they came through with an identical TV. It shipped within a few weeks right to my front door. It did take some back and forth with them on the phone and emails but it paid off in the end.

Square Trade did contact me and worked out a fair solution for both of us. So although not the "Perfect" plan, but made things right in my eyes, so I do give them credit for that.

They sell warranties for products through the major retailers and that's where the finger pointing begins. But the only finger you get is the middle one. Absolutely the worst company in the history of product warranty m.

Been trying to get this matter resolved since June. One employee tells us one thing then another tells you something else. On Wednesday August 21,2024, I spoke with an employee named, Kemome, I said, the last response I got from Square Trade was almost a month ago when Square Trade replied saying our team is looking into this matter and will get back to you. I said, I think a month is enough time for a team to review our case and get back to us. She then asked, if she could put me on a brief hold I said, sure. When Kemome got back to me she said the case was with legal and someone from legal would definitely be getting back to us within one to two businesses days. At this point I asked her if this phone conversation was being recorded and she said, yes. I then said since this call is being recorded, I want to ask you again, will someone definitely be getting back to us within one to two business days, she again replied, yes. It is now Sunday night, August 25,2024, at 8:57 pm est and nobody has returned our call. Being that California has a law that prohibits unfair and unethical business practices, I believe it is now time for us to file a claim with the California Attorney General's Office.

Have files several claims. They always deny them. A big waste of money! I will never use them again. EVER! Customer service was a joke!

I purchased an extended warranty on patio furniture. The loveseat and a chair have the fabric come apart and SquareTrade will not honor the warranty. They say the fabric is ripped. It's not - it's a gradual separation (and one side is still together, but not for long. Total rip off. The pictures show it separating.

Bought a four year extended warranty from them on a tv purchased from Walmart. They have given runaround twice and this morning was chatting with someone and was told they could not do anything for me, try a different way! What way?

They finally offered a substandard TV, then they got up to Sony, made believe it was shipped, it wasn't and lastly sent a nice Sony. Took a month and I bot a warranty on the new TV, directly from Sony, Ted

This is by far the worst insurance company that I've ever came across in my entire life customer services zero all they do is promise to ring you but the neighbour do I paid my £200 fee to get my phone next day delivery? Now they're asking me to provide idiotic evidence to get my phone. I pay for lost stolen damaged a pay for everything for my phone to be covered, but I need to provide, evidence I'm currently I'm on holiday and I'm waiting for the phone calls in a hotel due to poor services They waited eight days for me to tell me what evidence I need to provide like a Ticket receipt evidence that I went to work any receipts that are purchased on that day close to work Stay away from them, rubbish rubbish, rubbish, scam, scam scam

Avoid trade square insurance
Are you looking for a headache-inducing, frustration-filled experience? Look no further than Square Trade Insurance. After my phone was stolen, I filed a claim with Square Trade on March 22nd. Fast forward to May 11th, and I'm still without a resolution. Two months without a phone in today's society is unthinkable, yet Square Trade has made it a reality.

Despite numerous attempts to follow up on my claim, I've been met with nothing but radio silence. Last week, I reached my breaking point and had to purchase another phone out of pocket because Square Trade's lack of action left me stranded and disconnected.

To add insult to injury, I lodged a complaint with Square Trade two weeks ago, and surprise, surprise – not a single call back to discuss it.

Save yourself the headache and avoid Square Trade Insurance like the plague. With their abysmal customer service and inability to provide timely resolutions, they're more of a liability than an insurance provider.

Purchase VIZIO TV from Walmart along with insurance thru Square Trade for 3 yr. On Feb 24,2023. On May 18,2023 the TV BLACKOUT and would not turn back on call talk to a Jeff at Walmart and was told since within the first year had to talk to manufacturer which they walk me thru the process to get the TV working. On June 24; 2024 called Allstate Square Trade due to Tv screen bottom half is all black. Received email the next day for pictures which I sent. The next day after was told need additional pictures of bottom right side of Tv. A day later the claim was denied saying I damage the Tv panel. The Tv was not damaged it hasn't been moved from the spot I first set it up. I told they the color lines on the screen started first from the very top of the tv and not from the side. They only offered to return the cost of the warranty. I ask them if I can take the TV to a local repair shop thru them but was told to verify the tv has not been damaged but was told it would be at my expense and couldn't say they would change their mind.PLEASE BEWARE THEY MAY CHARGE A SMALL PRICE AT PURCHASE BUT WILL FIND ANY EXCUSE NOT TO PAY WHEN THERE IS A PROBLEM.

This is one of the worst companies I have ever had to deal with in my 46 years of life. They don't care about their customer at all or provide a solution that's works for their customer only themselves. I wish there was an alternative to working with these people via Costco, Walmart and ATT. I really hate their service

I intended to trade my phone in through JB HiFi. No contact or instructions from SquareTrade after purchase of my new phone until an email today informing me the 28 day trade in time had elapsed and my credit card was debited without warning.
When I sought to correct it by asking how to send the old phone to them the same day, they refused and I was informed the case was closed.
Could not recommend this company's practices.