SquareTrade

Beware - They scam you out of your warranty coverage. I purchased a 5 year warranty and in year 2 I filed a claim that should have been covered. The fine print at the bottom of their coverage plan that no one would ever read states that all claims must be filed within 30 days of identifying the issue. They purposely ask you for the date it happened and when you say a date outside of the 30 day period, they void your warranty coverage. It's an absolute disgrace and they're getting away with it. Their customer service was not helpful at all.

Having bought a Russell Hobbs microwave oven from Appliances Online (who are very good) it stopped heating after 13 months but was covered with extended warranty. The warranty was covered by SquareTrade who advised I needed to take the appliance to their designated repair centre to determine that it had actually ceased working. The centre was one hour's drive from my house. I rang the number given to make sure they would be open on a Saturday as that is the only time I can drive there and was told it would be open. I arrived on Saturday to find a sign on the door saying it is not open Saturday or Sunday. NOT HAPPY. Had to turn around and drive home with a dead microwave in my boot. Now I can only register this complaint online without indicating it was Saturday so have had to put Friday. Not my day.

I purchased chairs from Wayfair and I also purchased a warranty to go with the chairs and now that I'm trying to make a claim they are finding a hundred different excuses to not cover the chairs. And in fact they've even lied about why they're rejecting my claim. They had said that I had 30 days to make the claim from the time I noticed the damage which I did within the month of February 2025 and they rejected it saying that I didn't follow the rules. I am very upset...
On one chair the seams are coming apart at the corners, on the second chair. The vinyl just started cracking. I purchased a 3-year warranty and I'm still within that proper time limit of making a claim. What is the point of having this insurance if you can't make a claim?

Absolute Worst Warranty Service – Feels Like a Scam

I submitted all the required documents—original receipt, photos, and everything they asked for—yet SquareTrade keeps sending the same email demanding evidence I've already provided.

What makes this even more absurd is that when I called customer service, they confirmed they have everything they need. So why am I still getting the same runaround?

This is beyond frustrating. SquareTrade sells warranties under the promise of peace of mind, but when it's time to honor a claim,