SquareTrade

I filed claims on 5 cell phones at once and had 3 approved for fast cash over a couple weeks time and have been lied to by multiple managers about having the other 2 approved after their employees gave me wrong information. I had to retrieve my items from a dumpster after I was told I could dispose of them. Have been fighting them to cover the broken phones for over a month and a half and when I filed complaints to the BBB they denied my last 2 claims as retaliation. They are the worst company ever. They teach their CCR's to lie to the consumer just to be able to screw them out of what is properly owed to them. They don't even give you full reimbursement, they give you what they think the item is worth. So you buy a plan and they screw you every which way from Sunday. I am now looking into legal ways to deal with this since they have lied repeatedly on recorded calls, can never keep information correct and they never do what they say they will do. Not worth the time or the money. THEY ARE A COMPLETE SCAM and have had several class action lawsuits filed and WON against them but the government still allows them to operate. I think the government has a stake in this company and that's why they allow them to keep screwing the general public.

Bought a phone at Walmart with the two year protection plan. SquareTrade is the protection plan, and when you go on their website they say replacement but when you call them with a claim oh we don't have that phone we can't replace it you can't take it back to Walmart because there's damage,... So the first time I called the solution was I'll give you less money than what you paid for the phone. No that's not working for me so we hung up and she called me back in like 2 minutes, and made the exception of will you can't get it fixed because it's too damaged you can't get it replaced because we don't do that which was a lie according to what's on their website, but we will send you what you paid for the phone by check in about a week. They should overthink their policies on this because who can go without their phone for a week?! By All rights I should have been able to take this phone back since SquareTrade didn't have a phone in stock, I should have been able to go back to Walmart have them call Walmart and get my phone replaced immediately and just pick up another phone. Never again will I buy a protection plan for anything that I buy at Walmart! I am extremely unhappy with the way they do business, the lies that they tell and the "Oh, we'll send you some money but not what you paid for the item?! What a horrible way to do business, and what a terrible protection plan this is. I would like for the CEO of the company or the board members to go without their phone for a week because the protection plan that they may have on their phone does not replace a phone if it's unfixable.

Sent my item into square trade and they kept it wouldn't fix it they're an awful company. I would advise that you do not use square trade. In my item was an xbox series X that I could not replace.

The plans are good but you better know your rights! Any time I've had to execute a plan (rarely, hey life happens), it's been a race to the finish line with these people. I've had to threaten them with legal action each and every single time.

Thankfully I'm a paralegal (freshly graduated and going back for another certificate), so I know what rights I have. I am easily able to nail them each time on the terms of the contract. When they tried to refuse to fulfill a claim (which they tried to weasel out of each time), then I just told them they were in breach of contract, in breach of the arbitration clause, and that in court I could get them for said breach.

It's amusing to hear it in their voice when as a consumer you start rattling off state statutes, then these low-lifes start rolling over. Simply because they know you have them simply because of a contract clause. If you don't let them push you around, then the company is okay. The warranties are okay for the products.

At the end of the day: KNOW YOUR RIGHTS as a consumer.

I had a Samsung laptop I sent in to them because it was covered under a 4yr accidental plan. I needed the touchpad replaced. I get the laptop back and they replaced my touch SCREEN, not the trackpad, and the screen was defective with "phantom" touches. Needing it fixed fast, I had a friend who owns a local repair business fix it but even after he gave me an invoice/receipt SquareTrade refused to reimburse me for the repair cost even though the plan said they were supposed to.

I paid like $200 for a 4 year accidental plan and like another $200 out of pocket to get my device fixed by someone else. Learn the difference between a touch-PAD and a touch-SCREEN, goobers.

I paid for this "insurance" in case my Air Pods needed protection, they started acting up. I reach out to Square trade, they have me go to my local Apple store since it's an approved retailer, I send the documents I was given from Apple store saying both Air Pods are needing to be replaced to Square Trade, they say those aren't acceptable, Ha! WHAT!?

Then I go to Geek Squad at Best Buy they deem the AirPods damaged, I take the document provided to me and send to Square Trade, they ONCE AGAIN tell me it's not complete. If you deem these businesses "approved retailers for service" why the HELL are you telling the customer they need to go again since the document provided aren't sufficient.
Your business is a complete sham and stupid.

I want my refund and I'm happy to share to everyone I know NEVER to buy Square Trade insurance since clearly they don't know what they are doing! I freely give this review.

I was making a purchase on Ebay August 3rd. 2021, SquareTradeUs was offered as a 3 Year Warranty plan on the product I was purchasing, so I also bought the SquaretradeUs 3 Year Warranty. Later after my purchase I was notified by the seller on Ebay they couldn't fulfill my Ebay purchase as ordered because he (the seller) had already sold part of the order/advertisement to someone else. They made me a counter offer or told me I could cancel the purchase. The counter offer didn't meet my needs, I cancelled my Ebay purchase. I then was stuck with a warranty from SquareTradeUs I didn't need and SquareTradeUs did not refund my money as I requested. Buyer Beware of this!

Had to call the company to get updated info for my son's Nintendo switch because I had purchased a warranty on it and found that they couldn't fix it so they are going to refund the purchase amount but not the taxes or the warranty amount. This is bad business in my opinion. I have to pay taxes and the warranty plan extra from thus company so why don't they? If this was a decent company they would not be half-assed on my return. Big companies always get away with things like this and im just one costumer. Just think how many other Americans have to pay and loose a portion of there money on a item they thought they had protection on. People are better off to get a extended plan through a different insurance company for real and true protection. This place doesn't like to communicate with there insured people and doesn't have to take responsibility for what they sell and claim to protect. Bad business and I will make it known everywhere so others don't get fooled by there deceiving company.

After dealing with this company I felt defrauded and demeaned. After paying for insurance, for years, my cell
Replacement was inferior in quality. I am beyond angry.

I mailed in my phone to be repaired because it was the most sensible option provided for my warrantee. It was supposed to be back to me within 2 days. I waited an entire week and had to talk to multiple customer service reps, each one saying completely different things, just to get an email that they couldn't even send me my phone back and that they had probably already turned it into scrap. I'm pretty sure none of the information I backed up backed up properly. I'm losing like at least half of my camera roll and I'm pretty sure that I'll also be losing the info on my duo authentication. They won't give me back my sim card. I'm losing a lot of data. My Microsoft account doesn't sync probably so I'm also losing my Minecraft creative realm which sounds so unserious but dude I had so many cool builds that I had spent so much time on. I've had to use an IPad to message my friends. I've talked to literally so many customer service reps and this has been the most stressful week I've had in a year and now I've been given one of the worst possible outcomes. Do NOT send your phone in for mail in repair trust me you would be so much better just buying a new phone and porting the data the reimbursement is NOT worth it.

This company is the worst, most pathetic company and organization and the BBB should shut it down. I can't believe they are still in business and Walmart should be ashamed of being an affiliate.

They lie, they cheat customers, they do not read notes
English isnt in any of their major speaking languages
They wil ask you to resend proof of payment, delivery of item and receipts ( i have several times)
Do not buy fromt hem especially on ebay
They will refuse your claim and flag you and refuse to refund

A + company from our family. This is from someone who has no way of lettting go of this company as we are about to make a move with square trade at each step of the process.

It took 6 DAYS to repair a broken screen and get my phone back. When I called on day 3 to see what was taking soo long Latoya Wilson said it would be shipped and I should received it the following day. Obviously that didn't happen, and when I tried calling back to speak to her about this issue she had representative tell me she would call me back and NEVER did. I She is a SUPERVISOR, and I had to get a representative to me with a different supervisor by the name of Chavannagh that finally help me. He gave me a tracking number assuring me that my phone was on it's way back to me. Finally on day 6, I received my phone. This process has messed up money for me, and delayed my school work. I have done this process before and normally my phone is only gone 24-48 hours, this has been the WORST service I've ever received.

These are crooks. I insured an item purchased on Amazon. It failed. They would not honor their "insurance". Total fraud. Stay away from anything this company offers.

Bought the 2 year SquareTrade coverage for my son's Xbox controller through Target. I bought the controller in July 2021. The left stick has gone bad as of March 2022. No problem, I thought, I have it covered! I went online to SquareTrade and tried to file a claim. The site insisted that my controller was still under Microsoft's warranty. But the MS warranty is only for 90 days. Nope! SquareSpace denied my claim anyway, claiming erroneously that the warranty was a year. I logged onto my MS account and confirmed, as I already knew, that their warranty was indeed 90 days and my warranty had expired. Next I called SquareTrade and had to listen to the rep tell me over and over that the controller was still under Microsoft's warranty since I had bought it within the last year. Aarghhh! She told me I had to call Microsoft, even though I told her my account told me the warranty had expired. The problem: Microsoft has as crappy of customer service as SquareTrade, and I can't get a person there to talk to. Guess I'll wait till July when my year is up and then maybe SquareTrade's garbage warranty will kick in.

I brought a tv from Walmart Feb 2019 and forgot I even purchased the warranty. On November 3rd this yr I woke up as normal and proceeded to turn on tv like always and tv won't turn on. Went on internet and tried everything but nothing still worked, I only got the blue light that lets you know the tv was on. Goes online to see when did I purchase tv from Walmart app since receipts are saved on there and that's when I found out I purchased the warranty and it was still good til 2022 …
So I go online same day 11/03/2021 and started my claim Allstate (SquareTrade) I then called the number and gave them everything they asked for. They shot me an email for picks so I sent them pics of my black screen but made sure they could see that the blue light was on. They sent and email back that same day letting me know I was covered and they were going to refund me for the tv…11/12/21 I received a check in the mail for $239.27 and I paid $259.99 2yrs 9m ago so I'm a satisfied customer… I will definitely be getting a warranty again from these guys on my next tv purchase! Thanks

They couldn't answer basic questions and transferred me to Walmarts online customer service and then the physical store to try to get the serial number of the product (neither place could tell me that info) then they tell me that there is nothing they can do since I need to contact the manufacturer first, which they couldn't tell me what the manufacturer was either. I then got a little angry with them because what is the point of buying the protection plan when if I knew the manufacturer they will cover the product defects (mines covered for five years through the manufacturer I found out through my own search with no help from them but I bought a two year protection plan which is redundant). Not to mention they were being completely rude and unhelpful at every turn and the last thing they want to do is just give you your money back for the product. Its completely a scam they literally don't do or cover anything and this hasn't been my first bad experience with them. Just save your money and don't buy the protection plan through them.

We purchased a new refrigerator from Home Depot 15 months ago along with a warranty. We lived with minor problems until now that the main door handle is loose. It has a screw on top, but nothing I see to release or tighten the bottom. I called the warranty number. It is actually Square Trade aka Allstate. The recording said first step was to text my original invoice to the number provided. I did. Hours later, no response. I called and spoke with an Allstate / Square Trade Rep. I was told to continue to wait. Hours later I called back. This time I was told that texting doesn't work. I needed to email it and I was being sent a link which now took me to my account. I was told it was in progress and that I needed to call for assistance, the continuation of an endless circle. This time I did an online 'chat' and was making little progress until he finally understood the dilemma. I was disconnected from the chat. I tried again. After 30 more minutes the agent told me that the link does work, so I was given incorrect information. He sent me an email to which I would reply with my invoice. It arrived. Now I was told to call for a service appointment with another division. My wife called. She was told to send pictures of the loose door handle. HMMM? How does one send a picture of a handle that swivels 1/4 inch. Instead I sent a video. We were told to wait 24 hours for an update. Oh, yeah, one of the problems we reported was an ice maker that generally starts by leaking out water. I am told that is a known defect. We were told to take out the ice bin (no idea how to do that), flush out the parts with hot water. What parts? Where? Otherwise, they would not service it. Let's see if at the least I get some resolution for the refrigerator door appointment.