SquareTrade

I bought a TV from Walmart last month. It had issues within an hour of use, so I went ahead and returned it, which was a whole fiasco unto itself, but I now have this Squaretrade plan that I'm trying to cancel. On the Walmart website, it says:

If you have an issue with your protection plan you can cancel your plan before Sun Mar 31 for a refund.

It's currently Dec 07, so I'm well within the time period in which I can cancel my plan and get a refund. But when I call Allstate to cancel it, I'm greeted with "Sorry, I didn't get that" when I say "cancellation." It then says "For cancellation, press 4" so I press it. "Sorry, I didn't get that. For cancellation, press 4" (one more press) "Sorry, I still didn't get that. Please call again later."

It's been days now. Walmart says I need to cancel through Allstate, Allstate says I need to cancel through Walmart, it's just an absolute mess. I'm never buying a Squaretrade warranty again. If this is how they handle someone wanting to cancel their plan, I can't imagine they handle filing claims well at all.

Shame on Wayfair using this company they are terrible. Allstate who took over Square Trade. I paid $339.00 for protection 2022. A year later I needed to use the protection plan as I wore some black pants and some dye rubbed off on the sofa. I filed a claim. When I didn't hear from them 3 weeks later I call them and was told "Oh your claim was closed we don't cover dye" Oh wow would have been nice if you emailed me and told me that. I asked if they cover spills. "Yes we send you a kit to do it yourself" WTF for $339 I can buy my own kit and have plenty of money left over. This company is a rip off they will more then likely NEVER come to your home but keep making suggestions so YOU can remedy the issue yourself. Scammers DO NOT BUY ALLSTATES PROTECTION PLAN.

HORRIBLE CUSTOMER SERVICE. I have been trying to get my motorized couch fixed for over 6 months. I took pictures and sent them to the service with my original receipt and agreement no less that 4 times and they still would not process the claim. I spent approximatly 5 hours on the phone getting my information updated with them. Only to have them come to my address to evaluate the product, do nothing but order parts to the WRONG address (for the couch that they came to evaluate at that specific residence) They sent the parts to the wrong address, missed a 3 hour window appointment when the parts finally arrived months later. Worst customer service ever. Couch still not repaired!

8 Mar 20 bought a new coffee maker from an Ebay merchant for $22.
Ticked the box to buy a 2-year warranty from Square Trade for another $2.
It stopped working near the end of Jan. So it lasted 10 months, and 3 of those it was in deep storage, so it lasted only 7 months of actual use.
2 Feb I registered a claim with the manufacturer (Bella-Sensio) as it was still under a 1-year warranty.
They requested a string of data from me, including a photograph of the bottom of the unit, which I returned the same day.
15 Feb It was clear they blew this off, so I filed a claim with Square Trade-Allstate. Again I had to submit a string of data, which I returned the same day. A rep said they needed 2 hrs to make a decision.
20 Feb I followed up with Square Trade. It was clear to me they had lost the email I submitted, because I was asked again to submit a receipt. (Square Trade is a company actively selling extended warranties in Ebay and Amazon.) I had to explain again that online purchases do not have receipts, that I provided instead a scan of my credit card statement showing the date of purchase, the merchant identity, and the amount I paid, (not to mention the Square Trade warranty purchase next to it).
End result was rejection. So after buying a Square Trade warranty for maybe a dozen things over the years, and finally registering a claim, I come to find their service is a scam.

Hello I bought a product off Walmart in November 2022. I also purchased a two year warranty online at the purchase time. The Paw Patrol Couch, It was cheap material ended up ripping. Called Square trade was given the manufacture number. Lost the manufacture number so called Walmart. Walmart told me that squaretrade is manufacture which I stated cannot be true. Called than representative said right she sorry and told me she gonna put a note in for Squaretrade can give me my refund and to call them they should be expecting my call. Called Square trade was denied. Without customers getting a warranty Square Trade would not exists. So I think customers on any store should ask for a different warranty company when purchasing there product. Any if no other option don't buy the product. Square Trade is monopolizing on warranty profit and businesses. They only make there money off you paying more for warranty and there praying you loose your receipt or don't hit the deadline if your product get messed up. I think Allstate headquarters should do better with all insurance option they represent. Even the manufacture Spretail are rip off also.

This company is the worst company you can possibly deal with. Before it got sold to Allstate this company used to be decent, now that Allstate purchase it it's just insane how bad this company became. Customer service sucks. I tried to call customer service several times and ask to speak to a manager and I just got hang up on. When I open my warranty they try giving me less money than what i usually get in the past when i open the warranty claim with Square Trade. I told them I was never charged extra fees before and you definitely not going to charge me one now. At that time i was put on hold and when they got back i was told no additional feel is bein charged. Guys DO NOT LET them take any additional fees from you no matter what they tell you, it's all bunch of lies. They supposed to pay you all your money minus the tax. Also as you can see eBay is no longer using them. Because eBay knows this company became garbage since Allstate took over and hopefully Walmart is going to do the same shortly after, dropping them like a bad habit.

I brought insurance for my phone through Allstate (Square Trade) my phone was unable to be fixed so I was approved for a refund, however I have yet to receive it and it is going on a month now. I have called them SIX TIMES! All they do is repeat the same thing and tell me it will take 1-3 days. I just got off the phone with them and they are still telling me 1-3 days. This business needs to be shuts down! I'm VERY DISSATISFIED and DISAPPOINTED with ALLSTATE and SQUARE TRADE!

I filed a claim for a broken cell phone. I was given the choice of an Amazon gift card or a check. I chose the gift card. Three weeks later, five phone calls later, and 6 hours on the phone later, I am still waiting for the gift card. EVERY SINGLE PERSON I spoke to promised the gift card would arrive the next business day. It still has not arrived. Every time I call, they ask me to send THE SAME THING I SENT WITH MY ORIGINAL CLAIM. It is clear I will never be reimbursed. The operators all have the same lazy been there done that attitude, and clearly, their business model is to collect payments and never actually payout anything. It is a scam do not waste your money.

HSN sold me the product and talked highly about the extended warranty. I bought it. Product had a problem. Square Trade said Sorry, not covered! HSN said it should be, but they cannot tell them so. DO NOT WASTE YOUR MONEY ON SQUARE TRADE!

Been trying for 2 days to start a claim. It's a small value item, so it shouldn't be a big deal for them to honor. But I can't even get as far as getting a claim number. Dead end after run-around,...

One month that I m waiting for them to process a lost phone in Marrakech! I paid 2 years insurance and now I had to buy another phone! Them with the three company are a scam!

Warning…Unless you belong to a certain bank, they won't process a trade in. Find out what bank they use before providing them with all your personal information! Seems a bit dodgy to me.

The insurance is on a refurbished computer monitor I purchased from newegg.com. I broke and I called to file a claim. They told me to call the manufacture. I did. They said it was not under warranty and to call their refurbished warranty department the next day. I did and it was about a week out of the 90 day warranty. So I called baclk squaretrade and allstate company and told them this. They started the process my claim. I asked them online written in chat if I could buy a used monitor off facebook market place. The online agent came back and said yes. I did that. I sent in a receipt of the purchase and screen shot of the monitor I purchased online. They denied the claim and said I need to bring it to repair shop. I'd like them to honor their word and pay out the claim like they said.
I would not have purchased a used monitor if they had said no. I want them to pay out the 249.00 claim. On a side note, best buy charges 100 dollars to look at a computer monitor and being a computer repair tech myself for 3 years there are 2 things that break in a flat panel monitor the screen and the main board. Both would cost more to replace then the warranty pay out of 249.
I talked to a manager, they reviewed the chat logs and they are going to follow the law and pay out the claim it seems. However this was awful, not easy, I had to threaten them with a complaint. I will not buy their warranty again.

Run from SquareTrade. Cracked screen and scratched back of my Galaxy Note 10 Plus. Called ST to explore my options. Was encouraged to do the rapid ship repair, told would have phone back in three days and would receive email updates throughout the process. Well, I could track my phone through FedEx, and watch FedEx try to deliver the phone for repair and couldn't complete delivery during normal business hours. Delay. Phone to be fixed "day it is received." Didn't happen. No updates. Crickets. Called daily to ST for updates only to be given FedEx tracking information. Phone sat for five days. I received phone on day 8. Screen repaired. Phone backing replaced with USED, SCRATCHED back. All my data was gone. Someone had my phone for a week with pass codes and could easily steal medical, financial and other records. My phone's data was all gone -- for a screen replacement. Never trust these people. I was a fool to buy the warranty, and a bigger fool to trust anything I was told on the phone. Run far away and fast.

Transferred from Pakistan to Jamaica to Caribbean to Jamaica to Pakistan to Pakistan. Each person said they would transfer me to a US agent. NEVER HAPPENED. We don't have people in the US who speak English to assist us? Really?

THIS IS A SCAM THAT EVERYONE SHOULD AVOID. WHEN YOU CALL IN THEY TELL YOU YOUR ACCOUNT IS NOT YOUR ACCOUNT AND THAT SOMEONE ELSE HAS YOUR ITEMS UNDER THEIR NAME AND THAT THEY DON"T KNOW HOW THIS IS POSSIBLE AND YOU HAVE TO JUMP HOOPS TO PROVE IT'S YOU BY TAKING PICTURES AND EMAILING THAT I GIVE AUTHORIZATION TO TRANSFER THE ACCOUNT TO THE EMAIL I WANT IT UNDER. I SPOKE TO SEVERAL SUPERVISORS AND REPRESENTATIVES FOR 11 DAYS WITH NO RESOLUTION. YOU WILL GET NO WHERE. THEY WANT YOUR MONEY AND DON'T WANT TO REPLACE, REFUND OR REPAIR. I WILL NEVER PURCHASE COVERAGE AGAIN.

If I could give zero stars I would. I have been fighting with these people for 3 months over an iphone 7 that is not repairable. First they told me the iPhone diagnosis wasn't detailed enough THEN, after yet another trip back to the Genius Bar for a more detailed description of the dead phone I ask for them to just complete the claim and send me my reimbursement. The next bit of fun was when they told me I had a "replace or repair" plan and since the phone wasn't repairable I had to either send the non repairable phone to them and they would send me an out of warranty iPhone 7 or purchase another phone and send them receipt of the purchase. So I went out and bought a new iPhone 12 and sent the receipt. And then they told me that my new phone purchase is not covered under the policy and I should return it and have the store replace it with another iphone 7. I was told on one of my multiple interactions that I could use the reimbursement towards any phone. Word to the wise don't buy a square trade plan ever. Spend a little more money and get one through your carrier or phone maker.

BECAUSE THIS WAS THRU AN AMAZON PURCHASE I TRUSTED IT. SO I BOUGHT A WARRANTY FOR MY TREADMILL AND ROOMBA. A WELD BROKE ON MY TREADMILL AND I MADE A CLAIM FOR REPAIR. SQUARETRADE HAD MADE ME JUMP THRU ALL KINDS OF HOOPS EVEN THOUGH THIS ITEMS ARE CLEARLY REGISTERED AND THEY ARE SLOW TO MOVE STILL WAITING FOR AN OUTCOME WILL ADD TO THIS WHEN IT GETS RESOLVED

Very dissapointing service!

I had GALAXY S22 ULTRA and ufortuanetly after 17months I broke the screen. I raised the claim with the SQUARE TRADE and I was advised that they don't have same device in stock to replace so I will have to wait up to 6 working days to recive the phone, as they need to order SAME device.
I accept the fact it will take longer than should but I was happy with the solution so I paid £99.
Few days later I received the phone which was SAMSUNG S 5 MINI. Feels like joke now! There is nothing even similar to what I had. I called SQUARE TRADE and I was advised I need to wait 48h for decision if I will get SAMSUNG GALAXY S22 ULTRA. VERY VERY VERY dissapointed with the service and mistake which they did sending me very poor old quality phone instead! I can't run my business with this device as I lost my 105MP camera and having 8MP now!

Poor customer service, you can never talk to someone on their customer service line. Even when you send in devices, they often find an excuse not to accept the device. DO NOT WASTE YOUR TIME TRADING IN DEVICES, BECAUSE CHANCES ARE, THEY WILL NOT ACCEPT YOUR DEVICE.