SquareTrade

There honestly is no point to this service. Don't waste your money. Just fix or get a new device on your own

Bought a plan from them they didn't specify what plan I got wouldn't repair my iPhone don't waste your time or money!

If you buy from Target or anything do not get the protection plan it's not worth it they don't cover $#*!.

Shut this DOWN. NOW. Extra $? For what?! This "protection plan" is ABSOLUTELY NOTHING but a PAIN! I've had claimed open for two phones and a laptop for absolute months, they keep telling me to go to locations that are shut down and abandoned to get it fixed OUT OF POCKET, then TRUST THEY WILL REIMBURSE when we FINALLY RECEIVE THE GOLDEN MEDAL RECEIPT. JESUS $#*!ING CHRIST I NEED MY PHONES AND COMPUTER FIXED! I paid premium for these things to end up posting horrible reviews from the library?!
The worst is my laptop. We paid a grand for it. Kid spilled drink, monitor shorts out. We are out of commission, no pay. Call for help, can't find receipt. Call to ask for what they need to start claim. They say receipt. They put me through to someone. They put me through to someone. No one can help. Go to store to get new receipt printed off credit card. Problem with printer. Walmart customer service worker takes picture of UPC # and other items bought on that receipt, says it should be good enough.
It's not.
Don't know when I'll get out there again to fix this. Want to just go off grid my god.

I called to cancel my plan when I notice AT&T did not cancel, I was told I had to contact square trade and if it had been within 30 days I could have requested a refund -which it was 4 days outside outside the time frame and been charged a second time. I've then seen on the website that you can request the pro rated refund which I call back the following day to do so And was told since it was month to month coverage that I could not even get it pro rated refund...although I turned the phones in within my 14 days of getting them And never used or needed the service yet I couldn't even get one month refund. I requested to speak with the supervisor which if that's how their supervisor act, it's no wonder the company has a very poor rating. This company does not represent All State and a good light at all! I have other policies with all state and have never had to deal with the lack of customer service or unprofessionalism like I've dealt with with this company. But I quickly learned AT&T was trash as well so goes right along with the service AT&T is providing. Both AT&T and square trade is garbage and glad I got away from both of them.

Okay my tv screen cracked and an agent and he told me that it would be repaired. I was lied too. I will never ever buy.

It took me 48 days to get my claim payed. I tried to start my claim online, the emails did not match. I got a way to reset the email address, changed the email and still couldn't do a claim. Called and was brush off, I was told to do it online. It wasn't allowing me to do it online, so I asked for the manager. That's when the person on the line was able to file the claim. I got an email the next day saying I needed to file the claim with the manufacturer, because it was less than a year old. I called again, I talked to someone who was sure the manufacturer coved water damage. I read him the warranty, and made it clear the only thing that was covered was manufacture defects, not water damage. The warrant I got from there company covered loss and damage. He told me again I need to fill out the manufacturer warranty claim, I asked for the manager. It was then they were able to bypassed that steep. Next they needed a copy of the receipt. It took a total of six calls and a lot of time, but I should get my claim payed. It seems that they make it difficult so you will give up, and they don't have to pay the money. Just ask for a manager, keep calling, and ask them to send a email of what they just told you while you what on the phone with them. Keep going it's your money.

One of the poor and shameful company in the world please don't trust and Indian company
Service was nothing castanet service rude and unbelievable
Shameful

So I purchased this most wothless of warranties on a 55" LG TV from Costco because why not? The TV, of course, failed after 3 years so I went to file a claim. I went into this assuming this would be a convoluted process simply because it's insurance, but wow, this proicess has been purposely setup so you (the consumer) will just give up. And after multiple emails and phone calls, I get to the point of sending them a requested video fo the problem happening. Well, my TV literally does nothing, so they got a video of the TV doing nothing, only to find out that its not acceptable and they need to see the problem happening.

With their latest claim of needing a new video of the problem happening, I give them yet another call just to be told that the video doesn't work. Video works just fine on my end, on multiple devices, so I send it again. She then proceeds to tell me the video is too short and in the wrong format. THEY TOLD ME TO MAKE IT LESS THAN 7 SECONDS AND IN MP4! I did exactly as they told me! Only to be told, nope, it needs to be at least 10 seconds long to be useful. At this point I am yelling through the phone and demanding to know what the next 5 hoops are just so I get jump through them in a timely manner. And that is where I have stopped so far in the process since I hung up out of sheer frustration.

This is a $500 TV, not a multiple thousand dollar piece of equipment. It should be this hard!

Amazingly enough they can't find my purchase in their system. They tell me to go online and file my claim. It's a freaking joke!

Malafide organisation that does not respond to cancellations and keep on charging me for a insurance I do not want.

We called to schedule warranty repair on a covered refrigerator. We had entered the claim online and uploaded purchase receipt and other docs as required, and provided a description of the issue, and were notified that the claim was approved. BUT... in simply trying to get a technician scheduled, we had to call back SIX TIMES to get a representative who could actually verify our account FROM THEIR SYSTEMS ONLINE GENERATED CLAIM NUMBER, having spent almost TEN MINUTES with EACH of the first six failures. Having easily verified the account in less than a minute, the seventh rep proceeded to NOT LISTEN TO OUR DESCRIPTION OF THE PROBLEM. After FIFTEEN MINUTES of realizing that he STILL did NOT understand that it was the secondary ice maker with the problem rather than the main ice maker, we INSISTED he just schedule a technician who could readily see the problem for himself (AND READ THE PROBLEM DESCRIPTION FROM OUR ONLINE FILING!) Waiting on hold for ANOTHER FIVE MINUTES, we finally got an appointment scheduled. We spent nearly an hour and a half trying to schedule an already approved warranty repair... REALLY glad I don't have my car insurance through an ALLSTATE company!

I was told I would receive a check in the mail. Well nope their offering an e-card. It's bull$#*!.
I wanted a check. This company is worthless.

Bought a 65 inch TV that all the sudden stopped working. 20 days past the manufacture warranty. So when I turned it on there was no picture at all. Because they couldn't see what they wanted, in pictures or a video, that they requested for my claim, they denied the claim. They judge your claim on a photo? No technician, just a picture or video! First off you are talking to someone in a foreign country, that you can barely understand. I sent all pictures they asked for, and just kept giving me a run around about more pictures. This company is about getting your 49$ when you purchase. Sams club is where I bought it. I will not be buying anything there again since this is the warranty they sell with there TV's.- It's sad, you can't buy a real warranty anymore for something like this. Every time you buy a Drill, a microwave, even a blender at Walmart, this is the warranty your sold. And they are as worthless as the paper they are written on. It's Smart for The store you buy it in. Because now when you walk in with it to do a return, and tell them you bought the 4 year warranty, they tell you to call this company representative From bangalidash! Someone that has no intention on doing anything but giving you a runaround, and keep asking for more and more info, then telling you pictures are not clear, send more. Then tells ya that since the TV won't come on, they can't see what the problem looks is, so they deny you.The truth is they prob pay out very very few claims anyone ever tries to submit.Don't waste your money. This is a big scam! And do not believe all the reviews you read on the Website. Those are reviews written by the company. I have home owners, car, and camper insurance though Allstate. This has caused me to drop them completely!

I canceled my purchase right away on the digital insurance but I didn't ever receive it and because I made the request right away I should have received a refund because I didn't get the product but no SquareTrade you don't need to get a product you don't need to receive anything watch your back carefully SquareTrade is Devious they have 1/4 negative feedback this month alone other people not even receiving their insurance the only reason I bought this insurance this time was I thought it was through Allstate because it said Allstate and I was like that's a different insurance company maybe I can trust it nope it is straight through square trade and you get nothing it probably won't even cover my cameras because my cameras valued at over $3,000 and this insurance only covers cameras worth $700 do not buy from them I repeat do not buy from them they don't have any customer service they said that they would reply guaranteed within 5 days I only had a bot send an automated message to me that was it watch your pockets with these guys

If you ever try to file a legitimate claim it will be denied, Worse company around don't waste your money.

I was charged over 100 for some bogus insurance on an item that cost 100.00. I never ordered the insurance! Beware

I want to start by saying I wish I could give this zero stars because it doesn't even deserve one star. The customer service was horrible, the level of knowledge that the staff had was horrible the way they investigated my complaint was horrible and the way they handled my complaint at the end was even more horrible. Because of this company and their inability to focus on my needs over their protocols I ended up in a mess. The utter stupidity of the staff that I spoke to on the phone was embarrassing. As a consumer, I deserve better. When I purchased a warranty, it was supposed to make things easier not harder. The exact opposite happened with this experience. Everything was hard. And at the end of the day when I got my laptop back they had reset it to factory settings without even calling me to tell me what was wrong or to ask me if I wanted it to be fixed. So now I have lost everything that was on my laptop prior to it being fixed. To say I am frustrated is definitely an understatement. I really wish the person I spoke to would've walked me through step-by-step the protocols so I wouldn't have ended up in this situation. But clearly she didn't know the protocols either. From now on, I will probably not buy a warranty for a laptop and will just deal with the problem on my own. I should've been allowed to have my laptop fixed in my city instead of having to FedEx it to another state and have no communication with the people as they assessed the situation. This led the more problems for me. The management admitted that their staff fumbled the ball and offered me $50. Wow $50. What is that going to do to fix my situation? The lack of compassion, remorse and empathy was astounding. What an embarrassing company.