Tammi G.

I called to cancel my plan when I notice AT&T did not cancel, I was told I had to contact square trade and if it had been within 30 days I could have requested a refund -which it was 4 days outside outside the time frame and been charged a second time. I've then seen on the website that you can request the pro rated refund which I call back the following day to do so And was told since it was month to month coverage that I could not even get it pro rated refund...although I turned the phones in within my 14 days of getting them And never used or needed the service yet I couldn't even get one month refund. I requested to speak with the supervisor which if that's how their supervisor act, it's no wonder the company has a very poor rating. This company does not represent All State and a good light at all! I have other policies with all state and have never had to deal with the lack of customer service or unprofessionalism like I've dealt with with this company. But I quickly learned AT&T was trash as well so goes right along with the service AT&T is providing. Both AT&T and square trade is garbage and glad I got away from both of them.