SquareTrade

One call is someone that barley speaks English, the nest makes you promises things are gonna get done, then back to square one, then another non-English person, then an excuse as to why it's taking so long and "oh we didn't receive pictures (BS) send this email send that picture, call this number, press 2, I'll put you on hold for a while and get back to you (click). Like what the heck. I she. Purchased many times and have never made a claim and the one and only time I need it it seems there goal is to give me the run around until it's time to expire and then they'll say sorry we can't help now…. My advice, use a different warranty service.

I pay a family plan. I have our 1st claim. I send my phone in on a Tuesday and by fri still no phone. Check tracking and it says it will arrive Mon. 6 days later. It was fixed yesterday, Friday in the am. Overnight would be today Saturday. But of course they'll say we don't deliver on Sat. BS one day crap. A total lie.

Bought a GE gas stove and they sold me a 5 year protection plan. The front right burner stopped working unless I light it with a flame source, all others work accordingly.
Square trade says ii us dirty, it is not. It is defective. I will never buy a service agreement again. Shame on Home Depot for not taking steps to correct this atrocious incompetence by their vendors.
The Home Depot on line ordering and square trade!
Greg Franks

I have had to resubmit the same documents 5 times so far and still no reimbursement. The people you chat with are rude but that's not even the worst of it. No wonder a two-year warranty cost me $2. You get what you pay for.

Got approved for a replacement TV. Nearly one month later, nothing. The left hand doesn't know what the right hand is doing. They blame the shipping vendor. They take no responsibility and cannot give you any answers. I never even got a tracking number from them, as promised. I only feel sorry for the customer service people who have to field the calls for the management hiding in their offices and not answering their phones. Don't buy one. Poorly mismanaged…Sad company, only as good as their managers.

I bought a 3 piece sectional sofa from big lots and also the protection plan for 3 pieces shortly after my cushions started splitting I called square trade and have gotten put off and runaround for 10 months.nothing but stall tactics

They refused to pay because they said my tv was not plugged into a surge protector, I in fact have all of my tvs an accessories plugged into APC battery backup/ surge protectors. I sent them photographs as proof. Their literature doesn't even state anything about the requirement

I had over $300 worth of work done on my Galaxy over a year ago. After many attempts and hours of trying to have Squaretrade pay for the repairs, I have given up. I spoke with multiple managers who told me my receipts were valid and the reimbursement funds were on their way. I even sent in bank statements to show them the work was done through the approved repair site. Every time I was told my claim would be covered on the phone, within a day or two I would get a vague email saying it was not, with no explanation. I could have bought a second phone for the price of the insurance I was paying. Writing this to spare you the agony of thinking your personal item is insured when in all reality, it is not.

I purchased a warranty for an amazon fire TV. I returned the TV and requested a refund within their return policy. Well its been over 2 months I still have not received my refund yet. The CS representatives keeps saying the refund will reflect on your credit card in 5-10 business days. I've been told that now for the past 4 weeks by multiple SquareTrade CS representatives. Do not trust this scam of a company.

Sadly I had to give them 1 star I have been fighting with them now for 3 months to be paid for an approved claim on my snow blower. They keep emailing for more info or the picture isn't. Centered blah blah blah. This is by far the worst company ever... Stay clear.

I purchased an item and did not install it till after 60 day warranty. It did not work. No problem i had a warranty purchased guess what that did not function as well? This is there quote literally..."Unfortunately, that means the item was defective from the start and has pre-existing issues. We require all SquareTrade-covered items to be fully functional for a set period of time after purchase. Our plans are designed to extend protection of your item for long-term issues, not to cover products that were damaged to begin with. If the retailer or seller you purchased the item from has a return policy, I'd recommend contacting them to return it."

I placed 15 calls trying to place a claim, after trying to file a claim online. Which was next to impossible! When I finally met all the Square Trade requirements… They told me that I didn't meet all their requirements for insurance coverage. I should have expected nothing less from a company owned by Allstate Insurance, which is one of the worst carriers in the country. I will never… ever buy a Square Trade policy coverage again. Unless I want to waste my money on worthless insurance

I bought the Allstate protection plan on a TV through Costco. According to the Terms and Conditions, Accidental Damage from Handling was included; however, when filing a claim, we were notified that it had physical damage (cracked screen). Therefore, it was not covered. It was a clear selling point for this unit, and now I have a $2,000 boat anchor hanging on the wall. This is disappointing and frustrating. I don't plan on purchasing any further plans from this company.

Square trade unethical Business is for making big profit and not looking out for The consumer. This company needs to be shut down for its unethical business practices. Seek other warranty company stay away from SquareTrade. They do not answer emails and will steal your money.

Purchased this extended warranty for a kids toy (retro gaming system) under $40. I figured if something happened to it I would just get sent another cheap toy to replace it. After filing out a claim, these people want me to have a repair facility repair it and they will reimburse me. It's a cheap kids toy from China and no one is going to fix it as it's a hardware issue. Anyways tried chat w zero help. I wouldn't suggest spending your money on this warranty.

Horrible! Jump through all the hoops to file a claim, but then nothing. Just sits there ans theres no contact info - no way to talk to anyone to find status or why it's been weeks with nothing happening

If I could go below 1 star I would. They're difficult to reach. The online process failed completely. I had to call in and spoke with Jess. I requested a replacement battery for my laptop, but was pushed into a cash payout that will not cover the cost of a replacement. I was told that a replacement would entail sending in my battery first, and leaving my system battery compartment exposed for 2 weeks while a replacement is found and sent out. In addition, filing this one claim cancels this 3 year protection plan 2 years in. I have other devices still covered under other SquareTrade plans, but will never purchase another protection plan from SquareTrade again going forward.

Total scam. Indian call center. Barely speaks English. Did not offer any solutions. I purchased a 3 year warranty. My freezer died within that time frame. They refused to refund, exchange or repair. Total scammers just fishing for personal info. Any company that uses them should be ashamed and forced to backup the warranty.