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Well my goodness, getting Asurian's attention and repair approval for this policy was easy as pie, and honestly, I had one of the best live session with tech support ever, THANK YOU ANGELA. Easy peasy.
Only hoping this is the shape of how Asurian rolls. I should have my computer back in 10 days, sending the shipping box, and the next leg of getting my computer repaired and home for my use. I am hopeful based on my experience with the tech person.
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Claim is east shipping is super fast and return of your old phone is explained and easy.
