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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Washington
1 review
0 helpful votes
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VIP
January 13, 2023

I just want thanks once again for your great services. I have contact this company several times with warranty issues and they go the extra mile to take care of my problems.

Date of experience: January 13, 2023
Missouri
1 review
0 helpful votes
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Always a pleasure
December 24, 2022

I don't know how Verizon hires their support techs but I always have a great experience with patient and knowledgeable people who really put forth an effort to fix my problem.

Date of experience: December 24, 2022
New York
1 review
0 helpful votes
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Billy was awesome!
September 22, 2022

Bill was very patience and knowledgeable. He also provided some informative details about why custom builds were not claimable.
Thanks Billy you were awesome!

Date of experience: September 22, 2022
Ohio
2 reviews
0 helpful votes
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Great experience with setting up new iPhone
January 17, 2023

Had a great experience with chat support today after encountering an issue during new phone set up. Response to my help request was very fast, and the problem was resolved in just a few minutes.

Date of experience: January 17, 2023
New York
1 review
0 helpful votes
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Fast, Quick and Easy
July 13, 2023

My daughter phone screen was cracked ans I never knew how to fix it. The team here made my experience painless and easy, both gentlemen were so helpful.

Date of experience: July 13, 2023
Florida
1 review
0 helpful votes
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Asurion Never Fails!
October 27, 2022

When given the opportunity to purchase an Asurion protection plan, I will every single time! Easy and quick claims response, friendly and knowledgeable staff!

Date of experience: October 27, 2022
Illinois
1 review
0 helpful votes
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10/10 experience
January 23, 2024

I went in described the issue with my phone they immediately said they could fix the problem it took less than an hour for them to replace my phone and with them replacing my phone my FaceID started to work again 10/10 great experience

Date of experience: January 23, 2024
Florida
1 review
0 helpful votes
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Excellent Service from Shane
January 18, 2023

Shane was excellent. Very friendly and knowledgeable. He communicated well, explained what went wrong with the part and worked diligently to get it resolved. Highly recommend him!

Date of experience: January 18, 2023
Virginia
1 review
0 helpful votes
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Awesome customer service
December 26, 2023

From the time that I got on the phone with asurion which I believe I was speaking with a lady who was helping me and I don't remember her name was an awesome experience, and she was nice as well not even knowing that I was having a crazy day, but who ever the lady was she was nice and then there's the two guys Kyle and Kirby. They were awesome and they were patient and they were helpful and they were thoughtful and they were supportive and this whole entire time. I had no idea what I was dealing with and they were able to keep me calm and to know that everything will be OK and they fix my phone and help me get back home which was an hour and a half away I stood inside AT&T for 45 minutes and not one single soul address me or helped me, and when they finally did all they told me was to go to these people seven doors down you break I fix. They didn't help me do a claim or anything but everyone else is great. AT&T was horrible.

Date of experience: December 26, 2023
Texas
1 review
0 helpful votes
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Preparing old phone for return
December 29, 2022

I've always traded my phone in at Att but purchased it elsewhere this time. I was nervous about preparing my old phone for credit. Paul walked me through the steps with great patience.

Date of experience: December 29, 2022
Pennsylvania
1 review
0 helpful votes
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Repair/replacement of warranty purchases
November 2, 2022

We have had Asurion plans to cover several different items (phones, dishwasher) and they have always been excellent in fulfilling their end of the warranty.

Date of experience: November 2, 2022
Florida
1 review
0 helpful votes
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Support Always available
September 15, 2022

This product has been so supportive to changes needed, technical assistance, and even needing to repair or replace for the products that I have covered.

Date of experience: September 15, 2022
New Jersey
1 review
0 helpful votes
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Excellent experience
September 25, 2022

Purchased warranty with product on Amazon. When the item failed and could not be repaired or replaced my claim was quickly processed and received full compensation in the form of an E-Gift card.

Date of experience: September 25, 2022
Minnesota
1 review
0 helpful votes
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Screen Repair
June 1, 2023

Diego at the AT&T store in Merriam was extremely friendly and efficient. He gave us a few options then worked with his repair team to resolve the issue.

Date of experience: June 1, 2023
Florida
1 review
0 helpful votes
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Top service!
October 24, 2023

I had a great experience and took less than 2 hours all together between filing the claim to getting my phone back like new. Excellent customer support and fast service!

Date of experience: October 24, 2023
California
2 reviews
0 helpful votes
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Sometimes life surprises you
November 4, 2022

I had 1 million questions when I started this chat with the representative she was very understanding, knowledgeable, and caring. Everything that a customer could possibly want.

Date of experience: November 4, 2022
Tennessee
1 review
0 helpful votes
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Asurion customer satisfaction
August 19, 2023

Asurion made it easy. Apple did not. I love Apple products but their service is terrible. They only want you to purchase a new product.

Question: how do I clean out all the info in my old IPad?

Date of experience: August 19, 2023
California
1 review
0 helpful votes
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Service I received
November 7, 2022

I have received a great service from Asurion Insurance. They were always available to answer my questions and the repair was done so easily and quickly.

Date of experience: November 7, 2022
New Jersey
1 review
0 helpful votes
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Too much asurion?
October 14, 2022

Having both asurion connected to our mobile phone equipment and home tech peripherals... That was an issue i created myself... All went smoothly in the end... I just wasted my own time...

Date of experience: October 14, 2022
District of Columbia
1 review
0 helpful votes
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Great Technician
September 13, 2023

The technician that helped me did an excellent job. He explained everything wrong, and repaired my phone in no time. Cleaned it up real nice! I'm happy with my protection plan.

Date of experience: September 13, 2023