Asurion has a rating of 4.7 stars from 11,821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I just want thanks once again for your great services. I have contact this company several times with warranty issues and they go the extra mile to take care of my problems.
I don't know how Verizon hires their support techs but I always have a great experience with patient and knowledgeable people who really put forth an effort to fix my problem.
Bill was very patience and knowledgeable. He also provided some informative details about why custom builds were not claimable.
Thanks Billy you were awesome!
Had a great experience with chat support today after encountering an issue during new phone set up. Response to my help request was very fast, and the problem was resolved in just a few minutes.
My daughter phone screen was cracked ans I never knew how to fix it. The team here made my experience painless and easy, both gentlemen were so helpful.
When given the opportunity to purchase an Asurion protection plan, I will every single time! Easy and quick claims response, friendly and knowledgeable staff!
I went in described the issue with my phone they immediately said they could fix the problem it took less than an hour for them to replace my phone and with them replacing my phone my FaceID started to work again 10/10 great experience
Shane was excellent. Very friendly and knowledgeable. He communicated well, explained what went wrong with the part and worked diligently to get it resolved. Highly recommend him!
From the time that I got on the phone with asurion which I believe I was speaking with a lady who was helping me and I don't remember her name was an awesome experience, and she was nice as well not even knowing that I was having a crazy day, but who ever the lady was she was nice and then there's the two guys Kyle and Kirby. They were awesome and they were patient and they were helpful and they were thoughtful and they were supportive and this whole entire time. I had no idea what I was dealing with and they were able to keep me calm and to know that everything will be OK and they fix my phone and help me get back home which was an hour and a half away I stood inside AT&T for 45 minutes and not one single soul address me or helped me, and when they finally did all they told me was to go to these people seven doors down you break I fix. They didn't help me do a claim or anything but everyone else is great. AT&T was horrible.
I've always traded my phone in at Att but purchased it elsewhere this time. I was nervous about preparing my old phone for credit. Paul walked me through the steps with great patience.
We have had Asurion plans to cover several different items (phones, dishwasher) and they have always been excellent in fulfilling their end of the warranty.
This product has been so supportive to changes needed, technical assistance, and even needing to repair or replace for the products that I have covered.
Purchased warranty with product on Amazon. When the item failed and could not be repaired or replaced my claim was quickly processed and received full compensation in the form of an E-Gift card.
Diego at the AT&T store in Merriam was extremely friendly and efficient. He gave us a few options then worked with his repair team to resolve the issue.
I had a great experience and took less than 2 hours all together between filing the claim to getting my phone back like new. Excellent customer support and fast service!
I had 1 million questions when I started this chat with the representative she was very understanding, knowledgeable, and caring. Everything that a customer could possibly want.
Asurion made it easy. Apple did not. I love Apple products but their service is terrible. They only want you to purchase a new product.
Question: how do I clean out all the info in my old IPad?
I have received a great service from Asurion Insurance. They were always available to answer my questions and the repair was done so easily and quickly.
Having both asurion connected to our mobile phone equipment and home tech peripherals... That was an issue i created myself... All went smoothly in the end... I just wasted my own time...
The technician that helped me did an excellent job. He explained everything wrong, and repaired my phone in no time. Cleaned it up real nice! I'm happy with my protection plan.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!