Overview
Asurion has a rating of 4.7 stars from 11,818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Had an issue with initial installation of new printer. Contacted Asurion and Maria was just wonderfully helpful in solving the problem in a timely manner.
The technician showed up on time was very professional, took my phone to his van and completed the repair (screen replacement) in less than 25 minutes.
It took them well over a month to repair my phone that was promised to me in three days I called daily for the same we don't know whats going on you'll have it soon speech
Simple, fast, easy, and very exceptional outcome. Not to mention how fast it will be handled. They even asked me if i wanted my device repaired or replaced. Great job fellas
Chris was wonderful and very helpful! Made the process easier and took care of my issue right away. I've always preferred Asurion wish everyone still used them
My old samsung galaxy 22+ had a damaged screen put in an insurance claim got My new phone delivered quick and fast easy setup, package included Stuff to send back old device securely.
The response ASURION gives it's customer's is outstanding. I'm really thrilled with the technician they sent out. Great job. I have recommended you to friends and family
Robert was very knowledgeable and professional. I received my new phone in less than 24 hours. I would recommend this product protection plan for everyone.
An absolute disgrace, complete incompetence with ordering parts and rescheduling parts. Still waiting a month for my repair, Samsung needs to find another company!
Ryan suggested I go to site to submit claim.
It was done in 2 minutes.
Then he called me back same day that my phone's ready! Replaced display, like new now.
Simple claim process, constant communication, repaired like new as promised. Amazing service and repair! Apple store quoted $800 to repair, Asurion did it for $100, WOW!
Dropped off phone yo very friendly staff who told me how the repair process worked came back a few hours later and everything was perfect! A great experience!
Chris, the service tech was fantastic, highly competent, very polite & professional. You could not have had a better person representing your organization. Thanks very much.
Claim took normal than longer time. It went well but talking to customer support was not very helpful because the information they were sharing was same as online.
We had issues transferring data. Contacted Verizon and Michelle no only helped us resolve the issue but was so nice and pleasant to talk too! She is a legend in customer service!
Broke twice when I was away, but kept restoring itself after pushing buttons. The pro checked it's recent activity with the app and everything came out good.
Had a recent experience after having difficulty setting up my new iPhone. Catherine was incredibly helpful and helped me through each step of the way. She was amazing!
After 4 months of dealing with these liars trying to get my 2 year old samsung washing machine repaired I'm throwing in the towel, I've spent countless hours on the phone I've been given every possible excuse and just plain lied to. Save your money they WILL NOT repair your appliance and I'll NEVER buy another Samsung product again either.
I broke my phone getting out of the car this morning at work. Before it was time for me to get off, my screen was replaced. Technician arrived and was done in less than 15 minutes. Thank you Charlie
So thankful & grateful to have Asurion Insurance to cover my phone stolen in Paris...11/2022...fortunately I always carry 2 phones on me@ all times...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Kassie. We are sincerely sorry for the time you spent without your device. The repair might be 3 days however this does not include shipping to us and back. We hope you have your device back now and back up and running. Please let us know if you need further assistance. -Rue