Asurion has a rating of 4.7 stars from 11,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I truly love the fact that a screen can be fixed in a few hours. It is very convenient and saves money for me. Too costly to start over in contract with 29 payments left!
TV went out called customer service and they asked a few questions to see what was going on with my television within one week I had an answer and problem was taken care of
Good luck trying to contact them. They'll "reply via email" but that never happens
Horrible customer service
Would give them negative stars if I could.
Noe was awesome at helping us so fast and making sure we got our new phone activated right away! Its usually a waiting game with online help, but not with Asurion! THey are great!
Excellent experience setting up VPN...the agent was very knowledgeable and explanations easy to understand and follow.
Thank you for the great support provided!
My rep was absolutely beyond amazing. I have never had a better experience with any customer service rep that was the nicest and most caring. She even sold me an extended warranty.
From start to finish, it was easy to communicate through email. Start a claim with simple. Show up on time and fix my phone. Didn't take very long at all 30 minutes..
Easiest experience with insurance I have ever had. Got my replacement watch in less than 24 hour. Easy to navigate the site and easy pay option. Just comes outta my next bill.
Romaine, I hope that's how is name is spelled, was kind, and professional. He showed excellent work ethic, and had my phone back to me under the time limit. Very good experience!
Absolutely no hassle warranty on my iPad Air. Free one day shipping for my replacement and postage paid envelope included to return my damaged device. Very convenient, I'm glad I use Verizon.
I filed a claim for my TV that most likely was struck by lightning, during work, 7pm-7am. Paid the co pay and could not believe that a brand new TV was delivered at 11am the next day. If you do not have your coverage, what are you doing with your life?! Buy it! Just buy it, you certainly will not regret it.
I had trouble with scanning from my Epson ET-4760 to my MacBook. Jayson, the Asurion tech who helped me, was outstanding. He helped me download the necessary software from Epson, then opened the scan screen for me. We had a lot of trouble with my printer's automatic doc feeder, but he was really, and I mean really, patient with that glitch. We sorted it out; I think there were creases in the papers I was trying to scan, so that caused the jam. After he opened my scanner, he closed it and helped me learn how to open it myself. I lucked out getting Jayson in the queue today. Thanks, Jayson!
Getting service on my covered product was quick and painless, although I did have to opt for online chat for assistance as the site had some difficulty with recognizing the manufacturer.
I called about my digital secure coverage. I'm not great with computers or phones and Viola walked me through everything. It was easy and no stress, so I'm a happy camper!
I had 2 very understanding agents helping me through the whole process. They made a very anxious situation easy to understand. They were so patient as I'm unfamiliar with using email.
I am especially happy with the service I received. It was fast, easy and over in minutes. Thank you so much for helping me with a needed repair of my phone.
Damaged phone. Information taken about problem from customer service. Only took less than 15 minutes and confirmed to receive replacement. Great service.
As stated, I was satisfied with the support. However, being 84 and haven't had any problems for over 20 years, I don't believe I need it, and especially for $25 per month
Very happy with the technical advice and support I received. Very helpful to assist me in phone setup, which is not easy for an elderly person. Can highly recommend the service.
After having some trouble getting through to a rep, everything was much better than expected. The service rep that arrived on time went way beyond what I have gotten used to.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!