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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Louisiana
1 review
0 helpful votes
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Crack Screen
November 12, 2023

I truly love the fact that a screen can be fixed in a few hours. It is very convenient and saves money for me. Too costly to start over in contract with 29 payments left!

Date of experience: November 12, 2023
Mississippi
1 review
0 helpful votes
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Claims
February 15, 2023

TV went out called customer service and they asked a few questions to see what was going on with my television within one week I had an answer and problem was taken care of

Date of experience: February 15, 2023
Australia
1 review
0 helpful votes
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Horrible customer service
September 23, 2022

Good luck trying to contact them. They'll "reply via email" but that never happens
Horrible customer service
Would give them negative stars if I could.

Date of experience: August 24, 2022
Texas
1 review
0 helpful votes
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Super Fast and Easy
November 21, 2022

Noe was awesome at helping us so fast and making sure we got our new phone activated right away! Its usually a waiting game with online help, but not with Asurion! THey are great!

Date of experience: November 21, 2022
New Jersey
1 review
0 helpful votes
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Excellent
January 12, 2023

Excellent experience setting up VPN...the agent was very knowledgeable and explanations easy to understand and follow.
Thank you for the great support provided!

Date of experience: January 12, 2023
Indiana
1 review
0 helpful votes
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Outstanding Rep
October 13, 2023

My rep was absolutely beyond amazing. I have never had a better experience with any customer service rep that was the nicest and most caring. She even sold me an extended warranty.

Date of experience: October 13, 2023
Texas
1 review
0 helpful votes
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Broken screen s23 +
July 19, 2023

From start to finish, it was easy to communicate through email. Start a claim with simple. Show up on time and fix my phone. Didn't take very long at all 30 minutes..

Date of experience: July 19, 2023
California
1 review
0 helpful votes
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Easy peasy
October 30, 2023

Easiest experience with insurance I have ever had. Got my replacement watch in less than 24 hour. Easy to navigate the site and easy pay option. Just comes outta my next bill.

Date of experience: October 30, 2023
Ohio
1 review
0 helpful votes
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At&t in union
November 6, 2023

Romaine, I hope that's how is name is spelled, was kind, and professional. He showed excellent work ethic, and had my phone back to me under the time limit. Very good experience!

Date of experience: October 30, 2023
Montana
1 review
0 helpful votes
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Extremely easy no hassle warranty exchange!
October 15, 2022

Absolutely no hassle warranty on my iPad Air. Free one day shipping for my replacement and postage paid envelope included to return my damaged device. Very convenient, I'm glad I use Verizon.

Date of experience: October 15, 2022
Georgia
1 review
0 helpful votes
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The ABSOLUTE BEST!
February 5, 2023

I filed a claim for my TV that most likely was struck by lightning, during work, 7pm-7am. Paid the co pay and could not believe that a brand new TV was delivered at 11am the next day. If you do not have your coverage, what are you doing with your life?! Buy it! Just buy it, you certainly will not regret it.

Date of experience: February 5, 2023
Virginia
1 review
0 helpful votes
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Jayson deserves a medal
November 23, 2022

I had trouble with scanning from my Epson ET-4760 to my MacBook. Jayson, the Asurion tech who helped me, was outstanding. He helped me download the necessary software from Epson, then opened the scan screen for me. We had a lot of trouble with my printer's automatic doc feeder, but he was really, and I mean really, patient with that glitch. We sorted it out; I think there were creases in the papers I was trying to scan, so that caused the jam. After he opened my scanner, he closed it and helped me learn how to open it myself. I lucked out getting Jayson in the queue today. Thanks, Jayson!

Date of experience: November 23, 2022
New York
1 review
0 helpful votes
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All's well so far.
December 26, 2022

Getting service on my covered product was quick and painless, although I did have to opt for online chat for assistance as the site had some difficulty with recognizing the manufacturer.

Date of experience: December 26, 2022
Florida
1 review
0 helpful votes
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Always helpful
October 27, 2022

I called about my digital secure coverage. I'm not great with computers or phones and Viola walked me through everything. It was easy and no stress, so I'm a happy camper!

Date of experience: October 27, 2022
Texas
1 review
0 helpful votes
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Wonderful agents
July 14, 2023

I had 2 very understanding agents helping me through the whole process. They made a very anxious situation easy to understand. They were so patient as I'm unfamiliar with using email.

Date of experience: July 14, 2023
Illinois
2 reviews
0 helpful votes
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Note 9 repair
February 17, 2023

I am especially happy with the service I received. It was fast, easy and over in minutes. Thank you so much for helping me with a needed repair of my phone.

Date of experience: January 18, 2023
Louisiana
1 review
0 helpful votes
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Damaged I phone
September 1, 2023

Damaged phone. Information taken about problem from customer service. Only took less than 15 minutes and confirmed to receive replacement. Great service.

Date of experience: September 1, 2023
Virginia
1 review
0 helpful votes
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Satisfied with Customer Support
May 9, 2024

As stated, I was satisfied with the support. However, being 84 and haven't had any problems for over 20 years, I don't believe I need it, and especially for $25 per month

Date of experience: May 9, 2024
Kansas
1 review
0 helpful votes
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Technical support
December 15, 2022

Very happy with the technical advice and support I received. Very helpful to assist me in phone setup, which is not easy for an elderly person. Can highly recommend the service.

Date of experience: December 15, 2022
Florida
1 review
0 helpful votes
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Satisfied customer
January 29, 2023

After having some trouble getting through to a rep, everything was much better than expected. The service rep that arrived on time went way beyond what I have gotten used to.

Date of experience: January 29, 2023