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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My technician was so gracious to help my wife put on her screen protector.
Antony my "chat" representative was good at his job. However, the phone number provided to me in the email was not a working number. Additionally, I had to send my phone off for a simple screen repair as they did not have anyone within 60 miles of my location (I love is a large town with one university and 2 colleges). This is absurd and unacceptable. Will be looking for a new carrie with better customer service when my contract is up in a few months.
We had to get a replacement phone for my husband & we're confused about some of the setup steps. One call & was treated with respect & patience. If you need help, DO NOT hesitate to ask for it!
I love asurion protector is care my protection plan quickly take care for me thank
They fixed my phone really fast and quick. Customer service in store was awesome as well. Thanks job well done!
Regardless of what will come of my claim, the entire customer service team from my initial online contact, protection plan rep, and technical service rep were all very helpful and friendly. They made me feel like I mattered.
After many years of service i have not had to seek out assistance in this way. I was pleasantly surprised and wished i had remembered to check with this option sooner. The assistance and patience I received was top tier
This review is for the 2 claims that I have filed, both great experiences.
The "CHAT" option make the claim experience a personal one.
The pleasantries and one on one connection is awesome.
The process of filing a claim easy and quick.
I 1000% recommend this service.
Great company easy to file claim. Hassle free solution for your devices.I will recommend anyone to protect their devices.
It's well worth it, ASURION easy to work with, easier than having to go through manufacturer, that odds are gonna say it's needs to be sent to them at your cost for inspection to only find that you had too have done something to it that voided your manufacturer warranty and if you want it back you get to pay for shipping back to you, because manufacturer only pay return shipping when it's their fault, so do the math,$10.00 ASURION (2 YEAR WARRANTY ooorrr AT least $10.00 to ship it to manufacturer on a maybe or maybe not some how it's your fault, and if you want it back that's at least another $10.00 and you might get it back right before OR right after **** freezes over!
Asurion was contacted about a problem I had with a mini chain saw that I had purchased and had added their protection plan. The saw quit working no matter what i tried to do and when I contacted Asurion, my problem was resolved quickly and completely.
The old way required so much and paperwork. This way was so seamless and took literally 5 mins. And in a day and a half my son go his replacement device. 5 stars all the way!
My iPhone battery needed replaced. It took me a little analyzing to figure out how to put in a claim but from that point there was a quick response and subsequently fast service. Only real delay was getting the battery to the repairman.
Helpful, friendly, patient, kind, sincere, caring and meaningful
Philip was very efficient and kind. He processed my claim, made sure my information was current, and expressed kindness for my situation. Was so quick but still covered everything I needed. Thanks!
5 star service. I searched a 100 mile area to find a new Samsung screen- popular phone.
Supply chain prms...
I contacted Asurion to inquire about my claim and was pleased with how professionally it was provided.
Activating my phone was done in a very simple and fast way. I recommended my representative Andrew and my phone insurance provider. Very pleased.
I purchased a surface cleaner and the insurance just to find out that they wouldn't repair or replace my equipment. This is a scam of a company. Be very careful of purchasing any insurance from these guy. They find any way to not hold up there end of the bargin, use extreme cation when dealing with these people.
Hello, Otis. We are sincerely sorry to hear about this. We are here to help you. Please contact us directly to assist you. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Lisa. We are sincerely sorry to hear about your experience. We value your feedback. We are here to assist you. -Rue