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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had the pleasure of speaking with Abigail. She listened to my concerns, took the information needed, and helped me understand what I needed to do to get my laptop fixed. I received 10-star service!
Great experience! Easy to solve! Honey was 100%!
Better than I expected!
Wesley got here at a great time, had my phone fixed earlier than expected, & had a lovely conversation. Overall 10/10 service & Wesley is excellent.
After I initiated a claim with Ausurion customer care chat system, it took less than 15 minutes to get results and they approved my claim. I was very satisfied.
Brought in my IPhone 11 Pro for a cracked screen replacement, The Tech who helped us was very friendly and professional ( which I'm finding harder to find these days) the store just opened and he said he'd have it ready within 2 hours. Went for a coffee and had my phone back as promised. All in all a 5 star rating U. Break I fix on Sunrise in Sac thumbs up
Angela Marie was awesome. Took her only a few minutes to process my claim. Super experience.
The tech came to my job to replace the front screen on my phone. Very friendly and quick.
My 2 year granddaughters iPad was left on top of the car and lost when her parents drove away. My son and daughter in law are getting ready to take a trip. They had down loaded entertainment for the baby to keep her busy on the flight. Her replacement iPad came the next day.
I was beyond frustrated having purchased a new phone and not being able to use it. Fortunately, I was able to connect with help through my Verizon page, and in just a few minutes I'm up and running. Thanks Rey!
I can't ever remember the prices of the deductibles and so had to go to chat and did not wait for more than one minute and Hazel came on and was very helpful and friendly and gave me the information I needed
Accidentally broke my soundbar and was able to get my plan fulfilled with a 5 minute conversation. Will always purchase a plan worth my electronics.
I've looked at the asurion home+ plan many times and didn't think I needed it. Well, I was wrong. The very first day after signing up I had a technical issue with my laptop. The chat was beyond easy and Michael was extremely helpful. While I didn't have the proper USB in hand to remedy the situation, he wrote up detailed, step by step directions. I plan on chatting again tomorrow for this specific issue, but also in the future. I'm very impressed right from the beginning. Thank you for an incredible program.
The screen on my phone started to go blank then back on so I had to contact Asurion to get help. I discussed my phone issues with Jeric and he was able to get a replacement phone out to me the next day. He made the whole encounter pleasant and was able to resolve my problem fast. I really appreciate the awesome service.
I put in the claim and the next day I had my new iPad. How awesome is that!
The Tach was very professional and easy to talk to. My window was 5-7 pm he showed up about 5:15 and was fast and thorough.
She answered all my questions and made the registration process easy.
I was one of those folks who assumed my phone insurance wasn't really a necessity. I was proven wrong. AT&T saw my crushed beyond belief iphone and gave me a look that seemed to say, WHOA. They set me up with Asurion, the insurance I had but never thought I'd really use, and I lucked out. NOT only did I get great service to fix my screen, but an honest convo about why it was beyond fixing, and how I could start the process with getting a new one FedEx'd to me. Everything worked out, and I'm happy with everyone who helped along the way. I won't doubt having security for my devices, and neither should you.
Bianca was fast and friendly from start to finish. Turned an hour of frustration on the website to a smooth resolution done in minutes. Thank you
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members