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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Your representative Was very helpful and put at ease concerning my issue! Which was a data breech.
Very pleased with how quickly and easily it was to schedule a repair and the attentiveness of the store employees to my device and my security concerns.
The tech named Lucas was so professional and knowledgeable, he was very attentive and curteous! My daughter is shy and she is also sick (cancer) and he said help to her and made her smile
He was great!
Great customer service! Very knowledgeable and passionate!
The process was simple and easy to do. Definitely worth the extra money to insure an item. The agents are very helpful and responsive in helping to set up and processing the claim.
COULDN'T figure out how to hook up to internet. Maurice walked me through items to follow. I did, now hooked up to internet. Many thanks GO to Maurice for helping me.
Smooth, quick and easy assistance on a faulty bounce house blower machine. Solved my problem where i can quickly re purchase another blower and keeps my business going without delays. Highly recommend on purchasing protection plan, you'll regret it if you don't.
I had a very hard time on the phone with the two phone numbers I had been given (by the store where I took my computer to be repaired), it felt like no one could help. Then I messaged the online support chat and thankfully was connected to a beautiful angel named Jailyn. She was so helpful and gave me all the answers I needed! I was so grateful for her support. She was professional and personal. We heart Jailyn and she wins the day!
My 8 yr old dropped her iPad and broke the screen. We had her a protection plan with Asurion and their customer service agent MariaCristina got our claim filed in no time.
System couldn't recognize correct model number but Marygold from customer service was able to easily fix my problem
I did a speed test on my iPhone and wasn't sure what the results meant so I contacted Asurion by chat and Quinn was great in explaining what the numbers meant. Nice to have the support there when it's needed.
I had purchased the Asurion protection plan for my grandson's ride on tractor. I almost didn't. I am so glad I did because once there was an issue I did the chat and it was so easy. It was well worth getting the protection plan.
Had an incredibly friendly chat-based support experience with Annie at Asurion! Thank you for helping me activate a replacement phone through chat!
Excellent customer service. Pleasant and informative staff. Knowledgeable and was able to complete in a timely manner while holding a professional conversation during the downtime. I love that they were able to replace my phone no question asked.
Quick and efficient great staff very friendly and willing to get to the bottom of the problem.
Took a few seconds to start the process and phone arrived two days after I submitted the insurance claim.
The experience was fast, friendly and efficient. The best.
My experience with the company is good. The only problem I have with the broken iPad is the place to send it.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members