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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I've used Asurion for several years and have filed several claims. They always handle them in a very timely manner and are good about keeping you up to date. This claim is actually a repair and so far so good. I would and do recommend them!
Princess Mae quickly and efficiently processed my claim after a few quick questions. No hassle and filing was super simple. Pleased customer right here!
I dropped my.phone and thought i needed a new one. I brought it to ubreakifix and they restored it to look brand new.
Verizon is quick to answer my questions, and I love all of their services! The techs are tech savvy and patient. I think this company across the board hires top notch employees. I am very loyal to Verizon!
I was very pleased with my replacement. I tried on my computer to do the claim but when it came to choosing the device, it was not there. It said to contact them. I called their customer service and the claim was handled effortlessly.
Technician & seals representative where very helpful and cordius, I came out very happy with there service.
Imagine watching your new iPhone 15 Pro launching itself overboard as you motor out to watch a beautiful sunset with your family. With Asurion, the evening was not a total loss. We enjoyed the sunset knowing that replacing my phone would not spoil the time spent with family.
Thank You, Asurion
I lost my watch a yr ago.i didn't think since it's been so long ago they would do anything to help me,my son told me "just try mom" so I did and they had my replacement to me the NEXT day.Plus a up grade!it was so easy I should of done it a yr ago! Thankx ATT,your awesome! And fast!
After damaging my i-phone, I went online to Asurion to file a claim. It was very easy and took me through the steps in a very logical and efficient manner. The replacement i Phone was quickly authorized, and I had the new replacement iPhone within two days. The instructions for saving and transferring the data to the new phone was very simple to follow. The instruction for returning the damaged iPhone was very easy to follow - utilizing the box, etc that the replacement came in. They even furnished the tape to reseal the box and included the return address label. Could not have been simpler.
Matthew and Edward save the most important data on my laptop and they saved my phone! They are the best!
I have to say I've been around from the beginning of cell phones. By far this insurance is the best I've ever had, simple and straight forward, no games or baloney. I love that! I recommend them to anyone that has the option to get it. Don't hesitate!
The person who dealt with my claim issue - Mariclare - was patient, understanding, polite, kind, and gracious. Honestly, this was definitely one of the best customer service experiences that I've ever had.
This was quick, easy and painless. I appreciated the way that Cherry Ann took care of my issues. Thank you. I would do it all again.
It was awesome from the beginging to the end Jaymee seemed happy to listen to what happend and showed emapthy when i told her what happened then had a speedy plan of action to start helping which was awesome and then she gave me the rundown of what to expect and i feel like everything will be better.
The process of filing my claim was very easy. The agent I chatted with was personable and efficient.
I would recommend purchasing Asurion plans...I will definitely do so for future remote control toy purchases
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fawn, I am happy to hear this was taken care of! If you do find you need any additional assistance, feel free to let us know. -Ari