On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The young man was very nice. Asked if I had any questions. Didn't take long to do the repair. Very pleasant experience.
The guy messaged me asked if he could come earlier. I was cool will that. I told him my screen was cracked when he arrived. He said it would take about 30 minutes. He was done in less than that and my phone works great again. Thanks for your great service.
Showed up on time, had my phone done in no time at all. Great guy! Thank you.
Hassle free and straight to the point with any provided information along the way, overall 10/10.
I had to put in a claim on a router I purchased four years ago in Staples. I was unable to navigate the website to file a claim. However, my customer service agent, Carmelita, was the best! Kind, considerate, professional, comprehensive, and, very efficient. Based on my experience with Carmelita, I think Asurion needs to direct all customer service to their agents. Way to go, Asurion.
Honey was excellent to work with! She is awesome at her job, so she must be an overall AWESOME PERSON!
The process was user friendly pretty much take phone to a repair center- it was damaged beyond repair - called Asurion back and they went ahead with the replacement of the phone
Easy, quick, took 1 day! Great experience. From submitting the claim online to the drop off and 3 hours later pickup. Very easy process, really please.
Dealing with them is super simple. They tired everything they can to resolve my issues and fixed my issue better than I could have hoped for. I will always always buy their plan if it is offered on anything I buy in the future. Great people to deal with. Highly satisfied
Filed the claim in the afternoon online, had the new phone by lunch the next day. Process was easiest I have ever done. A+
Expectations were not only met but exceeded. We had an appointment and walked in with a little anxiety being ready to hear the worst but my wife had I were met with the up most professional service and kindness are worries were left outside. Everyone at the Centennial AT&T store are absolutely phenomenal! Davion swiftly answered all our questions and set us up with Dominick the wizard that repairs the electronics and wow Dominick with the knowledge of our Samsung 23 ultra phones was amazing. Not only did Dominick fix my cracked screen in a timely manner but he also took the time to show us more techniques and capabilities that our phones have that my wife and i were unaware of. All in all this crew are the A-team even to the end holding the door open for all the customers walking in and out. A+ 100%
Mike was a great technician that was very very helpful!
Took care of my claim in minutes and it was worth buying the coverage.
Very simple and quick.Ellen was amazing and made the process very easy
Cracking my screen has always been a pain and real inconvenience. When I tell you this wasn't either, believe it! The guy showed up at my house on time! He got my phone went out in my driveway and done needed the repairs, while I went about my morning getting ready for work! As I was fixing my cup of coffee for the road, h knocked on my door with my 100% repaired phone in hand ready for me as I go put the door! I was so impressed I got there tech protection for my home as soon as I got to work!
It was fast and very satisfying service the tech was very professional
Actually it was a challenge 4 me. Because of my lack knowledge and skills with my S4. But the person helping me was top of the line. He understood my situation and did all he could do. It was I that couldn't completel his mission 2 fully help me
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members