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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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It was extremely easy to file a claim and they actually kept their promise when my phone was damage. I was honestly surprised how easy, fast and effiecient it all was. It was a one day turn around.
Muy contento por el servico brindado la verdad lo recomiendo
Amazing customer service, Richie was fast and got me going in no time. I appreciated the help.
It was the easiest customer service situation I've ever been walked through. Derrion went above and beyond by being quick and knowing exactly what he was talking about. I wish there were more Derrons in the world. A+!
Had questions in which were answered and was given the help over the phone and went very well. Easy peasy lemon squeeze!
They send us the new device to replace the lost one next day. It was very quick and easy! Thank you!
I started a chat to help with a claim and it was quick and easy.
The best experience it was thanks to him did a great job
Received a text message from the person doing the repair about the approximate arrival time. The individual arrived on time as stated. Punctual and courteous. Excellent experience.
I needed help making an insurance claim and I got the proper help.
I break you fix is unrealistic and it sux. For us that live over 60 miles away from a customer and their communication with other staff does not exist. It was a waste of my time and gas and nothing was fixed.
Asurion staff Reynaldo listened to what the problem was and solved it. I had anticipated a lot of red tape, but he did his job. I am grateful for the great customer service I received.
Bought couple of solar lights for house on ocean with very harsh weather. Lights lasted almost three years but weather cracked the screens and sensor bulbs. Had bought warranty for a couple dollars and just called up, gave them the facts and they reimbursed me with no other questions asked. Smooth operation.
Needed a phone replacement late in the week on Thursday. Filled out the claim on Thursday night and got my replacement on Saturday. Great Customer Service. Thanks
Replacing a phone is never easy and often frustrating. I went to an ATT store and they helped me file an insurance claim and it went very smoothly. The replacement phone arrived next day. I need help with activating the phone and the customer service was excellent. Best help I have ever had through a call service. Great patience and very kind and helpful.
Fun, funny, made my day better, handled situation with care and was ery thotful, great overall experience
Very kind, prompt and educated, I highly recommend asurion as it was affordable too
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Patti. We are terribly sorry to hear about this experience. We are here to help. I will reach out via private message to assist. -Rue